The listening process involves a number of steps including hearing,
attending, understanding, remembering, evaluating, and responding. In
the dynamic business context, each of these aspects plays an
integral role as they can influence the ultimate outcome of
communication. For instance, in a business setting understanding, a
message is critically important so that accurate decisions can be
taken. Similarly, responding to the situation appropriately is necessary
so that prompt actions can be taken .In the workplace setting,
some of the key strategies that can be used to enhance the
listening process include avoiding distractions and laying emphasis
on body language. Similarly, during business communication, unnecessary
interruptions must be avoided. While listening one must ask
questions to ensure that there is a proper understanding of the
message. Additionally, reflecting the speaker’s message is highly
critical in the listening process as it can help in the holistic
listening process .The listening skills of a professional can be
used to adapt the communication to different audiences. For
instance, the vocabulary can be adjusted to the diverse audience
so that they can get a thorough insight into the message.
Similarly, the gestures that are used during communication can
play an important role as well. The suitable tone that suits
the situation must be used so that it can complement the
communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the
important and unimportant information
Understanding: Understanding the meaning of the message. What
does the message mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message
make sense? Was the message serious?
Responding: feedback that is usually given in a verbal form.
During this stage, anything that is said or done by the
receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go
hand-in hand. It is a known fact that effective listening is
the most important skill needed to get things done in the
workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are
listening, not just hearing, in the workplace? Give the messenger
my undivided attention, Give good eye contact, summarize what
was said, I will use nonverbal cues such as nodding or
leaning forward. Utilizing Brief verbal affirmations like “I see,”
“I know,” “Sure,” “Thank you,” or “I understand”
How can you use your listening skills to adapt your
communication to different audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take
action.(responding)
The steps to listening process are hearing, selecting, understanding,
evaluating, remembering, and reasoning. The difference between hearing
and listening are that the process of hearing is an involuntary
act that detect some noises or vibration where listening requires
you to make sense of the sounds you hear. Active listening
requires the listener to provide feedback on what’s he or she
hears to the speaker. These steps are important in a business
setting because you have to really hear what’s your customers
are asking for and achieve into by understanding what you
heard. Some strategies I will use to make certain I’m listening
in the workplace are hearing, repeating back what was said,
and asking questions to make sure I heard them correctly.
These skills are easily adaptable with any audience’s norm just
business. You can use it with family, friends, and co-workers,
you just have to remember the listening process steps. When
it comes to communication in the workplace this is very
important it can be the reason for success or failure. If
communication is there but the other people involved aren’t really
listening, then this can cause problems and disfunction. The listing
steps are here to help these issues from the steps being
receiving the information understanding the information received and
being able to understand the information has a whole. I know
for me there have been times where I receive information but
don’t full understand so this creates an issue for me. From
this point you go to the next steps of the listening process
them being evaluating and remembering the information received
this is where I need to work on my own skills here with
evaluating information more and then remembering it when I
need to. The last part then would be responding which is
very important for this you need to take into account all the
other steps before this to make a good response that makes
sense and fits the whole process. According to the textbook,
there are five steps to listening:
1. yy yy yy Receiving- hearing the message
2. y y Decoding – assign meaning to the message
according to your own beliefs and ideas
3. Remembering – store the information to be
used at a later time
4. yy yy yy Evaluating-analyse the quality of the information
5. yy yy yy Responding- react based on the nature of the
information provided
These steps are extremely important in a business setting because
it shows that you care about what the speaker is saying and
if you are actively listening then it can help you to avoid
misunderstanding the information that was provided. When you listen
to team members in a business setting it can help strengthen
business relationships, or you may learn of an opportunity for
innovation or change. Some takeaways from the textbook that I
will implement to ensure that I am actively listening, not just
hearing, in my workplace is I will take more detailed notes
and make frequent eye contact with the speaker. I currently
don’t make frequent eye contact because I thought it may be
awkward, but I understand how it may appear if I am not
making eye contact, it can come across as if I am not
paying attention or don’t care about what the speaker is saying.
