As a manager assisted living, you deal with at an a lot. far family members, residents, As as
staff, providers, etc. I have this particular who not from this country, and their demeanor is
comes off being a little harsh and or mean. Some may be like thi others not much. as s, so
My problem with her that she questioning decisions a manager, and or spilling is is my as
bad blood on name. This gives the my impression that I do not care for my staff, which is
not the case all. I feel like because I younger than her, either way, she has no at it is am
respect for me, and undermines everything I say and or do. Has the staff members, believing
that I am just this horrible person. It does not matter what I say or do, it is always something.
I the reason for everything that has gone wrong work. The owner and I have had am at
meetings with her, discussing her behavior and how she acts. She did not even want listen to
to is the owner, the person who signs her checks. Communication something that do we
daily without thinking about it. have different interactions with different people almost We
immediately after wake up. Communication skills are something I have been actively we
working on over the last few years. For a long time, I communicated very poorly with
anyone I came into contact with. I was such angry and mean individual an to everyone, even
when they would not say anything that required me to be defensive. For a long time, I said it
was a defense mechanism order keep myself guarded. I have learned that's just poor in to
communication/people skills. August of last year, I moved up company into In in my
management. Communication is a key thing in management. The most problematic thing we
have here currently the constant negative attitude and unnecessary hateful marks about is re
guests and other staff members from upper management. I the manager of the front desk am
agents and it's responsibility handle guest complaints and questions well any my to as as
issues with the front desk staff. The general manager I have first of all wonderful her is at
job, and she's a wonderful friend. She has always gone above and beyond to assist me in
many ways. Over the last several months her attitude has increasingly declined and it's taken
a huge toll on my mental health. Over the last year, the entire country has been different.
With things trying to open back up and business being steady our business...like all other
businesses' the world having endure being extremely short-staffed. This puts in is to extra
strain on managers everywhere, but the poor attitudes are only making things worse. I have
recently sat down and spoke the general manager and tried find common ground and to to
try make this better for all of involved. Currently, it's not working. The only peaceful to us
days we other employees have here are days when she does not come to work. Which makes
the days easier and I leave without headaches. With communication a part of our daily as
