The listening process involves a number of steps including hearing, attending,
understanding, remembering, evaluating, and responding. In the dynamic business
context, each of these aspects plays an integral role as they can influence the ultimate
outcome of communication. For instance, in a business setting understanding, a message
is critically important so that accurate decisions can be taken. Similarly, responding to
the situation appropriately is necessary so that prompt actions can be taken .In the
workplace setting, some of the key strategies that can be used to enhance the listening
process include avoiding distractions and laying emphasis on body language. Similarly,
during business communication, unnecessary interruptions must be avoided. While
listening one must ask questions to ensure that there is a proper understanding of the
message. Additionally, reflecting the speaker’s message is highly critical in the listening
process as it can help in the holistic listening process .The listening skills of a
professional can be used to adapt the communication to different audiences. For
instance, the vocabulary can be adjusted to the diverse audience so that they can get
a thorough insight into the message. Similarly, the gestures that are used during
communication can play an important role as well. The suitable tone that suits the
situation must be used so that it can complement the communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the important and unimportant
information
Understanding: Understanding the meaning of the message. What does the message
mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message make sense? Was the
message serious?
Responding: feedback that is usually given in a verbal form. During this stage,
anything that is said or done by the receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go hand-in hand. It is a
known fact that effective listening is the most important skill needed to get things
done in the workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are listening, not just hearing,
in the workplace? Give the messenger my undivided attention, Give good eye contact,
summarize what was said, I will use nonverbal cues such as nodding or leaning
forward. Utilizing Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank
you,” or “I understand”
How can you use your listening skills to adapt your communication to different
audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take action.(responding)
The steps to listening process are hearing, selecting, understanding, evaluating,
remembering, and reasoning. The difference between hearing and listening are that the
process of hearing is an involuntary act that detect some noises or vibration where
listening requires you to make sense of the sounds you hear. Active listening requires
the listener to provide feedback on what’s he or she hears to the speaker. These steps
are important in a business setting because you have to really hear what’s your
customers are asking for and achieve into by understanding what you heard. Some
strategies I will use to make certain I’m listening in the workplace are hearing,
repeating back what was said, and asking questions to make sure I heard them
correctly. These skills are easily adaptable with any audience’s norm just business. You
can use it with family, friends, and co-workers, you just have to remember the listening
process steps. When it comes to communication in the workplace this is very important
it can be the reason for success or failure. If communication is there but the other
people involved aren’t really listening, then this can cause problems and disfunction.
The listing steps are here to help these issues from the steps being receiving the
information understanding the information received and being able to understand the
information has a whole. I know for me there have been times where I receive
information but don’t full understand so this creates an issue for me. From this point
you go to the next steps of the listening process them being evaluating and
remembering the information received this is where I need to work on my own skills
here with evaluating information more and then remembering it when I need to. The
last part then would be responding which is very important for this you need to take
into account all the other steps before this to make a good response that makes sense
and fits the whole process. According to the textbook, there are five steps to listening:
1. a a a a Receiving- hearing the message
2. a a Decoding – assign meaning to the message according to your own beliefs and
ideas
3. a a a a Remembering – store the information to be used at a later time
4. a a a a Evaluating-analyse the quality of the information
5. a a a a Responding- react based on the nature of the information provided
These steps are extremely important in a business setting because it shows that you
care about what the speaker is saying and if you are actively listening then it can help
you to avoid misunderstanding the information that was provided. When you listen to
team members in a business setting it can help strengthen business relationships, or
you may learn of an opportunity for innovation or change. Some takeaways from the
textbook that I will implement to ensure that I am actively listening, not just hearing,
in my workplace is I will take more detailed notes and make frequent eye contact
with the speaker. I currently don’t make frequent eye contact because I thought it may
be awkward, but I understand how it may appear if I am not making eye contact, it
can come across as if I am not paying attention or don’t care about what the speaker
is saying. When using my listening skills to adapt my communication to different
audiences I will try to paraphrase the speaker’s ideas and give them a chance to
confirm that I heard them correctly or to correct me if I misunderstood them.
The listening process consist of five steps including: receiving (physically hearing the
message and noticing the approaching information) , decoding (assign meaning to
sounds ), remembering (keep the information for later process), evaluating (examine
information for future process), and responding (replying based on the circumstance and
information). These steps are important in a business setting because listening builds
effective relationships with co workers, management, and customers. The strategies I
would use to make certain that I am listening to others in the workplace would be to
maintain eye contact, use facial proper facial expressions demonstrating my interest in
the information being provided, most importantly wait for the other person to finish
their conversation before adding my comments. For example, this shows respect and
acknowledgement of their points, listening is key to a successful professional verbal
conversation. Get to know your audience and listen, this is key to be able to deliver
your message. I believe that, when you listen carefully to others, you are able to
identify their communication style and this opens doors to better deliver your message
across with respect and understanding. The five steps in the listening process are
receiving which is physically hear the message and recognize it as incoming
information. The second one is decoding which is assign meaning to sounds according
to your own beliefs, values, ideas, expectations, roles, needs and personal history. The
third one is remembering which is storing the information for future processing. The
fourth one is evaluating which is analysing the quality of the information. Then you
have Responding which is react based on the situation and the nature of the
information. Those are the five steps to the listening process and what each step means.
These steps are important so that you can be able to properly listen and understand
what it is that you are hearing. you want to be a effective listener. Therefore, you
want make sure that you are getting all the important information when you are
involved in a business setting. you can use these listening skills to adapt to your
communication in different audiences by making sure that you are just not hearing the
information but also processing the information as well. you can adjust your listening
style for that particular situation.
1. Receiving- You must be able to hear the message with your ears and recognize
that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing and build that
according to your values, beliefs, ideas, expectations, role's, needs, and personal
history. (Bovee, C., Thill J., 2016).
3. Remembering- Save the information you are receiving to be able to process it
later.
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation and essence of the
information.
First of all it is documented that 80% of head executives say that knowing and being
able to practice effective listening in the work place is the most important skill to
have. In today's world the younger employees rely so much on being heard and listened
to. With diversity being a big thing in the workplace now as well as diverse customers,
it is important to have listening skills. Also, it is important to have the skills in order
to direct relationships and notify’ s companies about the up-and-coming and latest
inventions. There are a few different strategies when it comes to effective listening,
but I believe that critical listening is an important strategy to use when someone is
doing a presentation. Being able to understand the information to know what ideas the
presenter has that will benefit your company. (Bovee, C., Thill, J., 2016). Also, being
able to use your active listening skills so you make sure that you can turn off your
own thoughts and not pass judgement. I would make sure that I am using both verbal
and non-verbal communication skills. Be sure to display nonverbal skills such as facial
expressions or gestures and postures in the speaker being sure they match their words.
Also, be aware of your expressions like your eyes not being on the speaker or where
the placement or your hands so that you do not appear bored or disinterested if you
are resting your hands on your face. There are five steps when it comes to the listening
process, receiving, understanding, evaluating, remembering, and responding.
