Operational Excellence



2 pages of quality work and Ensure to adhere to APA7 formatting and standards.

1. Explain the five key lessons and note the importance of each key lesson. Also, note why is it important to understand these basic concepts. 

Key Lessons:

Defining Reflection and Learning for an Organization

Working toward a Clear Goal

Commitment to Quality

Teaching Staff “Not to Know”

Transformation of Culture

2. Explain why the IT organizational structure is an important concept to understand. Also, note the role of IT in the overall business strategy.

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