I am a student at the Catholic university carrying out a research study on “FACTORS THAT
CAN MOTIVATE FARMERS TO ADVANCE CREDIT IN UASIN GISHU COUNTY.
The information requested in this questionnaire is meant for academic purposes only and shall be
treated in confidence. Kindly assist in filling in the questionnaire.
a. The Information given on this questionnaire will be held in strict confidence and will be used
only for the purpose of the study.
b. If any of the questions may not be appropriate to your circumstance, you are under no
obligation to answer.
QUESTIONAIRE FOR CUSTOMERS AND EMPLOYEES.
SECTION A: GENERAL INFORMATION
(Please tick where appropriate)
1. What is your gender?
2. What is your age bracket?
20-30 years 30-40 years
40-50 years above 50 years
3. Currently what are your academic qualifications?
O’ level Post Secondary Certificate
KEY: SA- STRONGLY AGREE A- AGREE UD-UNDECIDED D-DISAGREE UD-
1. To what extent do you agree with the following statements on effects of interest rates on credit
SA A UD D SD
Low interest rates lead to high credit demand
Fluctuation interest rates affects credit demand
Lack of clear interest rate policy affects credit demand
Interest charged on quantity of money borrowed affects credit demand
3. To what extent do agree with the following statements on the effects of credit repayment
period on credit demand?
Long repayment duration leads to high credit demand.
Time to start repaying the loan affects credit demand.
Flexibility in repayment period affects credit demand.
Involving of clients in setting up repayment period affects credit
4. To what extent do you agree with the following statements on the effects of advertising
on credit demand?
SA A UD D SD
Intensive advertising leads to high credit demand.
Clear information during advertising ensures high credit demand.
Regular advertising leads to high credit demand.
Proper channel of advertisement affects credit demand
5. To what extent do you agree with the following statement on the effects of customer
relations on credit demand?
Good customer relations SA A
D D SD
Bank employees’ courtesy affects credit demand.
Addressing of credit concerns affects credit demand.
Flexibility and negotiation in loan repayment affect credit demand.
Involving customers in the developing loan policies affects credit