There are several ways to notify clients; however, email, social media advertising, and
website changes have the most rapid effects (Shkarlet et al., 2020). Even though they
require significantly more time and effort, telephone conversations, webinars, and
newsletters can still be useful. Either way, it can employ a combination of or all these
resources in order to educate the clients.
E-mail – In the email, the option to invite current or prospective clients to participate by
following the social media accounts or visiting the news section of the official website is
available. This strategy makes it easy for information to be exchanged, with updates
coming from the other party and the chance for them to ask for further explanation or
detail. Maintaining a constant email drip campaign is a suggested strategy for informing
clients about the processes and requirements for the approaching tax season while also
helping them to prepare appropriately. The use of an embedded video within the email
can clearly explain how the tax services operate.
Phone calls - It is the primary method by which one may address clients who have
questions about things like their capacity to itemise expenses, whether they qualify for
extra child tax credits, or if they could profit from the Sec. 199A deduction (Internal
Revenue Service, n.d.).
Conference tools - Online webinars using conferencing platforms are beneficial for
individuals who wish to educate a wider audience with a comprehensive review of the
Tax Cuts and Jobs Act (TCJA). It's possible to either provide a Q&A session at the
conclusion or use an integrated messaging platform to promote engagement based on
which approach works best for an organisation.
Interactive tools - Online calculators that predict a person's tax burden considering the
new legislation are an additional resource that can be beneficial to the clients. For W-2
employees, the IRS (Internal Revenue Service), for instance, includes a withholding
calculator. Calculators that consider the income of limited liability companies may be
more helpful to small or large company owners (Kao and Lee, 2021).
The tax change that occurred this year is that IRS stopped paying taxpayers unexpected
revenue office visits. This change states that to eliminate public misunderstanding and
improve overall safety, the IRS declared a significant policy change that would stop
agency revenue agents' surprise visits to taxpayers. The modification undoes a long-
standing IRS Revenue Officer practice, which involved the agency's unarmed personnel
visiting people's homes and places of business to acquire unpaid taxes (Internal Revenue
Service, n.d.).
References:
Kao, R., & Lee, J. (2021). Benefits and values of state lg tax simplification for
governments, businesses, and taxpayers. BENEFITS, 498, 513.
Shkarlet, S., Dubyna, M., Shtyrkhun, K., & Verbivska, L. (2020). Transformation of the
paradigm of the economic entities’ development in digital economy. WSEAS transactions
on environment and development, 16(8), 413-422.
Tax code, regulations, and Official Guidance. Internal Revenue Service. (n.d.).
https://www.irs.gov/privacy-disclosure/tax-code-regulations-and-official-guidance
