MBA 645 8-1 Discussion
The best-performing organizations, according to Bititci, "care less about performance and
organizational capacities." The aggregate knowledge, skills, and experience of an organization
make up its organizational capabilities. Although you cannot see or touch them, they have a
significant impact on market value. An organization's performance is strong from the inside out
if it comprehends its place in the volatile, unpredictable, complex, and ambiguous (VUCA)
environment and builds on its culture and skills.
Because it impacts how people think and act, an organization's culture has an impact on its