When using my listening skills to adapt my communication to
different audiences I will try to paraphrase the speaker’s ideas
and give them a chance to confirm that I heard them
correctly or to correct me if I misunderstood them.
The listening process consist of five steps including: receiving
(physically hearing the message and noticing the approaching
information) , decoding (assign meaning to sounds ), remembering
(keep the information for later process), evaluating (examine
information for future process), and responding (replying based on
the circumstance and information). These steps are important in
a business setting because listening builds effective relationships
with co workers, management, and customers. The strategies I
would use to make certain that I am listening to others in
the workplace would be to maintain eye contact, use facial
proper facial expressions demonstrating my interest in the information
being provided, most importantly wait for the other person to
finish their conversation before adding my comments. For example,
this shows respect and acknowledgement of their points, listening
is key to a successful professional verbal conversation. Get to
know your audience and listen, this is key to be able to
deliver your message. I believe that, when you listen carefully
to others, you are able to identify their communication style
and this opens doors to better deliver your message across
with respect and understanding. The five steps in the listening
process are receiving which is physically hear the message and
recognize it as incoming information. The second one is decoding
which is assign meaning to sounds according to your own
beliefs, values, ideas, expectations, roles, needs and personal history.
The third one is remembering which is storing the information
for future processing. The fourth one is evaluating which is
analysing the quality of the information. Then you have Responding
which is react based on the situation and the nature of the
information. Those are the five steps to the listening process
and what each step means. These steps are important so that
you can be able to properly listen and understand what it
is that you are hearing. you want to be a effective listener.
Therefore, you want make sure that you are getting all the
important information when you are involved in a business setting.
you can use these listening skills to adapt to your communication
in different audiences by making sure that you are just not
hearing the information but also processing the information as
well. you can adjust your listening style for that particular
situation.
1. Receiving- You must be able to hear the message with
your ears and recognize that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing
and build that according to your values, beliefs, ideas,
expectations, role's, needs, and personal history. (Bovee, C.,
Thill J., 2016).
3. Remembering- Save the information you are receiving to be
able to process it later.
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation
and essence of the information.
First of all it is documented that 80% of head executives
say that knowing and being able to practice effective listening
in the work place is the most important skill to have. In
today's world the younger employees rely so much on being
heard and listened to. With diversity being a big thing in
the workplace now as well as diverse customers, it is important
to have listening skills. Also, it is important to have the
skills in order to direct relationships and notify’ s companies
about the up-and-coming and latest inventions. There are a few
different strategies when it comes to effective listening, but I
believe that critical listening is an important strategy to use
when someone is doing a presentation. Being able to understand
the information to know what ideas the presenter has that will
benefit your company. (Bovee, C., Thill, J., 2016). Also, being
able to use your active listening skills so you make sure
that you can turn off your own thoughts and not pass
judgement. I would make sure that I am using both verbal
and non-verbal communication skills. Be sure to display nonverbal
skills such as facial expressions or gestures and postures in the
speaker being sure they match their words. Also, be aware of
your expressions like your eyes not being on the speaker or
where the placement or your hands so that you do not
appear bored or disinterested if you are resting your hands on
your face. There are five steps when it comes to the listening
process, receiving, understanding, evaluating, remembering, and responding.
