I would say that my parameters for a successful company have
changed through this course. There are so many more aspects to look
from HR departments to the employees in customer facing roles.
Success within a company or organization can be measured through
monetary success. I also believe that success should also be measured
by the employee and customer satisfaction. Employee satisfaction
because we want our employees satisfied and performing at the
highest level possible. Customer satisfaction because for a company
to be successful we must be able to meet all our customers’ needs
effectively. I believe the main thing to measure a company’s success is
how they perform in comparisons to their competitors.
c If I was the leader of the organization one of the main aspects, I
would look at is the performance of our employees. I would want to
ensure that all employees have the skills and knowledge needed to be
successful within this industry. Also, as a leader I would want to lead
by example and have a hands-on approach to leading an organization.
This will effectively show everyone the expectations and goals that or
organization is striving to meet. I also believe that giving employees a
certain freedom so they can effectively adapt and meet the needs of
customers in a changing industry.
