Southern New Hampshire University
IT -200 fundamentals of information technology
Questions and answers for milestone 8
1
When she manages a software development project, Candace uses a program called , because
it supports a number of programming languages including C, C++, C#, and Visual Basic.
Primavera
Microsoft Project
Visual Studio
Zoho Projects
RATIONALE
When she manages software development projects, Candace uses Visual Studio, because it supports a large number
of programming languages including C, C++, C#, and Visual Basic. Microsoft Project, Zoho Project, and Primavera
are project management tools, not integrated development environments.
CONCEPT
Software Development Life Cycle
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2
Which individual is performing a network development and maintenance role?
Gretchen trains employees on the leading computer software as it
becomes available.
Chelsea evaluates her company’s IT resources and makes
recommendations for sustainability improvements.
Siglinde provides technical support to employees who use the
organization’s 3D printers.
David studies new Internet protocols so his company can stay up
to date with the most effective protocols for their clients.
RATIONALE
David is focusing his efforts on network development and maintenance, because he is developing expertise on
new Internet protocols for his company.
Gretchen is in an information technology support role, since she trains employees on new software. Chelsea's role
is planning, which involves the assessment of IT resources and assets, and possibly the identification of
opportunities to develop, improve, and enhance the resources. Siglinde's role is infrastructure and equipment
management, because she supports employees who use advanced equipment, including 3D printers.
CONCEPT
Information Technology in the Workplace
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3
Which of the following is a best practice for maintaining a safe and healthy workstation?
Placing the monitor screen seven inches from the face
Reaching to the left to access the keyboard
Adjusting the chair so that the user can stretch his or her
legs straight out
Adjusting the back of the chair so that a person's lower back
is supported and perpendicular to the floor
RATIONALE
Adjusting the back of the chair so that a person's back is supported and perpendicular to the floor is one of the
recommended best practices to maintain a safe and healthy workstation.
CONCEPT
Workstation Safety
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4
Tom surveys the users of a new software product. One of the survey questions asks users to rate their
preferences on a Likert scale.
Tom addresses the dimension of usability known as .
satisfaction
efficiency
learnability
visibility
RATIONALE
Tom is addressing the satisfaction dimension of usability. A variety of formal and informal techniques are used to
evaluate software user interfaces and user satisfaction, including the Likert Scale.
CONCEPT
Usability
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5
Alex takes his company's communication requirements and then designs a communications system to meet
those needs.
Alex is employed as a .
Computer Operator
Network Engineer
Security Engineer
Database Administrator
RATIONALE
Alex is employed as a Network Engineer. His main responsibilities include understanding the networking
requirements of his organization and then designing a system to meet those needs, using the networking hardware
and software available.
CONCEPT
The Computing Profession
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6
Which technology enables information to be synced, shared, and accessed at any time by a device
connected to the Internet?
Autonomous technology
Cloud computing
Social media
Artificial intelligence
RATIONALE
Cloud computing enables the access and use of services, files, and information at any time, by any
internet-connected device. Cloud computing services include Google Docs and Dropbox.
CONCEPT
Advancements in Computer Science
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7
Kim is quickly building a working model of a new software. As she does so, she collects feedback from users,
and uses it to update the model.
Which software development methodology is Kim using?
Prototyping
Lean
V-Model
RAD
RATIONALE
Kim uses a Rapid Application Development approach to quickly build a working model of new software, get
feedback on the model from users, and use it to update the model.
CONCEPT
Software Development Methodologies
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8
Zehra works with a software development team. One of his tasks is to define the overall structure of an
application and divide it into components to be developed.
What is Zehra's role on the software development team?
Software Analyst
Software Designer
Programmer
Project Manager
RATIONALE
Zehra's role on the software development team is Software Designer. Software Designers use scientific and
mathematical principles to develop applications for multiple purposes (e.g., games, operating systems, and
applications). They determine what a program should do, based on user needs, then create and test it to
ensure its functionality.
CONCEPT
The Software Development Team
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9
IT specialists are expected to use a set of technical and people skills to perform the tasks associated with
their job.
Select the IT specialist who demonstrates a hard skill.
Cassidy holds meetings with company executives to determine
how to meet their technology needs while staying within budget.
Andrew meets with his contractors regularly to make sure that
their software development projects remain on schedule.
Using her knowledge of programming languages, Renee creates
new software for her organization.
Katelyn provides a creative solution that satisfies everyone
involved, so work on the new software can continue.
RATIONALE
Renee's competency in writing code and developing software is a hard skill. The people cited in other answer
choices use soft skills including communication, negotiation, problem-solving, project management, and
collaboration.
CONCEPT
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10
Which of the following tasks is best suited to a manual process?
Linda wants to ensure her new tests meet the business
requirements, and has ample time in which to run
them.
Parveen has a large budget, and he needs to accomplish
other tasks while tests run.
Ranji’s tests must occur quickly and accurately in order to move
on with the next phase of development.
Devin's tests must be run on a consistent schedule to
regularly validate her application.
RATIONALE
Automation is an appropriate option for a process that is scheduled to start at a specific time, or at recurrent
times. Automation is also recommended to ensure accurate and reliable test results. It can collect, organize, and
manage data related to the test process. However, a manual approach should be considered for quality assurance
verification when only a few tests are necessary, and time is not a factor.
CONCEPT
The Impacts of Automation
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11
A large part of Kelly's job with a software development company is to monitor the servers to ensure that they
are not overloaded by the computers that are connected to them.
Kelly holds the position of in the organization.
Infrastructure Manager
Network Administrator
Database Administrator
Support Analyst
RATIONALE
Kelly is a Network Administrator. She is responsible for the following tasks: installing network and computer
systems; maintaining, repairing, and upgrading network and computer systems; diagnosing and fixing problems
(and potential problems) with the network and its hardware, software, and systems.
CONCEPT
IT Specialists and their Roles
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12
Smartphones and tablets currently outsell laptop and desktop computers.
This statement describes the trend known as .
personalization
automation
visualization
mobilization
RATIONALE
Mobile technology, including mobile devices (smartphones), mobile apps, and mobile operating systems (Android,
iOS), has created a trend towards mobilization. The next generation of smartphones will be context-aware, and
will make use of the growing availability of embedded physical sensors, and data-exchange capabilities.
CONCEPT
Advancements in Computer Science
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13
Josephine recently bought an item online. The next time she visited the seller's website, a list of items
related to her recent purchase were conspicuously displayed.
Josephine is experiencing an example of automation known as .
importing/exporting data
online software application
advertising and marketing
automated billing
RATIONALE
Josephine is experiencing advertising and marketing. Most websites use historical data about user behavior to offer
products that fit the user's preferences and needs.
CONCEPT
Process Automation and Computers
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14
Michiko works for a credit union. When a new employee is hired, the manager contacts Michiko to add a new
user to the network and to set appropriate permissions for that user.
What is Michiko's role in her organization?
Network Engineer
Database Administrator
Systems Administrator
Programming Language Specialist
RATIONALE
Michiko is a Systems Administrator. The duties of a Systems Administrator vary from one organization to another.
Sometimes referred to "sysadmins," Systems Administrators usually install, support, and maintain servers and other
computer systems, and plan for and respond to service outages and other problems.
CONCEPT
Computer Scientists and their Roles
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15
Tyler works with a software development team at a large healthcare organization. His job is to identify the
aspects of the software that must be tested, develop appropriate tests, run those tests, and evaluate the
results.
What is Tyler's role in the organization?
Quality Assurance
Software Project Manager
Analyst
Software Developer
RATIONALE
