Customer Relations on Credit Demand
Name
DDBA 8110 - Business Operations
Walden
2022
Customer Relations on Credit Demand
Customer Relations
Good customer relations Description SA A U D SD TOTA
D L
Bank employees’ courtesy affects
credit demand. FREQUENCY 41 13 12 9 6 81
PERCENTAGE 51 16 15 11 7 100
Addressing of credit concerns affects
credit demand. FREQUENCY 38 12 15 15 5 81
PERCENTAGE 45 14 18 18 6 100
Flexibility and negotiation in loan
repayment affect credit demand. FREQUENCY 50 9 13 5 4 81
PERCENTAGE 62 11 16 6 5 100
Involving customers in the developing
loan policies affects credit demand. FREQUENCY 47 14 9 6 5 81
PERCENTAGE 58 17 12 7 6 100
From the above analysis, 51% strongly agreed, 16% agreed, 15% were undecided, 11%
disagreed while 7% strongly disagreed with the idea that bank employees’ courtesy affects credit
demand. Moreover, 45% strongly agreed, 14% agreed, 18% were undecided, 18% were
undecided while 6% strongly disagreed with the idea that addressing of credit concerns affects
credit demand. Furthermore, 62% strongly disagreed, 11% agreed, 16% were undecided, 6%
disagreed while 5% strongly disagreed with the idea that flexibility and negotiation in loan
repayment affect credit demand. Finally, 58% strongly agreed, 17% agreed, 12% were
