Which of the following is the best definition of communication? the process by which information is
transmitted and understood between two or more people.
Effective communication is essential to organizations because it is needed for employees and work units
to synchronize their work.
According to the communication process model, noise describes barriers that distort the message when
it is being transmitted.
Communication "codebooks" are dictionaries of symbols that include languages, gestures, and: idioms
Effective communication depends on the sender's ability to encode information and the receiver's ability
to decode it.
The process by which information is transmitted and understood between two or more people is
communication.
Friends using their smartphones to text each other about a meeting place is an example
of communication channel proficiency.
One important function of communication in organizations is to coordinate the work of employees.
Understanding another person's body language and gestures is an example of sharing the same
codebook when encoding or decoding a message.
According to the communication process model, the message is decoded by the receiver.
Facial expressions and gestures are examples of nonverbal communication channels.
Examples of having similar codebooks when encoding and decoding messages would include: using math
symbols to write an equation, speaking the same language.
What are important Influences on the effectiveness of encoding and decoding messages? Shared mental
models, Experience encoding the message, Communication channel proficiency.
In the 1960s, ARPANET, later known as the Internet, was developed by a collaboration of the Defense
Department and university researchers.
When a presenter learns to adapt a presentation to audiences so it is understood better, it is an example
of improved proficiency.
Effectively encoding and decoding messages requires a shared mental model, such as a pianist and a
cellist having a common understanding of classical music.
The medium of choice in most workplaces today is text-based digital communication because it is
asynchronous, can be sent to many people at once, and can quickly transmit attached information.
What are types of verbal communication? Written communications and oral communications.
Email has changed communication in organizations by increasing communication with people further up
the hierarchy and reducing stereotype biases.
In what year was the Advanced Research Project Agency Network launched to help connect U.S.
Department of Defense computers? 1969.
What are problems with using email to communicate? Inability to transmit nonverbal cues and
Inadequately interpreting message's emotional tone.
An advantage of using text-based digital methods to communicate in the workplace is that they have
become critical for coordinating work.
Sending digital messages that convey strong negative emotions is called flaming.
One of the consequences of the increased use of email in organizations is that it has reduced face-to-
face and telephone communication.
Social media are internet-based tools that: facilitate the forming of communities or groups, enable
conversations between users, allow users to generate and share information.
Nonverbal communication includes facial expressions.
True or false: Email is the best way to send a message about a complex new situation. False.
Verbal communication is typically conscious communications, whereas nonverbal communication is most
often automatic and nonconscious.
Digital messages are often less polite than written letters.
Mimicking another person's facial expressions or other nonverbal behavior, such as smiling, is known as
emotional contagion
Which of the following social media focuses primarily on forming communities and sharing information
and has less emphasis on revealing personal identity? Wikis.
The purposes of emotional contagion for communication include: providing continuous feedback,
fulfilling the drive to bond with others, receiving emotional meaning from the sender.
Important factors to consider in selecting the most appropriate channel of communication
include synchronicity, social presence.
Nonverbal communication differs from verbal communication because it is less rule-bound.
The extent to which communication channels require or allow the sender and receiver to be actively
involved in a conversation at the same time is called synchronicity.
The process of sharing another person's emotions by mimicking their facial expressions and nonverbal
behavior is known as emotional contagion.
Which is a function of the emotional contagion aspect of nonverbal communication? To fulfill the drive
to bond with others.
The extent to which a communication channel creates psychological closeness with others is called social
presence.
Social acceptance and media richness are two sets of factors in choosing communication channels.
Important factors in selecting a socially acceptable channel of communication may include: individual
preferences, organizational, team, and cultural norms, and symbolic meaning of a channel.
Synchronous communication is preferred over asynchronous communication when a complex issue
needs to be discussed and information has high immediacy.
Choosing to send an email instead of a voice mail to a colleague is an example of that individual's
preference for one channel of communication instead of another.
Which of the following social media focuses primarily on forming communities and sharing information
and has less emphasis on revealing personal identity? Wikis.
Selecting email or a text message to arrange a meeting is considered to be a less urgent form of
communication than a phone call.
Rank the following types of communication channels according to the amount of social presence they
have, with the channel having the least social presence at the bottom. 1. A face-to-face conversation
between sisters at a coffee shop. 2. A smart phone video call between two friends. 3. A scheduled
conference call among a team of co-works 4. A promotional email sent to a distribution list.
