advance confict management

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Whatsyourconflictmanagementstyle__InteractQuiz22.pdf

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“What's your con�ict management style?”

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discover better ways to handle workplace con�ict. Learn about

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"Alone we can do so little; together we can do so much." — Helen Keller

3 Tips for Managing Con�ict and Transforming Foes into Friends

1. Accept the Con�ict

If you think con�ict is something to be avoided at all costs, it's time for a little reframing. Here's the thing,

con�ict is part of life, and, believe it or not, it can actually

strengthen your relationships. Butting heads gives us an opportunity to express our deep concerns, and when you

do that without coming o� as aggressive, it creates movement and momentum.

2. Practice Active Listening

There's a huge di�erence between being heard and

feeling heard, friend. When you make someone feel heard, you earn their trust and gain insight into their situation.

So how do you actually do that? Start by using body

language to communicate your interest: eye contact, leaning in, and smiling. Ask questions and summarize

what the other person says!

3. Save the Judgement

Especially in tense situations, it's natural to have strong emotions and thoughts about what the other person is

saying, but it's safest to save those judgements for later.

In the moment, try to keep calm by breathing deeply and leaning back in your seat with both feet �rmly planted on

the ground. Remember, sometimes silence speaks louder than words.