Running Head: HEALTH CARE
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1-2 Journal: Leadership
HRM630
SNHU
HEALTH CARE
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The Health Care Criteria for Performance Excellence focuses on seven different
criteria, which include leadership, strategic planning, customer focus, workforce focus,
operation focus, results, and measurement, analysis, and knowledge management. However,
for the purpose of this paper, I will review only the leadership component. As a leader in the
healthcare industry, the reading has proved to be very beneficial for me. It has provided me
with valuable insights into how important is leadership in order to sustain and ensure the
growth of the organization. The reading has guided me to become a better leader in the future.
I work as a Director of Health and Family Welfare. In this role, I have come across a
number of challenges. I am working on improving my leadership skills and looking for
opportunities to update my knowledge. I understand that as a leader, I have the responsibility
to communicate with my team members effectively and take the initiatives to help the
organization get closer to its core business goals.
The leadership component in the ‘Health Care Criteria for Performance Excellence’
made me contemplate on my personal experiences. In order to create a sustainable
organization, it is important to develop as well as enhance leadership skills (Baldrige
Performance Excellence Program, 2011). I continuously strive to enhance my leadership
skills. For this, I keep learning new things every day. I grasp every opportunity of learning that
can help improve my leadership skills. I try my best to empower my team members by
delegating certain tasks according to their capabilities and potentials. I have also become a
good listener. I carefully listen to all the ideas, feedback, and suggestions provided by my team
members and others in the organizations and try building on them. I look for ways in order to
inspire others and motivate them at work.
In terms of communication, I effectively engage in two-way communication with my
team members. We have leadership meetings on a daily basis. During these meetings, the
Directors and all the employees of the organization meet at a given time of the day and discuss
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the different problems, plans, and course of actions to be taken. Such meetings prove to be
valuable in overcoming the potential roadblocks. All the important points are discussed, and
different solutions to potential issues are identified. It ensures that everyone in the
organization is well-informed about the important matters, thereby enabling better decision
making. Moreover, the daily meetings promote effective communication and strengthen
leadership.
In the entire reading, the term that captivated my attention the most is the “Leadership
System” (Baldrige Performance Excellence Program, 2011). The term can be defined as the
manner in which leadership is exercised, both formally as well as informally, throughout the
organization. It includes all the vital components such as two-way communication, decision
making mechanism, development of managers and leaders, performance expectations, and
more. Becoming familiar with all the aspects of the leadership system will enable me to
become a better leader in the future. The reading has provided me with optimum value. I am
personally looking forward to the course in order to enhance and develop my leadership skills.
References
Baldrige Performance Excellence Program. (2011). 2011–2012 Health Care Criteria for
Performance Excellence.
