Operational excellence

Discussion:

 This week we focus on the productivity paradox.  Please define the productivity paradox and explain current thinking on this topic 

Assignment: 

  Information Systems for Business and Beyond Questions:

• Chapter 7 – study questions 1-10, Exercise 2
• Chapter 8- study questions 1-10, Exercise 2

Information Technology and Organizational Learning 

Assignment:Chapter 6 – Review the section on knowledge creation, culture, and strategy.  Explain how balance scorecards impact knowledge creation, culture, and strategy.  Why are these important concepts to understand within an organization?