When it comes to listening in a business type setting is so
important because it is the key to having effective and positive
working relationships among the employees and between staff and
management. It also impacts the company's interaction with other
businesses and most importantly the customers. Some of the
things you can do to make sure you are listening in your
workplace is Demonstrating concern, making nonverbal cues or even
verbal cues, or even taking notes if it’s in a meeting type
setting where you are not able to speak. Making sure others
know that you’re listening in a different audience is about the
same as a business setting. Making sure that you are making
eye contact or responding to them with a question or a
statement, almost like as you are talking to one of your
friends when they are telling you a story. Listening all around
is very important process to learn. I do not know about any
of you, but I have a bad habit at looking at someone
while they are speaking to me and not listening to one thing
you’re saying. It’s not that I do it on purpose but its
almost as if i zone out if I am not interested in what
you’re talking about. The steps in the listening process are
receiving, decoding, remembering, evaluating, and responding. These
steps are important in the business setting because without these
steps you aren't giving the full energy and attention necessary
to complete your everyday task and clients. They help you do
better in your work environment. Some strategies that I will
use to make sure that I am listening is to store information
wisely so I can remember important facts and being able to
reciprocate everything that needs to be done. Also knowing when
to respond to things and knowing when to not. The steps
to listening are steps that you can apply to your everyday
life as in relationship with significant others, friendships, and the
relationship you have with family members. I feel all of these
relationships can be made better if we apply the things that
we need to and give them the right amount of attention we
do everything else. These steps break everything down so we
can follow them and help when needed to in a business
setting. There are six stages in the listening process, hearing,
attention, understanding, remembering, evaluating, and responding. Notice
that hearing is a part of the listening process, so important
in fact that it is the first step, but not the only step.
Hearing is merely a physical response to sound waves, so you
could literally hear a sound all day and it mean absolutely
nothing. Once you HEAR something and it then has your
ATTENTION, your understating of that message shapes everything
else. Each word you hear has a meaning, and the way it
is communicated (order of words, tone, delivery) help in shaping
the way it is understood. Understanding is a very important
part of listening. It is possible to hear something and understand
it a completely different way. In order to truly listen, you
must understand a message the way it was intended to be
understood. Once you fully understand the message, you can
evaluate it and respond accordingly.I think the best thing you
can do when listening is to clear your mind of any
preconceived notions you may have. Sometimes were so stuck on
what we ourselves think that we listen only to respond and
not to understand. Studying your audience and really listening to
their message, goals, and beliefs, will help you communicate
better because you will understand where they are coming from.
The steps in the listening process are receiving, understanding,
evaluating, remembering, and responding. These steps are important
in the business setting because communication cannot be complete
without effective listening you need to be able to comprehended
in your work environment in order for things to get done
effectively. The strategies that I will use to make certain that
I'm listening and not just hearing in my workplace is making
sure that the speaker has my undivided attention making sure
that my posture and body language is proper and of course
providing feedback and responding appropriately to the speaker. I
can use my listening skills to adapt my communication to
different audiences by getting familiar with my audience knowing
what my audience cares about and customizing my message. I
would keep in my mind that I would have to keep my
audience engaged and map out my clear points that I would
like to speak about and use information that they can relate
to. I would show my audience examples of pictures and videos
just to get my point across because to much text can bore
an audience. Listening is a lot of work. It is amazing how
much we really do not take in when we say we are
listening but really we are just hearing. Like that saying, "In
one ear and out the other". The listening process is five
steps,(Bovee & Thill, 2016, "Improving your Listening Skills,
Understanding the Listening Process"). The first step is receiving,
this requires listening and understanding the information with our
own ears and acknowledging that we are listening to it. The
second step is when we decode information, we hear it and
give our own personal meaning to the information so it is
easier to remember. The third step is to remember. If we
decode correctly and give meaning to what a person has said,
we can store the information better, and remember. The fourth
step is to evaluate. Identifying what information is useful, and
worth storing in our memory. Step five is to respond. When
we respond to someone it is important to show them you
understand what was said. We use our body language, facial
expressions, and our words to show understanding. It is important
to know what is appropriate for a situation. In a business
is important to use this process, for the benefit of your
company and yourself. If you are not listening you miss
important information and can make mistakes that can affect those
around you. I to use body and facial expressions to show
people I am involved in what is being said, I also have
gotten better at eye contact. When you listen to the people
you are to communicate with it is easier to hear what they
need from you. If you are talking to a man with a hearing
aid about an important transaction, you might observe this and
also hear him say he extra attention because of his hearing.
