BUS430 wk6 d2

 "BankUSA" Please respond to the following:

• From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
• Using  the data on call volume in the case, select a forecasting model to  forecast the short-term demand. Justify why this model was selected over  other forecasting models. Support your position.