In relation to the Mattel case, which of the
following is NOT true?
Mattel was ultimately responsible for the
recalls because they bought the lead paint for
their Chinese manufacturer
According to lecture, which country has a
huge middle class, but a poor highway
system that accounts for 2% of all the roads,
but must carry 40% of the traffic, often at
average speeds of about 20 miles per hour?
India
According to the case, Starbucks sources
coffee from some of the more unstable
regions of the world. Which of the following
is one of the top three regions from which
coffee is sourced?
east africa
The European car maker manufacturer,
BMW, manufactures a car in Germany for
10,000 Euros. That BMW sells for $40,000
in the USA. Which of the following scenarios
provides BMW with the biggest profit?
Very Weak Dollar - 1 Euro = $3
According to the lectures, which of the
following voluntary programs was set up by
customs to improve supply chain security and
to make companies more responsible for their
own supply chains?
C-TPAT (Customs-Trade Partnership Against
Terrorism)
Requirements for successful JIT/Lean
Manufacturing implementation include
which of the following?
All of these answers
Maintaining close supplier ties
Practicing quality at the source
Practicing preventive maintenance
According to the lectures, which of the
following is TRUE in relation to typical
supermarket layouts?
Meats and Fish are put in the back of the
store so that customers will see them every
time they emerge from the backend of the
aisles
According to the lectures, which of the
following is a strategy that attempts to
provide some customization and some
standardization through a mix of the push
and pull strategies?
postponement
A supply chain is made up of a retailer, their
distributor, and the manufacturing facility.
The retailer is closest to the customer and the
manufacturing facility the farthest from the
customer. If the retailer needs 5,000 units and
the distributor has a 6% shrinkage rate, and
the manufacturer produces 4% defects, in
total, how many items will need to be
produced to account for the shrinkage and
defect rates? (Choose the closest answer)
5541
According to the textbook, if Honda, the
Japanese manufacturer, sources vehicles from
production facilities in the United States that
are owned by Honda it is considered:
captive sourcing
Which of the following best describes a pure
PULL system?
make to order
In the lectures, which of the following was
used as an example of postponement?
Postponement of the power cords being put
into video game boxes
According to the online lectures, where does
Target tend to put their most profitable items?
center of the store
In a single server model, the arrival rate λ = 7
customers/hour and the service rate μ = 12
customers/hour. Find the probability that you
will be served immediately.
.417
According to lectures, which of the following
is a barrier to a company publicizing that it is
acting in a socially responsible manner?
all of these:
Media and special interest groups may draw
attention to only the negative issues
It is possible that supply chain partners may
not be acting in socially responsible ways
Some people believe that socially responsible
organizations acquire too much social power
According to the textbook, which of the
following Japanese terms is a mistake
proofing method that seeks to minimize
human error through designs that only allow
people to assemble items the correct way
poka-yoke
According to the lectures, which of the
following is NOT a part of the "triple bottom
line"?
design (social, economical, environmental)
in a TWO-server model, how much time does
the average customer spend in the system;
from the moment they enter the system until
they leave the system?
1.319
According to lectures, which of the following
is TRUE?
Wal-Mart was able to motivate watch
suppliers to eliminate mercury in their
batteries
Raymond's Clothing Company has three
warehouses spread throughout the country.
The company is considering building one
new single warehouse to replace the three,
which they plan to close or sell. Currently,
the company has an average inventory level
of 5,000 shirts at each warehouse. What
average inventory level will be needed to
maintain current service level standards if the
new warehouse is built and the other three
are closed down?
Use the square root rule. (Choose the closest
answer)
8650
In queuing theory, a customer who wants
service but is intimidated by the length of the
line, and thus never gets into the line, is said
to have:
balked
According to the case, which of the following
is one of the primary challenges that the
Starbucks' CAFÉ Practices program faces?
Due to poor IT systems gaining economic
transparency from members could difficult
The textbook described a story of a boat on a
lake that illustrates continuous improvement
in lean manufacturing. What does the water
represent in this story?
inventory
What would RHO be in a FIVE-server
model?
