Hello everyone,
The company I chose was Comcast Corp. Their global headquarters are located at 2 Logan, 3
Logan and Centre Square, in Philadelphia. They recently opened a 1,121-foot Comcast
Technology Center, which is their latest addition. It is vertical to their campus in the Comcast
Center. As many of you may know, Comcast is a cable company that provides internet as well.
It has come a long way since its beginning. It is now a top competitor in high-speed internet,
video, and voice calls, and even security. They serve both residential and businesses. They can
bundle their products so that it can all be included in one low monthly price. What many of you
may not know, and neither did I, was that they are also involved in other areas such as: sports,
theme parks, and own television channels to name a few.
Since Comcast Corp is on the Internet and Video calling industry, they use Artificial Intelligence.
“Comcast uses Artificial Intelligence ‘AI’ to Upgrade their customer experience. During this day
and age, staying connected is more important than ever (Kinner, 2019).” Comcast can streamline
their customers experience with the help of top-of-the-line artificial intelligence (AI) and
machine technology. They can fix many issues over the phone by simply using this technology.
They can bypass issues saving time for both Comcast and their customers. If Comcast can
bypass an issue with artificial intelligence, and no need to schedule a technician to come, the
customer will be happy that they can go back to streaming and Comcast has a loyal customer
plus they are saving money by not having to send a technician out.
There will always be issues with anything. When using Artificial Intelligence, there could be a
loss of jobs. If there is no need for technicians, it could create job loss. A big issue for some
people is also trust. Artificial intelligence is used to check for algorithms. Which can become
more powerful by the day, which also arises the issue of trust and will it make the fair decision or
follow the algorithm the way it was meant to be. A third issue is computation. It requires a huge
amount of data with immense amounts of computation powers. If there is a computation error, it
will require many hours of analyzing where the error was made, and that is if the error is
detected.
Hope everyone is doing well and keep up the great work!
~Alicia~
References
Kinner, G., (2019). Comcast Uses Artificial Intelligence ‘AI” to Upgrade Their Customer
Experice. Southsound Talk. Retrieved from:
http://www.southsoundtalk.com/2019/02/04/comcast-uses-artificial-intelligence-ai-to-upgrade-
their-customer-experience/#:~:text=Comcast%20Uses%20Artificial%20Intelligence
%20%E2%80%9CAI%E2%80%9D%20to%20Upgrade%20Their,top-of-the-line%20artificial
%20intelligence%20%28AI%29%20and%20machine%20learning%20technology.
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