My thoughts on the future of texting as a form of business communication is that I would
tend to disagree with this form of relaying messages. Text messages to me already seem to
be an informal way of communicating already. For instance, I only use texting to friends and
family to send a quick message that I may want them to see right away. If something is of
importance and I have to be sure someone understands what I am asking for and need, then
a phone call to me is the most effective way. By calling someone I can quickly relay the
message I need to, get a quick answer, and most importantly to me is to be able to read the
tone in their voice and be confident that my message was properly received. To me in the
work place, I believe calling their direct line or sending an e-mail is the professional way to
communicate. Also, in text ,it is hard to pick up someone's tone and a lot can be
misinterpreted. The elements of communication that should be included in the message
(greeting) would be the verbal or nonverbal content being conveyed in a communication
encounter is the verbal or nonverbal content being conveyed from sender to receiver. For
example, when you say "Hello!" to your friend you are sending a message of greeting that ill
be received by your friend. The texting behaviors that I feel should be avoided would be
complaints, insults, explanations and apologies, questions about the other person's behavior,
bombshells, heavy topics, private information, and secrets. I feel that you can effectively
communicate in this channel of communication yet still be professional. I feel that some
ways would be an open meeting, emails, one on one, create a receptive atmosphere,
communication via training, display confidence and seriousness,use simple words, and use
visuals. My thoughts on the future of texting as a form of business communication would be
to make sure that I always stay professional at all times in the workplace. I feel that it is very
important to make sure that I am always stay professional no matter what the situation may
be. Your employer asks you to send a text to a customer.What elements of communication
should be included in the message? The elements that i would include in the text message is
I would introduce myself first and say who I am writing on behalf of. I would have a
greeting, proper grammar, correct spelling, important information only and most important a
clear closing. The texting behaviors that i would avoid are abbreviations of words,
incomplete sentence, improper grammar, and profanity, etc. Those are some of the things
that you shouldn't include in a professional text. In my opinion you can effectively
communicate in this channel of communication by being strictly professional. you have to
keep a direct subject line and have a clear closing, therefore the message would be clear on
both ends. What are your thoughts on the future of texting as a form of business
communication? In my opinion I don't think that having a important professional
conversation through text messaging is a great idea. Because things can always get
misunderstood through a text message especially when it comes to important business that
should always be handle over phone or in person. But far as a quick message just giving
location or meeting information is fine because its quick, simple and straight to the point. If
I was sending an email to a customer I would want to be as professional as possible, I would
have a greeting with their name if it wasn't for specific person I would make it out to whom
it may concern. I would want to make it just directly what the email is regarding and to
make sure not to go on and on but other things that don't need to be in the email. Also I need
to make sure the way I'm constructing everything I am saying or asking I don't want them to
take it the wrong way or get a different idea about what I am asking or letting them know. i
think in a text you can be professional as long as you aren't carry on separate conversations
while trying to be professional as well. Also you need to make sure your client or person
you are reaching out to is comfortable texting you about business or if they would rather
keeping it over the phone or just through email. When I send a text message to a customer I
would include a proper greeting. Also I would add an introduction of myself and the reason
for the text message. If there are any additional information needed from the customer or
further information needed of the customer. Finally end the letter with a way of contacting
me or my employer including extensions, email and business hours. What should not be
included in that text messages would be emojis or internet slang, for example, OMG and
LOL. Another behavior that should not be used would be writing in all capital letters. A
client may take that as I am yelling, not in excitement but in anger depending on the context
it is being used. I believe that a person can be professional using text messaging. I
communicate with my manager and district manager via text messaging often. Now the
company does have text reminders for customers but we do not contact customer through
text, just by phone calls. I have seen that there are many forms of communication that has
stopped previous years prior, so I will not be surprised when texting takes over. When
sending a text to a customer some key elements that should be included in the message such
as the greeting would be to start off with introducing yourself and where it is you are calling
from. That is in your place of work. For example, Good afternoon Philip. This is Nicole
Girton from Great Clips. I am calling in regards to your recent experience here with us.
Please feel free to call me back at 269.123.4567 at your earliest convenience. Thank you!
Again this is Nicole Girton, 269.123.4567 from Great Clips thank you and enjoy the rest of
your day. In this weeks video on the Do's and Don'ts he brought up a few great pointers on
how to effectively and efficiently communicate via email or text and even video chat. I do
feel this way of communication will be quite effective as we go on further because time is
always a factor in being able to get or give a job and so forth. In effective ways of
communication would be to use abbreviation when communicating and any kind of e-slang.
