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5-1 Final Project Milestone Two: Process Improvement Plan
Southern New Hampshire University
HIM-440: Management of Health Information Services
July 31,2022
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Process Improvement Plan Phase
It is essential for the Health Information Management (HIM) department of a health care
entity to have a clear vision and purpose so that it can optimally meet its information
management needs. A well-structured and coordinated HIM system can help in generating
information that can aid in the decision-making process (Henderson, 2017). In the context of the
Gateway Healthcare Systems, a process improvement plan has been devised by taking into
consideration elements like the performance measurement benchmarks, employment laws,
feedback process, leadership standards, stakeholders, new policies and procedures, training for
cultural diversity and compliance aspects.
Performance Measurement
For addressing the productivity of the staff members, a number of performance-
measurement benchmarks can be introduced in the health care facility. At present, St.
Catherine’s coding productivity standard is low. It is evident from the fact that a coder can work
on only two inpatient charts and 10 outpatient charts in an hour. Revision of the existing coding
standards is required. Current performance i reflective of ICD-9. However, must be replaced s it
