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Busi 240 notes professor knowles
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Which of the following describe characteristics of teams?
-Teams exist to fulfill a purpose.
-Members perceive themselves as a social entity
Which of the following exists primarily for the benefit of their members?
Informal groups
Employees' drive to _____ motivates them to fulfill the goals of the groups to which they
belong.
Bond
Process losses are BEST described as ______.
Resources expended toward team development and maintenance rather than the task
The tendency for people in a group to put less effort into a task when the effort is pooled
compared to when they are responsible for their own work is known as ______.
Social loafing
A(n) ______ is a group of two or more people who interact and influence each other, are
mutually accountable for achieving common goals, and perceive themselves as a social
entity.
Team
Social loafing is more likely to occur when employees ______.
Lack motivation to help the team
Informal groups are differentiated from teams in that ______.
-their members have little or no interdependence
-they have no organizationally mandated purpose
-they exist primarily for the benefit of their members
What are some advantages to workplace teams?
-coworkers become benchmarks of comparison, stimulating improved performance
- teams often make better decisions than employees working alone
-people are potentially more motivated when working in teams than when working alone
Elements of the organizational and team environment that impact the effectiveness of a
team include:
-team rewards
-organizational structure
Team performance may suffer when there is considerable turnover in the ranks,
because new members need to "learn the ropes." This is an example of ______.
Process losses
The extent to which team members must share materials, information or expertise to
perform their jobs is referred to as:
Task interdependence
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Busi 240 notes professor knowles
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The final project in Alonzo's class is a group research paper. He hates group work but
he also knows that, even if he doesn't do much work on the project, his other group
members will pick up the slack so they don't get a bad grade on the project. This is
known as ______.
Social loafing
Advantages of smaller teams include ______.
-Less process loss
-higher levels of engagement
Which of the following are situations that help lead to social loafing?
-The work of the team is boring.
-Individual performance is hidden in the single output of the team.
-Team members have low agreeableness.
According to the Five Cs model of an effective team, which of the following
competencies primarily assists in team maintenance, such as resolving interpersonal
disputes?
Conflict handling
Order the stages of team development from first to last
-Norming
-Performing
-Adjourning
-Storming
-Forming
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Cisco Systems has wireless technology throughout its facility and uses collaborative
workspaces instead of cubicles to facilitate interaction between team members. Which
element of the organizational and team environment has Cisco addressed?
Physical space
______ is the extent to which the work performed by one member of a group affects
what other members do.
Task interdependence
If you're late for a product development team meeting at JoBella Enterprises, you have
to put $2 in a "Pizza Fund." This fund is used to buy lunch for the team on the first
Friday of each month. This is an example of a team ______.
norm
T/F As a general rule, smaller teams have less process loss than larger teams.
True
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The Three Musketeers' motto, "All for one and one for all" (meaning that all members of
the group support individual members, and the individual members pledge to support
the group), is an example of ______.
team cohesion
The 5 C's Model of Team Member Competency identifies five competencies of effective
team members: comforting, conflict resolving, communicating, cooperating, and
______.
Coordinating
As a general rule, as the size of the team ______, team cohesion ______.
Increases; decreases
During the ________ stage of team development, team members may experience
interpersonal conflict and compete for team roles.
Storming
Rank the types of team trust in order, with the type having the highest level of trust at
the top.
-Calculus-based trust
-Identification-based trust
-Knowledge-based trust
1.Identification-based trust
2. Knowledge-based trust
3. Calculus-based trust
Team ______ are the informal rules and shared expectations that groups establish to
regulate the behavior of their members.
norms
The degree of attraction people feel toward the team and their motivation to remain
members is referred to as ______.
team cohesion
Which of the following teams allows employees to plan, organize, and control their work
activities with little or no direct involvement of a higher-status supervisor?
Self-directed team
The more similar the background, interests, attitudes, and values of team members, the
more (cohesive/incoherent) the team tends to be.
cohesive
Janice is a project manager at a large, multinational insurance company in Illinois. Her
team members are located in Ireland, Bangladesh, and Australia and work remotely via
information technologies. This is an example of a(n) ______ team.
Virtual
______ trust is based on the assumption that other team members will perform as
expected because they fear the consequences of not doing what they promised.
Calculus-based
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Ways in which an organization can improve the effectiveness of virtual teams include
______.
-documented work procedures
-clear operational objectives
-a toolkit of communication channels
Laurel was frustrated after the fund raising committee meeting because only one
member was allowed to speak at a time, and she couldn't find an opportune time to
voice her concerns or ask questions. Laurel has experienced:
Production blocking
______ is a decision making technique where team members meet face-to-face, speak
freely without fear of criticism, generate as many creative ideas as possible, and build
on the ideas of others.
Brainstorming
A(n) ______ team is a cross-functional, large autonomous work group that completes
an entire piece of work requiring several interdependent tasks.
self-directed
Harry wanted to get as many ideas as possible about the company's new campaign. He
gathered his creative team in a conference room, introduced the topic, and asked that
each participant think and record their ideas individually and anonymously without any
verbal interaction. What is the term used to describe the technique Harry was using?
Brainwriting
A team whose members operate across space, time and organizational boundaries and
are linked through information technologies to achieve organizational tasks is known as
a(n) ______ team.
virtual
One of the criticisms of electronic brainstorming is that ______.
it is technology-bound and can be rigid
True or false: Face-to-face communication during the early stages of the team
development process ultimately may hinder the success of a virtual team.
False
A time constraint in decision making due to the procedural requirement that only one
person may speak at a time is referred to as:
Production blocking
In a brainstorming meeting, team members are encouraged to _____.
Generate as many ideas as possible
_______ is a group idea generation and problem resolution approach that asks
participants to write down their ideas instead of verbally describing them.
Brainwriting
What term is used to describe a method to improve team decision making that relies on
networked computers to submit and share creative ideas?
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Electronic brainstorming