You want to be able to come off educated and professional in that this is your first
impression. The elements of communication that should be included in the text message are
the sender, message, receiver and the medium and the feedback. These are the basic
elements of the communication in which goes into of sending a text message out to a
customer. Some texting behaviors that should be avoided when sending a text message to a
customer are abbreviations, and one worded responses this can come off to the customer that
your not professional and that your uneducated. I would effectively communicate by sending
the text message out because I could obviously connect quicker and get my answer much
faster. On top of that it would save me from all the junk inside of my email the clutter of
single word and single sentence emails and still be professional. My thoughts on using
texting in the future as a form of business communication Is that i think its a great idea. I
believe that texting is appropriate for certain business occasions just as long as it is kept
professional its avoids being on the phone for hours. If I was asked to send a text message to
a customer, I would make sure my professionalism is at the forefront. My greeting would
include a "Good Morning" followed by an introduction and the company of which I am
sending the message. I would avoid using any type of abbreviations and emojis. The
message would be clear and to the point. I would proofread to make sure all possible
questions are answered by my message if it permits. I think that text messages and emails
can be easily misconstrued. If the message being sent is clear, this avoids misinterpretation.
The Do's and Dont's video expressed the importance of sticking to one topic at a time. Texts
and emails are easily confused if too many topics are mixed. I agree with the points in the
video regarding text messages and this form of communication being a temporary means
until a formal meeting can be orchestrated. Text messages are a good way to get a message
over to someone quickly. Especially when last minute changes need to take place. This also
depends on the nature of your job. For example, it is very normal for us at my job to
communicate via text message because we are always on the go. I am a fan of face to face
interactions. The ways of the world are changing, and it's up to us to adapt. I think it when it
comes to sending a customer a text message you should always be professional and
respectful. How you communicate also depends on why you are texting a customer in the
first place. I would to think if you have the customers phone number then you probably
already know them on a personal level. You should definitely leave out the normal way we
communicate to our friends through texting or even the internet. Make sure your grammar
and punctuation is perfect as well. I do not think texting a customer is professional at all, it
should be done through the company's email, especially if it has to do with the business.
When your using your personal phone or email anything you say can be deleted because that
is your own personal belongings. If it was done through a company's email then they have
records of everything you have said as well as what the customer has said to. I think that is
very important because this type of situation can easily turn into a he said she said situation.
When addressing a customer, you should always use Mr., Mrs., or Ms. as a sign of respect.
Some phones tend to be on the smaller side, which means smaller print. Save your customer
from straining their eyes and leave the message, short, clear, and to the point. It is important
to avoid abbreviations and short hand writing, such as "u" for you or "ppl" for people. Don't
get so informal that you forget to use proper spelling, grammar, and punctuation. Since
texting is a relatively new way of communicating (and depending when you were born, may
seem informal or unprofessional), it is always good to let the customer know they have a
way of opting out of text messages by giving an alternate way of communication (i.e. email
or telephone number). Personally, when it comes to large businesses (business with
thousands of employees and customers across the board, such as Comcast) I don't think text
should be used as communication. There are too many ways things could get lost in
translation among staff, and when it comes to contacting customers via text, some may feel
that it is an intrusive. Many people use text messaging for personal use and don't want to be
bombarded by company texts (wanting to make a clear line between personal and business).
There may be a small exception for a very small company if higher ups (supervisors, union
representatives) specifically request that you do for faster communication, but for the most
part, I think that direct phone calls and email should be used for professional
communication. The future of texting to communicate with business can be effective and
ineffective because texting can get misinterpreted real quickly. Everyone has their own style
of texting. Not every business will understand the problem , question or concerns quickly if
the text is not an a email form of communication. Through email , words are spell out ,
punctuated , and complete sentences. Text message , are abbreviated on a lot of words. but
does take days to get a reply back. Through text , business will respond quickly and can
assist the problem quicker than a email. Although they can get flooded with emails if they
have an ongoing problems with services they are providing to customers. Technology is
advancing everyday and communication is virtue on both side. Business and customers goes
hand to hand . Some texting behaviors that should be avoided is using slang, improper
english, and not using correct grammar. How I can effectively communicate in this channel
of communication, and still be professional is by implementing these proper ways of
communication via text message in both my professional and personal life. My personal
thoughts of texting as a form of business communication is, in general I think text messaging
is informal communication. If a business is communicating with me I would prefer them to
only contact me via email mainly due to the fact that most of my text messages that are sent
and received from my phone are from friends and family and I have grown accustomed to
text messages being informal. Even when my boss text messages me he is informal in they
way he communicates via text message as opposed to when he emails me or my team. When
sending a text to a customer you should consider using elements of communication it should
include with the communication process which involves understanding, sharing, and
meaning, and it consists of eight essential elements: source, message, channel, receiver,
feedback, environment, context, and interference.
There are many texting behaviors that should be avoided, they consist of insults, complaints,
heavy topics, private information and abbreviations.
Ways to effectively communicate in this channel of communication and still be professional.
Messages is the most widely used tool for business communication at the work place. When
your message is poorly written, unclear, misleading or ineffective could leave a poor
impression on the reader and does not look good for yourself. It is best to organize your
thoughts in a logical sequence before writing the message. Always be sure to keep your
message clear and brief.I do believe the future of texting as a form of business
communication is a great way to engage with your customer on the channels they prefer
your customer can easily get in touch with you, it is easy and convenient.
