MBA 530_ Discussion_ Week 3_ Post 16

assessment of the employee engagement survey?

Leadership behaviors that are needed to improve the work environment, determined by the

assessment of the employee engagement survey, are communication, positive reinforcements,

motivation, and constructive feedback. When these behaviors are learned and applied by leadership,

it will lead to successful leaders, managers, and supervisors. They will know how to communicate

well, influence their employees, assign different tasks and responsibilities, listen to constructive

feedback, and will have the knowledge to solve any issues that may arise in the workplace.

When these leadership behaviors are broken down you will see that communication is number one.

communication skills to know your audience or conversations can be taken the wrong way.

Constructive feedback includes:

Being open to receiving feedback when giving it.

Establishing clear goals or actions.

Following up to see if the goals or actions have been met.

develop the identified leadership behaviors?

Some leadership skills I would recommend including in my organizational leader's toolkit to develop

the identified leadership behaviors would be to create a measurable and attainable goal of the

leadership skills and behaviors that I would like to see developed. Next, I would look at the current

organizational performance?

Improvements in the recommended leadership skills and behaviors will improve organizational

performance because an efficient leader will use these skills and behaviors to motivate their

employees; they will encourage and direct their employees to accomplish established goals and key

metrics. When leaders make these improvements, they will also be better at making tough decisions;

they will know how to delegate tasks and responsibilities, resolve conflicts, and develop a good

rapport with their peers and employees. These skills are favourable when it comes to motivating

employees, employee retention, and increased productivity.

I thought that it was a very interesting experience to review the survey results of the organization.

major area that needs to improve in the organization. In many of the specific survey questions,

leadership and supervisors were identified as being an issue that the employees have noted. The

There are a few skills that I would recommend including in my organization's leadership toolkit. The

first of which is communication. I feel that there is a lack of communication in the organization which

is leading to many of these issues that were surveyed. If the leadership can learn to effectively

or feedback on work. This can be tough for employees to understand how they are performing and

can lead to job security worries, performance concerns, and other questions regarding performance.

The second recommendation would be to implement SMART goals. SMART goals are (Specific,

Measurable, Achievable, Realistic, and Time-Bound) goals that help set the expectations for a specific

task or project. Giving employees goals that they can complete will let them know what the

expectations are and will provide them with feedback based on if they have met the goals or not.

SMART goals can be used by the leadership to help employees feel as if they are meeting the

expectations set and therefore increase the feeling of job security.

Many times, when an organization has leadership issues that run deep, it is a tough problem and can

be difficult to earn the trust of the employees back again. This can be an opportunity for the

areas that were surveyed low in the employee survey. What leadership behaviors are needed to

improve the work environment, determined via your assessment of the employee engagement

survey?

Within the assessment of the employment engagement survey, the leadership behaviours needed to

improve the work environment would be:

Promote the recognition of a job well done. f The survey provides that while employees work

conditions have steadily improved, recognition has been stagnant at best

Demonstrating empathy/sympathy caring in some sort of fashion. This was a very low score in the

survey in the employee’s assessment. f A cultural of caring and support is needed

Decision making – while decisiveness is important, inclusion of the team is vital in demonstrating and

“…emotional intelligence in effective leaders promotes a stable leader that is able to cope up with

imperfection and uncertainty, since he/she is not very critical and believes in a win-win situation”

Communication is another area of vital importance. A shared goal and vision via communication will

help ensure that the team is focused on a common goal and purpose. f Communication will also allow

for the team to share in their beliefs and opinions/suggestions to common grow. f A skilled leader will

be able to utilize effective communication to demonstrate their passion for the task.

How will improvements in the recommended leadership skills and behaviours improve organizational

Improved Emotional Intelligence (EI) will improve the organization by its demonstration of having a

better understanding and willingness to be empathetic to the staff and look beyond just the norms of

work but to understand that not all stressors are from work.

Communication will also allow for the team to share in their beliefs and opinions/suggestions to

common grow. f A skilled leader will be able to utilize effective communication to demonstrate their

passion for the task.

Employee engagement surveys help measure whether employees are happy and satisfied with their

working conditions, and they determine the rate of employee turnover an organization may

experience. Employees need to feel valued, motivated, and positively engaged to complete their

support encompassing operational and socio-emotional aspects. Leaders' support involves ensuring

behavior. First, they have to be accountable and be role models, improving the employee’s trust in

them. Employees will find it easy to seek support and guidance from their leaders if they trust them

(Moo & Yazdanifard, 2015). Additionally, leaders must be practical and active listeners, allowing them

to get feedback on their work. Leaders must first know how to listen and address their subordinates’

concerns, opinions, and complaints to find ways to support them. Further, leaders must positively

influence their employees by appreciating, motivating, and recognizing them when they perform well

and encouraging them to work and improve on their weaknesses.

