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IT-520-Q1484 Technical Communication
Module 1 Assignment
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Introduction
Miscommunication is a common most aspect in the world of the corporation. It
can occur in any stage of the business leading to downfall (Jackson and van den Hooff
2012). When two people fall in the traps of miscommunication, the desires and critical
aspects of information remains unshared. Furthermore, it is observed that the factor of
communication can be seen as action. Therefore, the miscommunication is certainly the
failure in action that generates more issues between two people (Kelly 2014).
However, when it comes to the corporation, the communication gap can cause a
higher grade of failure (MILLS 2012). The two parties can have a misperception about
certain information that can lead the organization toward a downfall. The organization
International Gadgets has had faced multiple challenges after which they had achieved $4
billion in revenue. However, the miscommunication aspect that has occurred in the firm
led toward profitability loss in many ways. In one case, the organization fell short of
supplies whereas, in other, the company faced the direct loss of money. Several factors
can cause such instances, leading to the ultimate disaster in the firm.
At present, the firm is facing problems related to communication that needs
immediate attention. Such issues occur due to information overload, message complexity,
and message competition, and differing status, lack of trust, inadequate communication
structures, and physical distractions. At present, it seems that the organization is facing
the problems related to the inappropriate or even delayed transfer of information.
Ways to solve the miscommunication gap
To address the ultimate problem of miscommunication, a new team is hired that
would see through the entire communication system of the firm. This team would ensure
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that the communication between the suppliers and the operation managers are carefully
done without any delays or errors. This would ensure that the organization achieves
success in the path of gadgets.
The primary work of the organization would be to ensure that the correct
information in transferred from one source to another. To do this, the team members
would be engaged in monitoring the two sides that would transfer the information. If
they have achieved the success in transferring the information correctly, the team
members would report it is a positive way toward growth. However, in case if the
information is inappropriately transferred, the team members would correct it as soon as
possible. In this case, the actions would be taken sooner as compared to the previous
happenings.
Furthermore, the team members would also ensure that the communication
methods are working appropriately. They would be handling the emails, telephones, and
all other communication techniques that are available in the firm. By doing this, the
organization can ensure that the members have been sharing the messages without any
delay or error (Todd 2013).
The team members would also clarify the information and make it quite easy.
The complexity is another reason behind the miscommunication between the
professionals. The reports and analyses performed might be one of the striking reasons
behind miscommunication that happened in the firm. To have a reduction in such
aspects, the team will be enabling easier access to information from the available reports
and analyses so that the right information is transferred without any delay.
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The team members would also ensure that the communication structure is
maintained without any distractions or errors. By utilization of the right methodology for
communication without having delayed transfer of information, the firm can achieve more
significant benefit (INTARASOD 2010).
Conclusion
It was observed that International Gadgets has been facing problems related to
communication gap at the highest level. The reason behind it can be a mixture of lack
of appropriate communication technique and the delayed or error-ful transfer of
information. To enable the proper method of communication, a team of people will be
selected that would especially ensure that the connection is being carried out effortlessly.
Furthermore, the techniques such as monitoring would be carried out to ensure that the
critical messages are transferred rightly without any particular error or delay. After that,
the team members would ensure that the organizational reports and analyses are
performed and easily transferred to the employees and other internal stakeholders.
Furthermore, the team members would ensure that the organization can utilize the right
medium to transfer the information. The team members would ensure that the
communication is done effectively so that the organization can attain benefit.
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Reference
INTARASOD, T., (2010). The Communication Factors Causing Miscommunication
Between Foreign Supervisors And Thai Subordinates In A Multicultural
Organization: A Case Study Approach (Doctoral Dissertation, National Institute Of
Development Administration).
Jackson, T. W., & van den Hooff, B. (2012). Understanding the factors that effect
information overload and miscommunication within the workplace. Journal of
Emerging Trends in Computing and Information Sciences, 3(8), 1240-1252.
Kelly, K. (2014, October). Coding miscommunication: A method for capturing the
vagaries of language. In Professional Communication Conference (IPCC), 2014
IEEE International (pp. 1-5). IEEE.
MILLS, G. J. (2012). The evolution of miscommunication. In The Evolution Of
Language (pp. 502-503).
Todd, N. P. (2013). Miscommunication in cross-cultural technology teams. Gonzaga
University.