The volume and variety of information that can be transmitted during a specific time is media richness.
A work group chooses to have 5-minute "stand-up" meetings at the start of each day rather than weekly
staff meetings. This is an example of social acceptance of the communication medium.
Which factors can give digital communication channels more media richness then assumed under media
richness theory? Ability to multitask, skill in using communication devices.
The extent to which communication channels require or allow the sender and receiver to be actively
involved in a conversation at the same time is called synchronicity.
Changing another person's beliefs, attitudes, and behavior using facts, logic, and emotional appeals is
the definition of persuasion.
Sending a tweet instead of a voicemail to a friend is an example of individual preference in the selection
of a channel of communication.
According to research, which of the following are reasons that face-to-face interactions work best for
persuasion? The sender receives immediate feedback on whether the message is understood and
accepted. Spoken communication is accompanied by nonverbal communication. People are persuaded
more often under conditions of high social presence.
The use of email or text message to inform an employee of termination or layoff is
considered symbolically inappropriate.
Communication barriers, such as jargon, language ambiguities, or different codebooks, are called noise.
The highest level of media richness is face-to-face communication.
Jargon creates barriers to communication when the receivers do not know the jargon.
an example of an exception to media richness theory when using electronic communication is high levels
of proficiency with a smartphone.
According to research, which of the following would likely be the most persuasive type of
communication? Face-to-face interaction.
The situation in which the volume of information received exceeds the person's ability to process it is
known as information overload.
True or false: Recent studies support the view that people are more easily persuaded by emails and
websites than by face-to-face communication. False.
Cross-cultural differences that create barriers to communication include: language, silence, and voice
intonation.
Barriers to communication include ambiguity of language.
Specialized words and phrases for specific occupations or groups, known as Jargon, creates barriers to
communication for those who lack the codebook.
True or false: Nonverbal gestures differ from one culture to another. True.
Which factors can give digital communication channels more media richness then assumed under media
richness theory? Skill in using communication devices and Ability to multitask.
When men communicate they see conversations as negotiations of status and power.
Effective interpersonal communication depends on the sender's ability to get the message across and
the receiver's capacity for active listening.
An example of cross-cultural barriers to communication is language.
You can improve the chances of getting your message across if you empathize with the receiver, remove
ambiguous words, and time it when the receiver is not distracted.
When women communicate they use rapport talk to build relationships.
Which model recognizes the role of the receiver in communication? Active listening.
Which of the following statements about interpersonal communication is true? It depends on the
receiver's active listening performance.
In the active listening process, sensing is improved if the listener doesn't interrupt the speaker until
finished.
One way of improving the chances of getting your message across is to be empathetic and sensitive to
the receiver.
The evaluating component of active listening involves understanding, assessing and remembering a
message.
True or false: Nonverbal gestures differ from one culture to another. True.
Which is a component of active listening? Responding.
In interpersonal communication, the active listening technique of clarifying the speaker's message by
rephrasing it is known as responding.
True or false: Active listening can best be accomplished by interrupting often to show understanding.
False.
Workplace design, Internet-based communication, and direct communication with management are
strategies for improving communication flow.
Which component of the active listening process occurs when the listener actively empathizes with the
speaker? Evaluating.
Workplace design can be used to improve communication in organizations by shaping the frequency of
communication.
Deliberate gestures, such as shaking one's head, differ in meaning depending on the national culture.
Most companies today publish company magazines and other information using e-zines on the internet.
The part of the active listening process that involves sending feedback to the sender is responding.
The strategies for improving communication throughout the organization's hierarchy include Internet-
based communication, direct communication with top management, and workspace design.
Direct communication between executives and employees helps: improve executives' understanding of
problems, minimize filtering, and improve empathy for decisions made higher up the hierarchy.
Grouping employees into team spaces to improve communication between team members is a
workspace design strategy.
What important social need is supported by the grapevine? Drive to bond.
An advantage of using the Internet for internal communication, such as e-zines, is that online
communication can be prepared and distributed quickly.
A less-formal approach to direct communication with top management involves senior executives getting
out of their offices and casually talking with employees on a regular basis. What term is used to describe
this process? Management by walking around (MBWA)
Which are benefits of the grapevine in organizations? It provides information not available through
formal channels, It is associated with the drive to bond among workers, and It is often used to transmit
corporate culture.
