advance confict management
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“What's your con�ict management style?”
Use this template to grow your business by helping leads
discover better ways to handle workplace con�ict. Learn about
your audience and segment your email list!
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"Alone we can do so little; together we can do so much." — Helen Keller
3 Tips for Managing Con�ict and Transforming Foes into Friends
1. Accept the Con�ict
If you think con�ict is something to be avoided at all costs, it's time for a little reframing. Here's the thing,
con�ict is part of life, and, believe it or not, it can actually
strengthen your relationships. Butting heads gives us an opportunity to express our deep concerns, and when you
do that without coming o� as aggressive, it creates movement and momentum.
2. Practice Active Listening
There's a huge di�erence between being heard and
feeling heard, friend. When you make someone feel heard, you earn their trust and gain insight into their situation.
So how do you actually do that? Start by using body
language to communicate your interest: eye contact, leaning in, and smiling. Ask questions and summarize
what the other person says!
3. Save the Judgement
Especially in tense situations, it's natural to have strong emotions and thoughts about what the other person is
saying, but it's safest to save those judgements for later.
In the moment, try to keep calm by breathing deeply and leaning back in your seat with both feet �rmly planted on
the ground. Remember, sometimes silence speaks louder than words.