Honestly, my parameters for identifying a high-performing or
successful organization have not changed much during the time of
this course. In my first post I discussed a non-profit I worked for and
the executive director and how I watched a successful organization
morph into a declining organization that was losing support. I
described the need for effective leadership that was supportive of
employees and community partners and actively collaborated with
other organizations, both government and private. I stand with the
concept that employees must feel appreciated and have some level
of satisfaction in order to maintain low turnover rates, keep up
engagement, and encourage innovation and forward thinking.
A leader is just that, a leader. We expect them to push the limits and
make moves that push for better production, better people, and a
better planet no matter what the business structure. Customer
service is another major aspect of a successful business or
organization. Customers, clients, patients, whatever form of clientele
that are served need to feel like they are heard and accepted. I
worked with a non-profit that served victims of domestic violence,
sexual assault, and human trafficking. With this population substance
abuse is quite common along with homelessness. The directors of the
organization often looked down on those who struggled with
substance use, mental illness, and homelessness which caused many
potential clients to go unhelped. This made community partners
quite upset along with the employees of the organization. This same
concept can be applied to any business. You never know someone's
background, income, life circumstances, likes and dislikes, or anything
else. Customers are people just like those working for the company,
it is important to act like it.
Both of these areas do not look at income or any other revenue or
sales numbers. A company needs to be more concerned with
employee satisfaction, customer service, and effective partnership
and collaboration.
