Southern New Hampshire University
COM220 - Intercultural Communication
Questions and answers for MILESTONE 1
1
Which of the following statements would most fit with a compromising conflict style?
“I'm tired of arguing. Let's just deal with this later.”
“This is non-negotiable.”
“How about we each get half of what we want?"
“Well, clearly you don't care about my needs, so let's just do it
your way!”
CONCEPT
Compromising
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2
In which stage of conflict are the parties unaware that their needs are not being met by one
another?
The way a person thinks of himself or herself is referred to as that person's .
conflict style
in-group
identity
nature
CONCEPT
Identity and Conflict
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4
How do parties become aware of their unmet needs in the incident stage?
Through a concrete occurrence
Through a vague sense of unease
CONCEPT
Incident
Through a formal negotiation process
Through mutual acquaintances
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5
The avoiding conflict style can best be defined as a style in which a party .
makes only half-hearted attempts to challenge the other party
does not speak up because he or she is afraid for his or her own
safety
does not make any attempt to address or resolve the conflict
disengages from conflict when the other party engages in loud,
demonstrative, or physically threatening behavior
CONCEPT
Avoiding
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6
In which conflict resolution process does the intervener meet with each party separately, instead of the
parties meeting face-to-face?
Shuttle diplomacy
Evaluative mediation
Facilitative mediation
Arbitration
CONCEPT
Resolution Processes Overview
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7
The Thomas-Kilmann Conflict Style Assessment is best known for doing which of the following?
Determining a person's conflict style
Categorizing conflict approaches into seven different styles
Rating conflict styles in terms of effectiveness
Providing options for changing one's conflict style
CONCEPT
Overview of the Five Conflict Styles
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8
Michael and Amelia disagreed about who should tend to the affairs and health care of their father, Raphael,
who was elderly and no longer self-reliant. As the conflict escalated, Michael and Amelia's relationship
deteriorated,
and Raphael developed immediate health concerns that required decisions. Michael and Amelia, who live
several hours from each other, sought help from a community mediation center, but both refused to meet
with each other. The case worker at the center recommended that they participate in a conciliation process.
Which of the following best explains why the case worker recommended conciliation?
Conciliation is always faster than mediation.
Because they live far from each other, it may be difficult
or impossible for Michael and Amelia to meet together.
Conciliation is the only appropriate process for dealing with
elder care issues.
Conciliation will allow Michael and Amelia to have a decision
made for them.
CONCEPT
Conciliation
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9
Which of the following is NOT a characteristic of the misunderstanding stage of conflict?
Adopting negative views of the other party due to differing views
Adopting negative views of the other party due to
differing interpretations of motives
Adopting negative views of the other party due to differing
interpretations of actions
Adopting negative views of the other party due to
differing friends/allies
CONCEPT
Misunderstanding
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10
Which of the following is a result of the growth of ADR?
Less jail time for people who commit felony offenses
More focus on the emotional aspects of a conflict
Increase in the use of mediation in divorce proceedings and
neighborhood disputes
Lower rate of divorce among married couples
CONCEPT
History of ADR and Conflict Resolution
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11
The collaborating conflict style places great emphasis on which of the following?
Keeping discussion focused on tangible solutions
Allowing parties to vent their feelings
Preventing negative outcomes
Encouraging both parties to make compromises
CONCEPT
Collaborating
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12
Which of the following theories sees conflict as a competition between the goals of different
groups or individuals based on a perception of limited resources?
Intercultural Styles Theory
Thomas-Kilmann Theory
Transpersonal Theory
Realistic Conflict Theory
CONCEPT
Realistic Conflict Theory
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13
Tom and Bill have been fighting a lot over a project that their department has been working on. At the
company Christmas party, Tom spent some time chatting with another coworker named Mary. He told her that
Bill has been impossible to work with, mostly because he is just a lazy and unmotivated person who only got
the job because his father-in-law is a big client. Tom suggested to Mary that she should apply for a transfer
into his department, so that he would have someone he trusted and knew would do a great job working with
him.
Meanwhile, on the other side of the room, Bill was talking to Jared, a coworker within their department. Bill
was explaining that Tom is the reason the project is going so poorly, as he is so competitive and arrogant that
he bulldozes everyone into agreeing with his ideas even if they aren't good. Bill said that although he has tried
to slow Tom down to consider their options, Tom just isn't willing to listen to anyone but himself. Bill suggested
to Jared that he should ask their boss if he could join in on the project, so Bill would have someone else to
work with who can slow Tom down.
Which stage of conflict are Bill and Tom in?
Pre-conflict
Discomfort
Post-conflict
Tension
CONCEPT
Tension
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14
Restorative justice is based on a theory of justice that considers wrongdoing to be .
an offense punishable by law
a social rather than a legal issue
an offense against an individual or community
a crime against the state
CONCEPT
Restorative Justice
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15
Conflicts often move from one stage to another. This can be described as which of the following?
Progressing or going backward
Intensifying or de-intensifying
Rising or falling
Escalating or de-escalating
CONCEPT
Resolution and Post-Conflict
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16
Collaborative law is commonly used as a conflict resolution method for which type of dispute?
Divorce and family
Law and property
Business
Contractual
CONCEPT
Collaborative Law
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17
To settle a dispute that caused conflict between them at work, Harold and Darnell agreed to their boss's
request and took their situation to Kumar, a professional mediator.
As they began, Darnell asked, "Will we need to sign some sort of contract or agreement at the end of
this mediation?"
"Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done. But even if you still aren't
happy with each other, the hope is to create an agreement that makes it possible for both of you to get your
needs met." Kumar paused and looked meaningfully at each man in turn. "That agreement has to come from you. I
won't suggest anything that you should or shouldn't put into it."
Which type of mediation is Kumar describing?
Transformative mediation
Facilitative mediation
Mediation-arbitration
Evaluative mediation
CONCEPT
Different Styles of Mediation
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18
Which of the following statements describes the accommodating conflict style?
One party will not resolve the conflict unless all parties agree
to accommodate each other's needs.
One party seeks to accommodate his or her own needs over the
needs of another.
One party helps to meet another's needs at the expense of his or
her own needs.
CONCEPT
One party behaves in a highly assertive manner.
Accommodating
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19
Competing is a conflict style that can be described as which of the following?
Low in assertiveness and high in cooperativeness
High in assertiveness and low in cooperativeness
Low in both assertiveness and cooperativeness
High in both assertiveness and cooperativeness
CONCEPT
Competing
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20
Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his
wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and
hid it.
"Now we'll see how he likes it when something important to him goes missing," Stan said as he left.
Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of
my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a
major presentation to give today!"
Which stage of conflict are Stan and Peter in?
Which of the following statements about game theory in conflict resolution is true?
Game theory only accounts for gains.
Game theory only accounts for strategic moves.
Game theory only accounts for relational aspects.
Game theory only accounts for losses.
CONCEPT
Game Theory
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22
Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was
very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became
very intense, and a local reporter wrote a story about it.
During the interview with Franklin, the reporter asked how the conflict affected Franklin.
“Well," Franklin replied, "it's hard having people not talk to me or complain about me. But at least I'm finally
getting some recognition in this community. Nobody paid any attention to me before, and now I'm on the
news!”
In Franklin's point of view, what is the advantage of this conflict?
Acting on values
Being proven correct
