OE Case Paper: IT Process Management

Continuing with your case project, research best practices using the readings from the course texts and external resources. 

Address the following topics in your paper:
- What are the current positive or negative impacts to business operations involving the IT management processes?
- How can Six Sigma( https://www.youtube.com/watch?v=tj8Saa1MbrI ) or TQM(https://www.youtube.com/watch?v=gJk_I1h914I ) benefit your organization?
- What change management processes are currently in place, or if there are no formal processes, what would you recommend?
- Conclude with your thoughts on how implementing IT process improvement and change management in your business would make a positive impact

Your paper must be 2-3 pages of content (not counting the cover page or references page), use the APA template, and include citations within your writing showing where your references are used. Use unique in-text headings for each question and do not just re-state the questions.

Textbook resources:
 

Bourgeois, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond.
https://opentextbook.site/informationsystems2019/

Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9.

Other articles and readings may be assigned by course professor.

Recommended Materials/Resources:

Please use the following journal titles, Web sites, and/or keywords to search for supplementary information to augment your learning in this subject. 

· ITIL: https://www.axelos.com/itil-update

· COBIT: http://www.isaca.org/COBIT/Pages/COBIT-2019-Foundation-Certificate-Program.aspx 

 Professional Associations

§ ISC2: https://www.isc2.org/

ISO Quality Standards: https://www.iso.org/home.html