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Thef leadershipf behaviorsf whichf If feelf aref neededf tof improvef thef workf environmentf aref thef
following:f showingf discipline,f stepf outf off yourf comfortf zone,f abilityf tof inspiref andf trustf others,f
andf learnf tof havef anf openf mind.f Inf myf opinionf af goodf leaderf shouldf displayf thef behaviorf off
disciplinef andf thef abilityf tof inspiref others.f If canf rememberf backf whenf If wasf inf bootf campf forf thef
Unitedf Statesf Airf Forcef andf allf If wouldf hearf isf thef wordf “discipline”f fromf thef trainingf
instructor.f Youf canf seef asf timef wentf on,f wef allf startedf tof emulatef thef trainingf instructor’sf
behaviorf andf followedf hisf leadf outsidef off thef barracksf byf displayingf discipline.f Itf wasf af clearf
reflectionf onf howf thef trainingf instructorf wasf ablef tof inspiref othersf inf myf unitf byf displayingf thef
properf behavior.f f
Tof helpf developf intof anf effectivef leader,f takingf onf moref responsibilityf outsidef off yourf jobf
descriptionf andf gettingf outf off yourf comfortf zonef byf learningf newf ideasf isf greatf wayf tof increasef
yourf skills.f Af greatf wayf tof accomplishf thef abovef isf byf takingf onf projectsf outsidef off yourf
expertisef andf workingf withf otherf differentf departments.f Thisf willf allowf youf tof networkf withf
othersf andf getf youf noticedf asf af personf whof takesf onf thef initiativef tof learnf newf skillsf tof helpf withf
growthf potential.f Delegationf andf trustingf othersf aref alsof af keyf attributef tof anf effectivef leader.f
Keepingf anf openf mindf andf learningf newf ideasf fromf othersf willf helpf thef leaderf tof learnf fromf
others.f Regardingf delegation,f thisf willf freef upf timef andf allowf othersf onf thef teamf tof growf byf
completingf tasksf theyf wouldf notf normallyf do.
f Thef leadershipf skillsf thatf If wouldf recommendf forf today’sf leadersf aref self-development,f
developingf af team,f andf strategicf thinking.f If firmlyf believef thatf leadersf shouldf continuef tof
developf byf learningf newf ideas.f Thisf isf thef reasonf whyf If amf pursuingf af master’sf degreef sof If canf
learnf newf ideasf fromf othersf andf helpf developf newf skillsf tof becomef af moref effectivef leader.f
Developingf af teamf canf bef justf asf important.f Af leaderf shouldf knowf howf tof communicatef
effectivelyf tof train,f buildf relationshipsf withf thef team,f andf developf af sincef togethernessf tof helpf
achievef commonf goals.f Myf managerf displaysf thef abovef traitsf allowingf thef teamf tof usef criticalf
thinkingf whenf makingf decisionsf andf trustsf thatf thef teamf willf alwaysf putf thef company’sf interestf
tof heart.f Strategicf thinkingf isf anotherf skillf thatf shouldf bef utilized.f Forf example,f strategicf
thinkingf isf usedf atf myf companyf tof helpf forecastf thef potentialf off newf suitsf comingf throughf thef
doorf inf orderf tof helpf problemf solvef aroundf increasingf thef teamf tof ensuref thef workf isf handledf
properlyf withoutf beingf overworked.
f Improvementsf inf thef recommendedf leadershipf skillsf andf behaviorsf canf helpf increasef
productivity,f morale,f andf customerf satisfaction.f Letf usf bef honestf whenf peoplef aref happyf inf thef
workplace,f itf promotesf positivef results.f Duef tof thef pandemicf moref peoplef aref workingf fromf
home.f Asf anf example,f myf currentf teamf atf workf displaysf af moref positivef attitude,f filef handlingf
mistakesf havef beenf reducedf andf productivityf hasf increased.f Asf af result,f wef weref ablef tof reducef
thef pendingf forf thef teamf andf thusf keepf stressf levelsf downf tof af minimum.f Theref hasf alsof beenf
moref focusf inf thef managersf reachingf outf tof theirf teamsf tof ensuref everyonef isf finef whichf hasf
affectedf moralef inf af goodf way.f Asf af teamf wef reachf outf tof eachf otherf moref thanf everf forf
assistancef iff neededf whichf helpsf promotef af teamf firstf mentality.f Regardingf thef customer,f
leadersf shouldf tryf tof buildf relationshipsf withf thef customersf asf wellf andf communicatef
effectivelyf whichf inf turnf willf makef af customerf feelf likef theyf aref partf off af family.f Thisf willf getf
thef customerf tof wantf tof comef backf duef tof thef experience.
