On the basis of the facts provided for the issue, I feel that the best course of action for the big
box store would be to upskill its existing personnel via training and development. Given that its
primary industry is the sale of boxes, computer programming and coding are not areas in which
the company has competence, and hence would not be areas in which to pursue the outsourcing
option. Being referred to as a "big" corporation would be a significant step forward in terms of
upskilling the present workforce via training and development programs. The company's current
team of content designers and trainers may be willing and capable of learning the necessary
skills, but having the necessary talent in-house will benefit the company in the long run, as it will
aid in any customization that may be required as well as giving the company greater control over
turnaround time when additional coding is required. Many individuals, I believe, look forward to
developing new talents and abilities while at work, and it is an excellent method for a firm to
invest in its workers' development. While it will take time to complete the shift since they will
need to hire personnel who are capable of managing the increased workload, I believe that this is
