advance confict management
nteasleyfollow all directions
2 years ago
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files (6)hartcitytommy.pdf
hartcitystacey.pdf
CONFLICTMANAGEMENTadvanceHUMANSERVICES.docx
Whatsyourconflictmanagementstyle__InteractQuiz.pdf
- Whatsyourconflictmanagementstyle__InteractQuiz22.pdf
- Whatsyourconflictmanagementstyle__InteractQuiz.html
hartcitytommy.pdf
Hart City Case Study – Scenario 9
© 2020 Walden University 1
Hart City Case Study – Scenario 9 Program Transcript
MALE SPEAKER: Look who it is. It's little Jimmy.
MALE SPEAKER: Hi, Dan. My name is James, not Jimmy.
MALE SPEAKER: You know, I'm not sure how you were promoted to the services coordinator. You never have good ideas. And you're not the best organized.
To tell you the truth, anyone would have been better than you. I wouldn't trust you to supervise paint drying. And they trust you to oversee a unit.
Oh, is little Jimmy getting mad? What are you going to do about it?
MALE SPEAKER: I am getting really tired of him. He never quits. The name calling and insults are really frustrating. How should I handle this?
[MUSIC PLAYING]
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hartcitystacey.pdf
Hart City Case Study – Scenario 8
© 2020 Walden University 1
Hart City Case Study – Scenario 8 Program Transcript
FEMALE SPEAKER: Antoine, can I come in? I have a few questions.
MALE SPEAKER: Come on in, Stacey. Is everything OK?
FEMALE SPEAKER: Do you remember the service user that I helped find a job in spiritual services last week, John?
MALE SPEAKER: Yes, I remember. You did an excellent job with that case, by the way. Is something wrong?
FEMALE SPEAKER: I'm not sure. John left me a voicemail today. He was thanking me for helping him.
He said that he appreciated my help and that he bought me a gift. He wants to know a good time to stop by to give me the gift. I'm honored that John appreciates my services, but I'm not sure if I should accept the gift.
MALE SPEAKER: Thank you for coming to me, Stacey. While there's no specific human services ethical code that says we should not accept gifts, our organizational policy prohibits receiving them. It's best that you notify the service user so that he understands the policy. Tell me how you plan to approach the issue with John.
Hart City Case Study – Scenario 8 Program Transcript Name: AdobeStockLicense_189001866.jpeg Credit Line: Wayhome Studio/ Adobe Stock Name: AdobeStockLicense_305937746.jpeg Credit Line: ninefotostudio/ Adobe Stock Name: AdobeStockLicense_189002142.jpeg Credit Line: Wayhome Studio/ Adobe Stock
CONFLICTMANAGEMENTadvanceHUMANSERVICES.docx
CONFLICT MANAGEMENT IN HUMAN SERVICES
Conflict in the workplace is inevitable, whether dealing with an internal conflict within yourself or an external conflict with others. Understanding your natural response to conflict will help you build your conflict response repertoire and perform more effectively in leadership roles, resulting in improved outcomes for service users.
For this Assignment, you assess your conflict management style, the degree to which your style would be effective for resolving conflicts in human services settings, and what you can do to turn your limitations in this area into strengths.
RESOURCES
Be sure to review the Learning Resources before completing this activity. Click the weekly resources link to access the resources.
TO PREPARE
· Review the Learning Resources on conflict management. Consider the strengths and limitations of different conflict management styles.
· Complete the Interact (n.d.) “What’s Your Conflict Management Style?” Quiz, and review your results.
· Go to the Hart City virtual community using the link that is provided in the Learning Resources. Once you are in the community, visit the Hart City Community Center and view the scenario about Stacey. Then, visit Tommy’s House Residential Group Home and view the scenario about James. Given your conflict management style, consider how you would resolve the conflicts in both scenarios and whether your style would be effective.
· Reflect on how you would address the limitations associated with your conflict management style to improve your ability to lead and collaborate in human services settings.
BY DAY 7
Submit a 2- to 3-page paper that addresses the following:
· Briefly describe your conflict management style.
· Based on this style, explain how you would resolve the conflict in each of the Hart City scenarios. Be specific.
· Evaluate the effectiveness of your conflict management style for resolving the conflicts in each scenario and other conflicts that may occur in human services settings. Be sure to include both the strengths and limitations of your style.
· Explain how your limitations might hinder your ability to lead and collaborate, and what you would do to turn your limitations in strengths.
Use information from the Learning Resources to support your response.
Whatsyourconflictmanagementstyle__InteractQuiz.pdf
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“What's your con�ict management style?”
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Congrats, friend! By completing this quiz, you've shown a commitment to managing con�icts and creating positive social environments. According to your responses, your
style is accommodating...
So what does that actually mean? When con�ict comes to a head, you may forsake your own needs to make the
other party happy. And because of that, you're more likely
to give in to their demands...
Although your accommodating style keeps the peace, it's not the most e�ective for getting your point across.
Sometimes it's worth it to speak up and stand strong in
your truth. Trust me, you've got this!
"Alone we can do so little; together we can do so much."
Your con�ict management style is... Accommodating
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