12%
Which of the following examples was NOT
covered in your textbook or in the lectures?
The New York Times used lean systems to
efficiently deliver their newspapers to
newspaper stands throughout New York City
According to the textbook, once retailers
understand that suppliers are rationing,
retailers may inflate order sizes in an effort to
meet their actual demand needs. This practice
is called:
Shortage gaming
According to the lectures, ecologically
intelligent design that considers not only the
useful life of the product but also the
recovery, disposal, and reuse of the materials
and components that make up the product is
called: MOD 8
cradle to cradle design
According to the Business Week article, Wal-
Mart is demanding that Chinese suppliers
become more environmentally sustainable. In
the short-run what will happen to Wal-Mart
suppliers that fail to comply?
Wal-Mart will work with suppliers to help
them meet standards
What is the probability of being served
immediately in a TWO-server model?
Choose the closest answer
.861
According to the textbook, the phenomenon
where inaccurate or distorted demand
information is created in the supply chain,
which in turn causes erratic replenishment
orders that do not coincide with final product
demand, is called:
the bullwhip effect
According to the XBox story told in the
lectures, which of the following best
describes the electronic manufacturing
services (EMS) industry?
Contract manufacturing companies that
assemble electronics items like PCs, iPods,
XBoxes and other consumer gadgets for big
brand name companies like Microsoft or
Apple.
Customers arrive at an automatic teller at the
average rate of one customer every eight
minutes and the teller on average can help 12
customers in one hour. On average, how
many customers are in line?
1.04
In a THREE-server model, how much time
does the average customer spend waiting in
line?
Choose the closest answer
.242
According to the Zara case, which of the
following statements is FALSE?
Simple products like sweaters in classic
colors are manufactured directly by Zara
According to the textbook, Robert Kahn was
on the Wal-Mart board of directors. Which of
the following was NOT part of his theories
on retail stores?
Retail stores should have shiny floors, bright
lights, and colorful signage
According to the lectures, Wal-Mart faced
which of the following challenges in China?
Purchasing and shipping live fish to their
stores
In a TWO-server model, what is the
probability of one or more people in line?
Choose the closest answer
.042
According to the lectures, which of the
following is being developed in an effort to
help products enter the United States at a
faster pace?
A modern economy-friendly cargo railroad,
the NAFTA Super-Railway
According to the lectures, which practice is
characterized
vendor managed inventory
According to the textbook, which of the
following is NOT a cause of the bullwhip
effect?
utilizing everyday low prices
According to the case, how long does it take
Zara to design, produce, and deliver a new
garment and put it on display in its stores
worldwide?
15 days
According to lectures, the fabric
manufacturer, Rohner, together with
McDonough Braungart Design Chemistry
utilized a program referred to as:
waste equals food
According to the lectures, a socially
responsible organization:
-all of these:
-Is committed to programs and practices that
benefit society
-Is committed to environmental sustainability
-Has legal and ethical business practices in
relating to customers and business associates
Customers arrive at a rate of 10 per hour. A
server can help a customer every 5 minutes.
Find RHO ( ρ ).
.83 (10/12) aka (10/(60/5)
According to the case, which of the following
statements about the Starbucks' CAFÉ
Practices program is FALSE
Suppliers that did not meet CAFÉ standards
had to pay penalties to Starbucks
According to the Business Week article, Wal-
Mart is demanding that Chinese suppliers
become more environmentally sustainable.
Which of the following was cited as one of
the potential barriers to the success of this
program?
Wal-Mart's internal buyer culture that values
low price above everything else
According to the lectures, which of the
following is more in line with the Lean
Manufacturing philosophy versus the old
school American business philosophy?
quality at the source
According to the textbook, which of the
following best portrays the idea of space
productivity:
The more merchandise a customer is exposed
to in an orderly manner, the more they tend
to buy
In a ONE-server model, on average how
many customers are there in LINE?
.9
In a queuing theory situation, the goal of a
manager (who designs a facility) is primarily
to:
Balance the cost of waiting with the cost of
idle time