Leadershipf behaviourf isf thef traitsf andf actionsf thatf makef anf individualf effectivef asf af leaderf inf
whichf af personf canf guide,f direct,f andf influencef thef workf off othersf tof meetf specificf goals.f Basedf
onf thef employeef survey,f thef leadershipf behavioursf neededf tof improvef thef workf environmentf aref
creatingf af rewardsf programf forf employees,f addressingf potentialf issuesf beforef theyf becomef
problems,f andf attendingf tof thef needsf off thef employees.
Firstly,f thef surveyf showedf thatf employeesf aref increasinglyf unhappyf aboutf notf beingf rewardedf
orf recognizedf forf theirf contributionf tof thef company'sf goals.f f Creatingf af rewardsf programf byf
publiclyf recognizingf eachf teamf member'sf achievementsf andf milestonesf canf decreasef thef
numberf off unhappyf employees.f Whenf employeesf feelf theirf accomplishmentsf aref appreciated,f
theyf aref moref likelyf tof workf towardsf newf goalsf andf achievements.f Havingf af rewardf programf inf
placef helpsf motivatef employeesf towardsf reachingf individualf andf teamf objectives.f
Secondly,f thef surveyf showedf thatf employee’sf expressf dissonancef withf thef company'sf strategicf
goals.f Addressingf potentialf issuesf beforef theyf becomef problemsf canf bef anf advantage;f byf
closelyf monitoringf yourf staff,f youf willf bef ablef tof noticef areasf thatf havef thef potentialf tof developf
intof af problem.f Iff theref isf af lagf inf employees'f developmentf orf progress,f youf willf recognizef thef
issuef andf takef measuresf beforef itf becomesf af moref significantf problem.
Finally,f thef surveyf alsof showedf thatf enoughf isf notf beingf donef forf employeef development.f Inf
additionf tof monitoringf yourf teamf membersf forf potentialf issues,f leadersf canf attendf tof employees'f
needs.f Supportingf professionalf developmentf andf growthf wouldf allowf employeesf tof developf
theirf skillsf andf capacityf tof bef moref productive.f Thisf canf improvef motivationf andf jobf
satisfaction.
Thef leadershipf skillsf If wouldf recommendf tof developf thef leadershipf behavioursf aref motivation,f
communication,f andf creativity.f Firstly,f motivationf skillsf allowf leadersf tof inspiref theirf workersf
tof gof thef extraf mile;f af largef partf off thef rolef off af goodf leaderf isf tof motivatef andf inspiref otherf
peoplef tof dof thef tasksf well.f Theref aref oftenf severalf waysf tof boostf yourf teamf membersf f byf
buildingf employeef self-esteemf throughf recognitionf andf rewardsf orf givingf employeesf newf
responsibilitiesf tof increasef theirf investmentf inf thef company.f Secondly,f communicationf skillsf
aref onef off thef mostf basicf yetf vitallyf essentialf skillsf off af goodf leader.f Af largef partf off successfulf
communicationf alsof involvesf activef listening.f Itf makesf teamf membersf feelf moref valuedf andf
createsf af muchf moref positivef andf openf workingf environment.f Therefore,f asf af leader,f itf isf
imperativef tof establishf af steadyf flowf off communicationf byf makingf yourselff availablef tof discussf
issuesf andf concernsf withf employees.f Finally,f inf af fast-pacedf andf oftenf challengingf world,f
leadersf mustf bef ablef tof 'thinkf outsidef off thef box'f andf choosef tof makef creativef decisions.f Thisf
includesf learningf tof approachf andf solvef problemsf inf non-traditionalf waysf andf usingf criticalf
thinking,f imagination,f observation,f andf open-mindednessf tof deliverf innovativef solutionsf andf
ideas.
Improvementsf inf leadershipf skillsf andf behaviourf canf improvef employeef qualityf off workf andf
enhancef theirf productivityf andf performance,f whichf improvesf thef organization'sf performance.f
Continuouslyf enhancingf leadershipf skills,f decisions,f delegatingf responsibility,f resolvingf
conflicts,f andf interactingf withf employeesf canf influencef employeef morale,f retention,f
absenteeism,f andf overallf productivity.f Effectivef leadershipf skillsf enablef leadersf tof leadf theirf
employeesf inf thef correctf directionf accordingf tof thef organization'sf visionf andf mission.f
Improvementsf comef withf change,f andf leadershipf canf bef af factorf tof instil,f motivatef andf
encouragef employees,f activelyf communicatingf andf usingf criticalf thinkingf tof makef thef changef
andf pushf themf tof changef continuously.f Asf af result,f itf canf leadf tof increasedf productivityf andf
allowf anf organizationf tof achievef higherf outputf levels.f Leadershipf playsf af rolef inf anf organizationf
tof inspiref andf encouragef thef employeesf tof adjustf tof sustainf andf adaptf tof thef businessf
environmentf andf makef suref thef organizationf willf improvef andf bef innovative.
