Disarming anger is a vital component in establishing ____________ and in allowing the practice of
____________.
Rapport | empathy
Dialogue | sympathy
Understanding | communication
Rapport | anger management
Question 2
1 / 1 pts
“The way it appears, housing certainly isn’t a high priority for you! You never follow through” is an
example of a(n):
I-message
Prying question
Inappropriate confrontation
Appropriate confrontation
Question 3
1 / 1 pts
Reflective listening is best used:
After each individual probing question
At the end of a series of probing questions
When the client cues that he or she has something constructive to add
Only when you sense it is vital for the client to “re-hear” what he or she has said
IncorrectQuestion 4
0 / 1 pts
The clinician uses confrontation because:
The clinician owns the problem
The client owns the problem
Both the clinician and the client own the problem
It is up to the client to find a solution
Question 5
1 / 1 pts
Because change does not happen quickly, it is better viewed as:
A stage
A process
The responsibility of the client
An undertaking for higher functioning clients
Question 6
1 / 1 pts
Taking the client’s side in reflective listening can be particularly effective when the client is expressing:
Anger
Being stuck in a quagmire
Reluctance
Rebelliousness
Question 7
1 / 1 pts
It is suggested that when people see or perceive discrepancies between their expectations and reality, the
response is one of:
Dissonance
Ambivalence
Anger
Ostracism
Question 8
1 / 1 pts
In order to make an I-message effective, the clinician should:
Suggest a solution while also asking the client for a solution
Avoid asking the client how he or she sees the situation
Be confident that he or she is privy to all the information and avoid searching for extenuating
circumstances
Follow an observation that supports the client’s point of view with “but” or “however” in order to add an
opposing opinion
Question 9
1 / 1 pts
Confrontation is sometimes necessary when:
The client asks for assistance, but the clinician has made no headway in finding a solution
There is a discrepancy between what the client is saying and his or her body language
The client continues drinking while in therapy
The client experiences schizophrenic symptoms
Question 10
1 / 1 pts
The clinician would like to make the I-message less threatening to the client and accomplishes this by:
Judging the client’s motives
Appeasing the client
Collaborating with the client
Providing the client with a solution
Question 11
1 / 1 pts
In David Burns’ Feeling Good, which of the following is not one of the recommended four steps in
disarming anger?
Being appreciative
Finding common ground
Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic
Asking for more information
Question 12
1 / 1 pts
A client presents a series of arguments as to why he or she cannot change. The counselor admits that the
situation is helpless. This approach is:
A good example of reverse psychology
Shown to be effective in a number of studies
Beneficial in reframing the client’s situation—that only with change can a positive outcome be achieved
Effective only in backing a client into an inescapable corner
Question 13
1 / 1 pts
A person may find that he cannot sustain the new behavior or way of being over a long period of time.
This is known as:
Shame
Doubt
Relapse
Motivation
IncorrectQuestion 14
0 / 1 pts
“I feel that talking about your husband’s sudden death with your relatives will be very helpful” is an
example of:
The clinician offering useful advice
The clinician being overbearing
A collaborative response
A reflective response
Question 15
1 / 1 pts
A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent
outburst may be ready to occur, a situation that might present danger to others. The first and most critical
step is:
Calling security or the police
Securing the safety of others
Utilizing reflective listening
Responding in a calm tone of voice
Question 16
1 / 1 pts
Miller and Rollnick suggest that an effective precursor to the ability to “summarize” is a counselor’s
ability to engage in:
Collaboration
Reflective listening
Open-ended questioning
The fostering of self-determination
Question 17
1 / 1 pts
Resistance is always deemed a sign that the counselor must take which first step?
Pushing ahead as a breakthrough is most likely on the verge of occurring
Engaging in reflective listening
Backing up
Displaying unconditional positive acceptance
Question 18
1 / 1 pts
A recommended tool for disarming anger associated with discharged agency clients is:
A follow-up phone call
A follow-up questionnaire
An open-door policy
Better communication from the outset
Question 19
1 / 1 pts
Asking the client permission to share your ideas with him or her allows the clinician to:
Make sure the client takes responsibility for actions
Offer advice while still remaining in charge of the client’s situation
Offer advice while still leaving the client in charge of his situation
Set an example of courtesy for the client