You can adjust your volume or the direction you are him
to hear you better. Steps of the listening process, Listen
Actively. Take careful notes, when applicable. Make frequent eye
contact with the speaker (depends on culture extent).Stay focused
on the speaker and the content. Mentally paraphrase key points
to maintain attention level and ensure comprehension. Adjust listening
style to the situation. Give the speaker's nonverbal cues (such
as nodding to show agreement or raising eyebrows to show
surprise or skepticism).Save questions or points of disagreement until
an appropriate time. Overlook stylistic differences and focus on
the speaker's message. Make distinctions between main points and
supporting details. It is important in business to listen and not
just hear what your superiors speak because that express to
them that your are genuinely interested in what they are
explaining and help you learn more to better yourself. I have
multiple sclerosis so paying attention is hard for me, but what
I like to do when we have meetings is walk around when
we get breaks. What I learned to have people listen is ask
a lot of questions, keep them being part of the meeting or
presentation, and also ask if there for opinions. There are six
steps in the listening process which are hearing, attending,
understanding, remembering, evaluating, and responding. These stages
occur in sequence but they generally performed with little
awareness an often rapid succession. These steps are so important
i the business setting because in a business organization listening
is key to effective working relationships among employees and
between management and staff. Listening skills also impact a
company's interaction with customers and other businesses. The
strategies I will use to make certain I am listening and not
just hearing will be make sure I face the speaker and have
eye to eye contact, don't interrupt, and after listening ask
questions because if you ask questions then that means I was
definitely listening because you know what the speaker was
talking about. So therefore that means you were listening as
well as hearing. I feel that I can use my listening skills
to adapt my communication to different audiences by looking
them straight in the eyes, be truthful and provide options. I
feel that I can use these listening skills to adapt my
communication to different audiences. The steps of listening is
being respectful to whoever is speaking . Without that , it’s
very hard for you to understand what the person is saying.
Listening require you to be patient and understandable. More like
, listen without saying anything. For me to listening to a
someone that is speaking. They will have to be enthusiastic ,
and make me want to hear more from them naturally because
the information they are stating. I’m intrigued and want to
know more about it. The steps in the listening process are
receiving, decoding, remembering, evaluating and responding. Being
able to effectively utilize the steps in the listening process is
important in a business setting because it allows you to
understand the tasks and the operations of the business. In a
workplace, everyone has a position to uphold. Receiving the
message is being able to hear what is being shared. Decoding
is listening but putting it in a way in which you understand.
Remembering is saving the information for another time or setting.
Evaluating is being able to figure out which parts of the
message are most important. Responding is your reaction to the
information. Listening skills have everything to do with your
communication. If you have selective listening, your opinions or
response are likely to be biased which can negatively effect
communication. Practicing active listening skills using nonverbal cues
during communication will let the other party know that you're
paying attention. Even in a group setting, nonverbal cues are
important because as a speaker, you should engage or make
contact with everyone in your audience. A strategy that I will
use to ensure that I am listening in the workplace will be
to enforce these five steps. When I am in any work related
conversation I will keep in mind these steps. I will also
keep a little notepad and pen with me if a phone is un
available to right down the information that I am receiving so
that way I know I will be able to not only remember it,
but also be able to respond back correctly and productively.
The steps that within the listening process are receiving, decoding,
remembering, evaluating, and responding. The reason why these
steps are not just important in a business setting but also in
your own personal life is because, these five skills will
substantially increase the likelihood that a message is understood
as the way it was intended. Some strategies that I can use
to make certain that I am listening, and not just hearing in
the workplace is to actively listen. Some ways I can use
my listening skills to adapt my communication to different
audiences is to various types of listening techniques for example,
I can use content listening, critical listening, empathic listening,
and actively listening depending on the specific scenario that is
presented to me. I would use content listening to analyze
information that the speaker is saying. Critical listening would be
used to determine the meaning of the speakers message and to
see if there is any bias within that message. Empathic listening
would be used to empathize with the person relaying the
message and to see the message through the speakers eyes.
Lastly I would use active listening to inquire what the speaker
is trying to convey to me. The listening process involves five
stages:
1. receiving 2. understanding 3. evaluating 4. remembering 5.
responding.
