OPERATIONS MANAGEMENT

Complete the Process Design Matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service. 

• Pick one service with which you are familiar.  Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.  

• Pick one product with which you are familiar.  Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.