Improvements in leadership support, listening skills, and accountability will improve trust, promote

discipline, and develop good working relationships. When there is an understanding between leaders

and their subordinates, it will be easier to accomplish and achieve the set goals and reach the shared

people because as of right now, they are doing the bare minimum for the happiness and well-being of

the employees when they should be having a happy and healthy work environment. Lastly, regarding

I would recommend the following leadership skills: challenge the process, enable others to act,

encourage the heart. I would use these skills to develop the identified leadership behaviours because

are probably struggling and giving them a voice to do what they believe is a better way to do their

required tasks it may help the entire company as a whole be more efficient. Lastly, I believe

encouraging the heart gives an entire company a new vibe that ensures that the companies

employees feel appreciated and wanted. These are feelings that no one would pass up in a workplace

and therefore employees that feel this way will not want to leave and go somewhere else but would

rather enjoy being where they are and helping the team more.

These recommended leadership skills will overall improve organizational performance because

their jobs and feel appreciated leading to a decreased employee turnover rate.

The leadership behaviours that I believe need to be addressed as determined by the assessment are a

general ability to communicate with colleagues (including recognition and praise) and training and

development of colleagues. The areas rated the lowest dealt with direct interaction from the

leadership teams. A way to possibly increase the positivity of interactions between management and

colleagues is to create a cross functional team(s) that will be responsible for bringing changes to

management. Additionally, the formality of these cross functional teams would allow colleagues to

feel like they will actually be heard and not blown off. Leadership could also undergo a skills training

that allows them to build rapport with the colleagues and allows for a better way to show praise and

appreciation. Another area which needs to be revamped is the training and development of

colleagues. An improved training and development regime will allow the company to unlock the

power of their people which is every company’s greatest asset. Also, this can be a great way to

reward those who have truly shined helping with the recognition and praise issue also raised. f f f f f f f f f f

When looking at the leadership behaviors needed to improve the working environment, I believe

they are accountability, an emphasis on training, and conflict management. This survey has shown

leadership so the colleagues are able to come to them for help, improving conflict management will

also help in this regard. If colleagues do not see leadership being held accountable for certain actions

that poisons morale and bleeds the trust that they have in leadership.

I believe that making the above-mentioned culture changes and improved leadership skills will

improve the organizational performance by reenergizing the colleagues that will in turn help make

the bottom line of the company more successful. Employees want to do a good job; people don't

show up to work and make the conscious thought to be bad at there job. By showing that a leadership

team is listening and actively doing what they can to improve situations will go a long way to raising

What leadership behaviors are needed to improve the work environment, determined via your

assessment of the employee engagement survey? f Leadership behaviors that are needed to improve

the work environment are building trust in their employees, recognizing an employee’s

accomplishments and empowering employees. Building trust in a leader and employee relationship

is key to allowing the employee to flourish in their skills and handle challenges with confidence. f

employee to handle challenges allows them to become creative and learn from their mistakes. f This

will shape them into a well-rounded employee and their leader must insist that they are fully capable

in making decisions on their own. f f f f f

included are motivation, enthusiasm, and confidence. Motivation is necessary to develop

empowerment in an employee’s ability to succeed in their role. f Enthusiasm also helps motivate

positive enforcement. Confidence must be exuded from the leader to the employee for them to trust

each other. f The leader must display confidence in their employee’s abilities and confidence in the

How will improvements in the recommended leadership skills and behaviors improve organizational

performance? f Improvements in these skills and behaviors will improve organizational performance

by creating a sense of unity within the team and the drive to move forward towards a goal. f This will

reduce employee turnover and the organization will achieve long term benefits if they invest the time

and energy into shaping their leaders. f A leader must provide guidance and encouragement for their

employee to achieve optimum performance. f

Currently the organization is seeing a lack of trust between the management staff and the employees

as well as a lack of recognition. This can be seen in multiple sections, including working conditions,

training & development, job satisfaction, and company & strategy. The two major leadership

behaviors that the organization needs to focus on are enabling others to act and encourage the heart.

Enabling others to act focuses on creating a sense of community and trust within the group. While,

encouraging the heart focuses on celebrating every success, even small ones.

There are many different leadership skills that can be used in the organizational leader's toolkit to

develop these leadership behaviors including communication, integrity, and vision. Communication is

organizational performance due to creating a working environment that recognizes success and open

between management and employees. Good communication allows for everyone to know what is

expected of them, what the leadership is striving for, and can be used to give praise to those who

deserve this. For example, a newsletter can be written up once a quarter that showcases individuals

that have gone above and beyond in their line of work. This gives recognition that the employees are

Wilson, G. (2020). Examples of leadership skills that every manager should possess. Success factory.

Retrieved October 30, 2021, from https://www.thesuccessfactory.co.uk/blog/examples-of-