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5-1 Final Project Milestone Two: Process Improvement Plan
Southern New Hampshire University
HIM-440: Management of Health Information Services
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Process Improvement Plan Phase
It is essential for the Health Information Management (HIM) department of a health
care entity have a clear vision and purpose that optimally meet information to so it can its
management needs. A well-structured and coordinated HIM system can help generating in
information that n aid the decision-making process (Henderson, 2017). In the context ca in
of the Gateway Healthcare Systems, a process improvement plan has been devised by
taking into consideration elements like the performance measurement benchmarks,
employment laws, feedback process, leadership standards, stakeholders, new policies and
procedures, training for cultural diversity and compliance aspects.
Performance Measurement
For addressing the productivity of the staff members, a number of performance-
measurement benchmarks be introduced the health care facility. present, St. can in At
Catherine coding productivity standard low.’s is It is evident from the fact that a coder can
work on only two inpatient charts and 10 outpatient charts hour. Revision of the in an
existing coding standards required. Current performance is reflective of ICD-9. However, is
it must be replaced with ICD-10 so that the quality of data can be upgraded and the