Thef numberf onef leadershipf behaviourf thatf If wouldf recommendf isf communication.f Basedf onf thef
assessment,f employeesf aren’tf feelingf asf thoughf theyf aref trainedf wellf enoughf tof performf theirf
jobsf wellf orf praisedf enoughf forf whenf theyf dof so.f Inf anf effortf tof inspiref af sharedf visionf withf ourf
employeesf wef mustf firstf setf andf communicatef expectationsf andf acknowledgef theirf progressf
towardf meetingf them.f Wef mustf alsof establishf toolsf andf techniquesf tof ensuref allf managersf aref
communicatingf thef samef messagef tof allf employeesf acrossf thef enterprise.f Thatf isf whyf thef
secondf behaviourf If wouldf recommendf isf progress/performancef evaluation.f Wef canf dof thisf byf
implementingf SOPSf forf jobf trainingf andf onef onf onef evaluations.
Relatingf backf tof thef GROWf model,f If wouldf categorizef ourf plan’sf objectivef asf Encouragingf thef
Heart.f Thisf willf improvef thef organization'sf performancef byf upliftingf employeesf andf increasingf
buy-inf tof thef overallf visionf off thef company.f Employeesf willf knowf howf whatf isf expectedf off
themf iff theyf aref meetingf theirf goalsf andf exactlyf howf anyf recommendedf improvementf canf bef
achieved.f Theyf willf feelf af greaterf sensef off connectionf tof theirf managementf teamf andf thereforef
feelf moref connectedf andf vitalf tof thef mission.
Whenf ourf employeesf feelf thatf thef companyf valuesf themf justf asf muchf orf moref thanf wef valuef ourf
customers,f wef willf knowf thatf wef havef succeededf inf buildingf af communityf thatf isf inspiredf tof
workf asf af teamf towardf af likef goal.
Thef employeef satisfactionf surveyf indicatedf thatf employeesf feelf underappreciatedf byf theirf
supervisorsf asf evidencedf byf thef decliningf scoresf overf thef lastf fourf years.f Scoresf weref lowerf inf
thef "recognitionf andf praise",f "rewardf andf recognition",f andf "jobf satisfaction"f focusf areasf thisf
yearf comparedf tof fourf yearsf ago.f Employeef satisfactionf canf bef improvedf iff employeesf feelf
moref valued,f andf thereforef companyf leadershipf mayf benefitf fromf utilizingf somef off thef
"encouragingf thef heart"f behaviours.f LPIf encouragef thef heartf behavioursf placef anf emphasisf onf
providingf individualsf withf opportunitiesf tof growf andf recognizingf thef successesf thatf individualsf
havef made.f Onef skillf thatf couldf servef companyf leadershipf wellf isf thef abilityf tof acknowledgef
successf publiclyf andf genuinely.f Thisf couldf requiref af paradigmf shiftf iff thef companyf isf notf
currentlyf acknowledgingf successf inf thisf way.f Itf alsof mayf requiref companyf leadersf tof re-
evaluatef whatf constitutesf success.f Winningf largef contractsf isf off coursef successful,f butf leadersf
wouldf benefitf fromf askingf themselvesf whatf individualf successf meansf forf eachf personf inf thef
company,f fromf af seniorf salesf directorf tof af entryf levelf manufacturingf worker.f Basedf offf thef
findingsf fromf thef employeef surveyf theref hasf beenf af consistentf decreasef inf Jobf Satisfactionf andf
Workingf Conditions.f Additionally,f theref hasf beenf veryf lowf scoresf inf thef Recognitionf &f Praisef
andf thef Rewardsf &f Recognitionf categories.f Thef surveyf resultsf showf thatf somef off thef reasonsf
employeesf feelf poorlyf aboutf workingf conditionsf aref duef tof distrustf towardsf leadership,f thatf theyf
aref notf supported,f andf thatf theyf dof notf feelf likef theyf aref ablef tof submitf suggestionsf orf
complaintsf tof theirf leaders.