Active listening is a particular communication technique that requires
the listener to provide feedback on what he or she hears to
the speaker. Listening is more than just hearing, it is a skill
of critical significance in all aspects of our lives.
The listening process steps are important in the business setting
because verbal communication involves both speaking and listening
when it comes to a business organization. Listening is key to
effective working with employees, management and all staff it is
also important to your customers as well. By giving the other
person your full attention will improve your listening skills,
listening is essential to building trust.
Listening is one of the most important skills you can have
you are actually taught that at a young age and should be
brought into your adult life.
Some strategies that I would use to ensure that I am listening
not just hearing in a workplace is to pay attention, by giving
the speaker my undivided attention and acknowledge the message,
show that I am listening, provide feedback. defer judgement, and
respond appropriately.
How I would use my listening skills to adapt to different
audiences, it is important to think about the objectives of each
communication and it will help design my message, I would
measure and assessing their reaction. I would start with determine
who my audience is, consider what is on their mine, think
about what I need them to know, then ask myself how I
can best relate to them. Some ways I can tell when someone
is really listening to me is when they give there full attention
to what I am saying. Even though I come from the millennial
generation I find it highly rude when I am discussing important
work information with a colleague and their eyes are not
focused on mine, they are focused on there phone messaging
someone else or reading an article that has nothing to do
with the discussion. Another instance of when I had a team
at my work asking questions on what was expected from us
even though it was explicitly told to us in a meeting. An
instance I could tell someone was listening is when I was
discussing a matter with a colleague about performance evaluations
and they asked for clarification. I considered that as someone
who was listening because, in hindsight I was a little too
vague.When someone is really listening to you they usually will
give their undivided attention. They will give eye contact, ask
questions, and use body language. I have learned that just
because someone is looking at you does not mean they are
hearing what you are saying. I have been in a program for
a little over two years now. I go to meetings daily and
some people are hearing me, but not always listening. I've
found that feedback and clarification questions are the best way
to tell that someone has been listening to what you are
saying.
Active listening is something that I have really worked on in
the last few years. I found that I was always waiting for
other communicators to stop talking so I could jump in. This
created a problem when people wanted to make sure I was
understanding what they were saying.Making eye contact, nodding
my head, and really working to focus on what the other
communicator was trying to say has really helped me be a
better listener and communicator. I think Decoding is the one
that we need to talk about and focus on more. In Social
Linguistics, there is a ton of great research on how we
metacognitively decode communication and prepare what we will
reply. there is a difference between hearing and listening. In
order to listen you have to take certain steps. The steps are
receiving, understanding, evaluating, remembering, and responding. So
therefore you have to go through a process when listening to
someone and also give them your full attention. If you hear
someone there is no process. So therefore there is a gig
difference between hearing and listening. A lot of people seem
to confuse the two but there is a big difference between the
two. hearing is certainly not the most important step in the
listening process. I am someone who likes to verbally engage
in the conversation to let the other person know that I am
paying attention. Sometimes nodding isn't enough because I am
guilty of nodding and not remember anything that was said !
It is important to reiterate what someone is saying to you.
Personally, when upset or in a heated discussion, its difficult
for me listen. In the heat of things, I hear only the parts
that I want and interpret them however my scrambled brain
decides to at that time. I often hear to respond in that
moment, and not to actually understand. I find that stepping
away and cooling off for a bit helps. Once my thoughts
have cleared and made room to actually listen to understand,
I can go back and have a productive conversation. I think
we are all guilty at some point of looking at someone in
the eyes and completely zoning out, hearing but not listening
to what they are talking about. Sometimes we might have other
things in mind or just completely clueless of what they are
talking about. It works for me when I add to the conversation
as soon as they stop talking. It keeps me engaged and
interested.Something that I have personally noticed in a work
setting is when upper management or those from any higher
ranking that come and speak to the employees individually in
a casual setting. Touching base on any concerns they may be
having at that time that is business based. Anything that can
better improve the work environment and the business.
