service marketing plan

TOPIC: MRT DELAYS

https://www.channelnewsasia.com/news/singapore/track-fault-at-clementi-station-smrt-delays-on-east-west-line-10735038

Need to submit by tomorrow:

service failure plan : 

Audit : SATISFACTION risk

I have a sample copy attached to follow but please paraphrase it accurately.(note the sample article topic and my topic is SIMILAR not the SAME)

Around 250 - 300 words, 2 academic journals reference 2009- (current year)

Due in 2-3 weeks time:

- introduction (40-60 words)

- swot analysis + swot summary (less than 500 words)

- 2 Recommendations(1ooo words)

  (I have a sample copy attached to follow but please paraphrase it accurately, do note sample copy topic is similar not the same.) 

( i have also attach on how to do it)

.... 1st recommendations - supported by at least 1 theory/ concept

.....2nd recommendations- supported by at least 2 theory/concept

You may choose to follow the sample given as a guideline or think of your own recommendations

Do note**** the sample copy and the article we are using is similar not the SAME.

this is our topic : https://www.channelnewsasia.com/news/singapore/track-fault-at-clementi-station-smrt-delays-on-east-west-line-10735038

attached : reference method please follow strictly. please read carefully there are no types of referencing style.

Thank you(: