OL 125 Module 3 Lecture Notes
In order to coordinate activities and accomplish goals, communication is the process through
which we share information with one another using a shared set of symbols, signs, or behaviors.
Communication is crucial in all spheres of life and at all organizational levels. How common is
poor communication at work? The fact that there is a substantial correlation between poor
communication and unfavorable results may not come as a surprise to you. According to data
from NASA research, poor interpersonal communication was a contributing factor in around
70% to 80% of all incidents over the previous 20 years. Poor communication in the workplace
wastes time and money. 14% of each workweek is lost to inadequate communication, according
to one research.
A company's market value is increased via effective communication. It is common knowledge
that when internal communication is encouraged, you will have happier staff who, in turn, will
be better able to interact with your consumers. According to research, companies who are able to
improve their communication integrity saw a 7% boost in market value. Within an organization,
communication has three basic purposes: coordinating activities, disseminating information, and
exchanging feelings and emotions. A good company needs all of these tasks to run smoothly.
People are able to work toward the same objectives when efforts inside an organization are
coordinated. In order to control the listener's responses, filtering involves providing only a
portion of the information that is accessible. When you provide a minimal amount of the
accessible information, You are using filtering to control the listener(s)' responses.
When the sender or the recipient feels upset—about the current situation or over an unrelated
incident that may have occurred earlier—emotional disconnects occur. A sender and a receiver
must be open to speaking and listening to one another, despite potential differences in thought or
personality, for communication to be effective. A sender, who might be a boss, employee, or
client, starts the communication with a thought. The management could have thought, for
instance, "We need to finish this report this week. We spent longer than we had promised the
customer. The communication is encoded by the sender, who then puts the concept into words.
The manager may remark, "James, I can't believe we are not finished with this report already," to
express this idea. It all depends on how we get along with the customer. Please see to it that this
is completed. This encoded message may be transmitted through spoken words, written words, or
gestures.
A number of obstacles prevent good communication. Filtering, selective perception, information
overload, emotional disconnects, a lack of familiarity with or trust in the source,
semantics—differences in meaning between the sender and the receiver—poor listening, biased
language, and lack of source familiarity and trustworthiness are a few of these. Filtering:
Modifying or omitting information in order to control a person's emotions. It is also important to
keep in mind that subordinates in an organization could be reluctant to share unpleasant news
due to the tendency for people to filter bad news more when speaking with a superior. Rewarding
employees who clearly communicate information, whether the news is good or negative, can
help to reduce the temptation to filter.