Forf myf adaptivef leadershipf toolkit,f If thinkf itf wouldf bef importantf tof includef leadershipf
behavioursf suchf asf actingf ethically,f supportingf followers,f andf treatingf followersf asf individuals.f
Itf willf alsof bef criticalf tof workf onf buildingf communicationf skillsf tof helpf employeesf understandf
howf theirf workf impactsf thef organizationf andf tof createf clearf communicationf channelsf tof allowf
employeesf thef freedomf tof providef feedback.f Thisf willf alsof aidf inf showingf ethicalf behaviorf andf
decisionsf asf thef rationalef canf bef clearlyf communicated,f whichf willf alsof helpf inf creatingf trustf
betweenf leadersf andf theirf followers.f Anotherf skillf tof includef inf thef toolkitf isf thef abilityf tof
effectivef trainf employees,f bothf duringf thef on-boardingf processf andf forf thef employee’sf
continuedf development.f Tof accomplishf thef continuedf developmentf plansf effectivelyf leadersf
willf needf tof takef thef timef tof fullyf understandf anf individualf sof thatf theyf canf helpf createf af planf
thatf worksf forf bothf thef employeef andf thef company.
Throughf improvementsf inf thesef skillsf andf behavioursf thef employeesf willf feelf betterf trainedf tof
managef theirf job,f havef betterf communication,f havef moref trust,f andf feelf thatf leadersf supportf andf
treatf themf asf individuals.f Inf myf experiencef whenf teamsf andf organizationsf havef trustf muchf moref
timef andf effortf isf spentf onf beingf productivef comparedf tof environmentsf off lowf trustf wheref af
notablef amountf off energyf isf wastedf onf constantlyf needf tof coverf andf protectf yourself.f Byf havingf
betterf trainingf andf communicationf employeesf mayf bef ablef tof providef suggestionsf tof makef
improvementsf inf theirf areasf off work.f Fromf feelingf supported,f employeesf couldf feelf moref
motivatedf tof engagef inf theirf jobsf andf feelf thatf anyf suggestionsf orf complaintsf willf bef consideredf
seriouslyf byf leadership.f Withf betterf organizationalf communicationf employeesf canf evenf helpf
identifyf waysf thatf theyf canf makef improvementsf thatf onlyf bef off marginalf valuef inf theirf areaf butf
providesf largerf valuef forf thef organization.
Basedf onf thef employeef engagementf survey,f severalf leadershipf behavioursf aref requiredf tof
improvef thef workf environment,f suchf asf respectingf thef dignityf asf wellf asf thef diversityf off thef
workforce,f behavingf inf anf ethicalf manner,f andf showcasingf af commitmentf tof helpf thef
employeesf fulfilf theirf personalf andf otherf responsibilities.f Af leaderf mustf alsof makef suref tof createf
anf inclusivef environmentf wheref everyf singlef employeef isf treatedf asf af separatef individualf
(Inceogluf etf al.,f 2018).f Af leaderf mustf extendf properf supportf tof thef employeesf andf providef themf
withf usefulf informationf sof thatf theirf performancef couldf bef improved.f Af sensef off trustf mustf bef
createdf byf thef leaderf sof thatf thef employeesf wouldf bef ablef tof functionf inf thef workf environmentf
effectivelyf (Inceogluf etf al.,f 2018).
Severalf leadershipf skillsf couldf bef recommendedf inf thef organizationalf leader’sf toolkitf sof thatf hef
identifiedf leadershipf behaviorsf couldf bef developed.f Anf importantf leadershipf skillf isf thef
relationship-buildingf ability.f Itf wouldf helpf tof establishf trustf withf thef employeesf andf createf af
healthyf workingf environment.f Anotherf importantf leadershipf skillf isf integrity.f Thisf skillf wouldf
playf af keyf rolef asf itf wouldf ensuref thatf af leaderf isf ablef tof givef duef respectf tof thef dignityf off thef
stafff members.f Hef mustf havef thef problem-solvingf abilityf sof thatf hef couldf extendf properf supportf
andf assistancef tof thef workforcef atf thef timef off need.f Communicationf isf alsof anf importantf skillf
thatf af leaderf mustf possessf asf itf wouldf helpf himf tof explainf tof thef employeesf theirf exactf goalsf andf
objectivesf inf thef organizationf (Toorf &f Ofori,f 2008).f Researcherf Diranif (2020)f hasf suggestedf
thatf leadersf mustf workf onf theirf skillsf andf competenciesf sof thatf humanf resourcef developmentf
couldf bef fosteredf andf af healthyf environmentf couldf bef createdf withinf thef organizationf (Diranif etf
al.,f 2020).
