Running Head: HEALTH CARE
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1-2 Journal: Leadership
HRM630
SNHU
HEALTH CARE
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The Health Care Criteria for Performance Excellence focuses on seven different
criteria, which include leadership, strategic planning, customer focus, workforce focus,
operation focus, results, and measurement, analysis, and knowledge management. However,
for the purpose of this paper, I will review only the leadership component. As a leader in the
healthcare industry, the reading has proved to be very beneficial for me. It has provided me with
valuable insights into how important is leadership in order to sustain and ensure the growth of
the organization. The reading has guided me to become a better leader in the future.
I work as a Director of Health and Family Welfare. In this role, I have come across a
number of challenges. I am working on improving my leadership skills and looking for
opportunities to update my knowledge. I understand that as a leader, I have the responsibility to
communicate with my team members effectively and take the initiatives to help the
organization get closer to its core business goals.
The leadership component in the ‘Health Care Criteria for Performance Excellence’
made me contemplate on my personal experiences. In order to create a sustainable organization,
it is important to develop as well as enhance leadership skills (Baldrige Performance Excellence
Program, 2011). f I continuously strive to enhance my leadership skills. For this, I keep learning
new things every day. I grasp every opportunity of learning that can help improve my leadership
skills. I try my best to empower my team members by delegating certain tasks according to their
capabilities and potentials. I have also become a good listener. I carefully listen to all the ideas,
feedback, and suggestions provided by my team members and others in the organizations and
try building on them. I look for ways in order to inspire others and motivate them at work.
In terms of communication, I effectively engage in two-way communication with my
team members. We have leadership meetings on a daily basis. During these meetings, the
Directors and all the employees of the organization meet at a given time of the day and discuss
the different problems, plans, and course of actions to be taken. Such meetings prove to be
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valuable in overcoming the potential roadblocks. All the important points are discussed, and
different solutions to potential issues are identified. It ensures that everyone in the organization
is well-informed about the important matters, thereby enabling better decision making.
Moreover, the daily meetings promote effective communication and strengthen leadership.
In the entire reading, the term that captivated my attention the most is the “Leadership System”
(Baldrige Performance Excellence Program, 2011). The term can be defined as the manner in
which leadership is exercised, both formally as well as informally, throughout the organization.
It includes all the vital components such as two-way communication, decision making
mechanism, development of managers and leaders, performance expectations, and more.
Becoming familiar with all the aspects of the leadership system will enable me to become a
better leader in the future. The reading has provided me with optimum value. I am personally
looking forward to the course in order to enhance and develop my leadership skills.
References
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Baldrige Performance Excellence Program. (2011). 2011–2012 Health Care Criteria for
Performance Excellence.
