I am writing to you in reference to two journal articles that I have studied relating to
PTSD symptoms in frontline employees, job satisfaction, the quality of life, and post-
9/11 veterans. The articles are very interesting concerning PTSD and its impact and
effect on frontline workers and those post-9/11 veterans. The first article written by
Schiff et al., deals with PTSD and frontline workers. In the article, the population
consisted of 457 individuals that work in frontline positions in homeless shelters. The
individuals come from 23 different organizations in two Canadian cities (Schiff et al.,
2019). Employees in major organizations that provide housing and support services
to homeless people were chosen for the study. Working in homeless shelters and
population is very stressful and challenging. Clients come into the shelters or
facilities with multiple problems and situations.
The study conducted was to determine if PTSD affects frontline employees in this
situation. It discussed whether employees experience burnout and symptoms of
PTSD. Results show that there is a high rate of employee burnout. It also concluded
that the organizations do little to combat this problem among frontline employees.
The study suggests that the lack of support for employees helps to contribute to the
burnout that employees experience. Questions as to whether further training,
educational programs, and support are needed regardless of whether employees hold
a bachelor's or a master's degree. The study looked at the employee's education,
training, and profile in frontline services.
Statistical Analysis, PCL, and PROQoL along with three other scales were used and
showed significant findings that employees are impacted by burnout. Scores on the
PROQoL and PCL scales as well as the correlation between traumatic stress and
burnout were significant at the 0,05 level (two-tailed) and at 0.01 level (two-tailed)
(Schiff et al., 2019). The two-step regression analysis was also used in this study. The
results show that more study needs to be conducted, however, it also suggested that
burnout and PTSD symptoms do have an impact on frontline employees in the
homeless sector. Surveys were used to conduct this study.
The other journal article also focused on PTSD for work and the quality of life for 9/11
veterans. The population in this study was conducted using males and females.
Surveys were also used in this study with 524 posts 9/11 veterans. The purpose was
to determine if PTSD and the quality of life were impacted by the quality of life of male
and female veterans. For this study, the authors used descriptive and regression-
based analysis (Vogt et al., (2017). Gender and weight were used to represent the
population. Other tests and scales include Time I (TI), a demographic study sample
for male and female post-9/11 veterans. Beck Depression Inventory, subscale
Inventory of Psychosocial Functioning (IPF), 7-point Likert scale, Linear or logistic
analysis. This study used the Job in General scale (JIG), Family quality of life T2,
Parenting subscales, Relationship Assessment scale, Parental Satisfaction scale and
the Dependent and administrative variables (Vogt, 2017).
In using all the above mentioned scales the results show that PTSD is likely in the
workforce, and that it has an impact on the quality of life of men and females post-
9/11 veterans. This study consisted of limitations, however, it also demonstrated
reliability and validity.
I would like to speak further with you concerning these findings so that we may
suggest or propose a solution to this matter. Please feel free to contact via email or
by phone at (602- 7867 at your earliest time. I look forward to speaking with you and
thank you for you time in this matter.
Regards,
Pamela Honore’
Reference
Schiff, J. W. & Lane, A. M. (2019). PTSD symptoms, vicarious traumatization, and
burnout in
i i i i i i i front-line workers in the homeless shelter. Community Mental Health Journal.
55(454-462).
i i i i i i i DOI: 10.1007/s10597-018-00364-7
Vogt, D. Smith, B. N., Fox, A. B., Amoroso, T., Taverna, E., & Schnurr, P. P. (2017). i i i i i
i i i i i i Consequences of PTSD for the work and family quality of life of female and male
U. S.
i i i i i i Afghanistan and Iraq War veterans. Soc. Psychiatry Psychiatr Epidemiol, 52 (341-
352),
i i i i i i DOI: 10.1007/s00127-016-1321-5