Thef improvementsf inf thef recommendedf leadershipf skills,f asf wellf asf behavior,f couldf havef af
positivef influencef onf thef overallf organizationalf performance.f Thef elementsf suchf asf
communication,f problem-solving,f integrity,f respect,f andf ethicalf behaviorf couldf strengthenf thef
workf settingf andf actf asf af majorf motivatingf factorf forf thef employees.f Byf usingf hisf skillsf andf
demonstratingf hisf leadershipf behavior,f hef wouldf bef ablef tof providef af sensef off directionf tof thef
employeesf andf influencef theirf performancef (Rohanaf &f Abdullah,f 2017).f Byf creatingf anf
inclusivef workf environment,f diversef ideasf couldf bef encouraged,f andf thef organizationf wouldf bef
ablef tof functionf andf operatef inf anf innovativef way.f Hisf slidf commitmentf couldf furtherf motivatef
thef employeesf tof deliverf betterf performancef atf thef individualf levelf andf contributef tof thef overallf
teamf orf organizationalf performancef (Rohanaf &f Abdullah,f 2017).
Whatf leadershipf behavioursf aref neededf tof improvef thef workf environment,f determinedf viaf yourf
assessmentf off thef employeef engagementf survey?
Thef leadershipf behavioursf thatf needf tof bef workedf onf aref focusingf onf thef team’sf needs,f
encouragingf thef team,f recognizingf thef team’sf accomplishments,f andf makingf effectivef
decisionsf forf thef company.f Itf isf clearf fromf thef employeef satisfactionf surveyf thatf thef leadershipf
behavioursf havef notf beenf focusedf onf inf recentf years.f Fromf thef survey,f onlyf 60%f off thef
employeesf believef thatf thef companyf caresf aboutf them,f whichf isf farf toof lowf forf af company.f Thef
companyf showingf appreciationf forf thef workf theirf employeesf dof isf lowf asf well,f whichf isf
connectedf tof recognizingf thef team’sf accomplishmentsf andf encouragingf thef team.f Thef finalf
behaviourf thatf needsf tof bef workedf on,f makingf effectivef decisions,f comesf fromf thef factf thatf
manyf off thef employeesf dof notf trustf theirf supervisorf norf dof theyf believef thatf leadershipf makesf
ethicalf andf justf decisionsf forf thef company.
Whatf leadershipf skillsf wouldf youf recommendf includingf inf yourf organizationalf leader’sf toolkitf
tof developf thef identifiedf behaviours?
Basedf onf myf assessmentf off thef employeef engagementf survey,f theref aref severalf leadershipf skillsf
thatf needf tof bef improvedf upon:f trustworthiness,f empathy,f andf supportiveness.f Itf wasf revealedf inf
thef employeef satisfactionf surveyf thatf manyf off thef employeesf dof notf trustf theirf supervisorf (71%f
dof notf trustf theirf supervisor)f norf dof theyf believef thatf theirf leadershipf actsf inf justf andf ethicalf
waysf (65%f believef thatf theirf leadershipf isf notf currentlyf makingf decisionsf thatf aref ethicalf andf
just).f Bothf responsesf showf thatf thef leadershipf needsf tof workf onf theirf trustworthiness.f Whilef
overf halff off thef companyf stillf believesf thatf theyf caref aboutf theirf employees,f thef numberf isf stillf
toof low,f provingf thatf thef leadersf needf tof workf onf theirf empathyf andf supportiveness.f Aboutf 60%f
off thef employeesf believef thatf thef companyf doesf notf appreciatef thef workf thatf thef employeesf dof
daily.
Howf willf improvementsf inf thef recommendedf leadershipf skillsf andf behavioursf improvef
organizationalf performance?
Improvementsf inf thef recommendedf leadershipf skillsf andf behavioursf wouldf greatlyf helpf thef
company’sf organizationalf performance.f Trustf makesf orf breaksf af company;f iff employeesf dof notf
trustf theirf supervisors,f thef companyf couldf bef disbanded.f Thef decisionsf madef byf leadershipf
determinef iff thef employeesf willf trustf theirf supervisors.f Byf notf makingf ethicalf andf justf decisions,f
employeesf aref goingf tof trustf thef leadershipf lessf andf lessf tof makef thef correctf decisionf forf thef
company.f Likewise,f whenf af companyf doesf notf appreciatef norf caref aboutf theirf employees,f theyf
couldf slowlyf losef thesef employeesf tof otherf companiesf thatf dof caref andf appreciatef them.f Byf
workingf onf allf thesef leadershipf skillsf andf behaviours,f thef companyf willf retainf moref employeesf
thatf aref satisfiedf withf theirf jobf asf wellf asf employeesf thatf enjoyf workingf forf thef company.f Thisf
satisfactionf willf helpf thef companyf inf thef long-runf asf thef employeesf willf wantf tof continuef
workingf there
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