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Score for this quiz:100out of 100
Submitted Mar 8 at 7:42pm
This attempt took 51 minutes.
Question 1
2/ 2pts
The invention of the steam engine in 1781 by James Watt paved the way for
the Industrial Revolution. Beginning in the early 1800s, inventors began
finding ways to apply the steam engine to carriages, creating the first gas-
powered automobiles. This application of the steam engine constituted what
type of innovation?
Incremental
Disruptive
Dialectic
Systems
Question 2
2/ 2pts
The behavioral approach to decision making attempts to _____ rather than
_____.
evaluate solutions; generate solutions
prescribe how decisions should be made; describe how decisions are made
describe how decisions are made; prescribe how decisions should be made
generate solutions; evaluate solutions
Question 3
2/ 2pts
A collection of verbal and symbolic assertions that specify how and why
variables are related, and the conditions under which they should and should
not relate, is called a:
statistic
theory.
fact.
data set.
Question 4
2/ 2pts
Paul, a manager at a car dealership, writes a performance improvement plan
for an employee who is consistently struggling to make sales. Which of the
four managerial functions is Paul primarily exercising?
Organizing
Leading
Planning
Controlling
Question 5
2/ 2pts
David is a brilliant computer programmer, but he's incredibly awkward when
dealing with people. His managers know that the best way to foster David's
success is to hand him challenging programming assignments and let him
stay at his computer and away from other human beings as much as
possible. David's learning style is probably that of a(n):
diverger.
assimilator.
accommodator.
converger.
Question 6
2/ 2pts
Conflicts of interest over _____ issues relate to time, money, and physical
resources.
significant
substantive
psychological
procedural
Question 7
2/ 2pts
Lucille gets a job as a used car salesperson. She's extremely eager to do the
job well and gets lots of support from her boss and colleagues.
Unfortunately, her eagerness works against her. Customers find her
enthusiasm off-putting and suspicious, and Lucille can't close any sales.
Lucille's poor performance can be attributed to which variable in the job
performance equation P = M × A × E?
P
A
E
M
Question 8
2/ 2pts
Which of the following poles in the Myers-Briggs framework is most closely
associated with the desire to stay open to new information and options?
Perceiving (P)
Intuition (N)
Thinking (T)
Sensing (S)
Question 9
2/ 2pts
No longer laughing at a coworker's inappropriate jokes so that he will stop
telling them is an example of what?
Positive reinforcement
Punishment
Extinction
Negative reinforcement
Question 10
2/ 2pts
Tammy, a graphic designer for an elite studio, loves her job, wants to stay
there for a long time, and speaks about her company in the first person ("We
make great designs"). Tammy has a high level of:
productivity
commitment
citizenship
performance
Question 11
2/ 2pts
According to prospect theory, people are more concerned about _____ than
about _____.
seeking gains; avoiding losses
seeking gains; maximizing expected value
maximizing expected value; seeking gains
avoiding losses; seeking gains
Question 12
2/ 2pts
According to Locke's goal-setting theory of motivation, what is the final stage
of employee motivation?
Satisfaction
Performance
Intrinsic rewards
Extrinsic rewards
Question 13
2/ 2pts
Tim: "Changing an organization's culture is like losing weight: It's difficult
and it can be done, but the effect is usually temporary. Most organizations
who dramatically alter their corporate culture eventually revert to the culture
they began with, just as most people who lose weight eventually gain it
back."
Correct.
Incorrect, because changing an organization's culture, unlike losing weight,
can't be done.
Incorrect, because changing an organization's culture, unlike gaining back
lost weight, is very difficult.
Incorrect, because changing an organization's culture, unlike losing weight,
is not that difficult.
Question 14
2/ 2pts
What are the two types of diversity that are important for organizational
behavior?
Deep level diversity and surface level diversity
Inclusive level diversity and surface level diversity
Deep level diversity and inclusive level diversity
Surface level diversity and broad level diversity
Question 15
2/ 2pts
Ethics refers to which of the following?
The collection of unwritten expectations among an organization and its
employees
Which behaviors in a given situation produce the greatest benefit for the
greatest good
How people ought to act in different situations
Which behaviors are and are not permissible by law
Question 16
2/ 2pts
Making a(n) _____ rather than _____ decision is called satisficing.
rational, intuitive
satisfactory, optimal
incorrect, correct
intuitive, rational
Question 17
2/ 2pts
_____ diversity, or diversity in location and culture, has a _____ impact on
team performance.
Demographic; positive
Demographic; negative
Informational; positive
Informational; negative
Question 18
2/ 2pts
_____ attempts to explain how people select, interpret, and change various
situations.
The human relations movement
Systems theory
Interactionalism
Scientific management
Question 19
2/ 2pts
Tannenbaum and Schmidt's proposed continuum of leadership behavior has
what relationship to the Michigan or Ohio State leadership studies?
Tannenbaum and Schmidt's continuum uses the leadership behaviors
identified in the Ohio State studies as its extremes and inserts three
intermediary levels of leadership.
Tannenbaum and Schmidt's continuum uses the leadership behaviors
identified in the Michigan studies as its extremes and inserts three
intermediary levels of leadership.
Tannenbaum and Schmidt's continuum uses the leadership behaviors
identified in the Michigan studies as its extremes and inserts five
intermediary levels of leadership.
Tannenbaum and Schmidt's continuum uses the leadership behaviors
identified in the Ohio State studies as its extremes and inserts five
intermediary levels of leadership.
Question 20
2/ 2pts
Skill at organizational politics is correlated with _____ stress and _____
performance.
more; worse
more; better
less; better
less; worse
Question 21
2/ 2pts
Celina, a software developer, used to write programs according to very
specific instructions from her manager. Now that her manager trusts her
more, Celina is given only high-level specifications and has freedom to
design as well as write new software. Celina's job underwent _____.
horizontal loading
job enlargement
job rotation
vertical loading
Question 22
2/ 2pts
Lenore, CEO of Muffin Tops Inc., would like for her executives to get feedback
on their interpersonal abilities and management styles, not just on their
ability to meet performance objectives. Which appraisal system should
Lenore implement?
The balanced scorecard
Paired comparisons
360-degree feedback
Traditional performance appraisal
Question 23
2/ 2pts
Arthur, a top manager at an accounting firm, politely asks his subordinate
Andie to shred some incriminating documents. Andie, who typically follows
her boss's orders, does so. Later, she wishes that she hadn't. Was Arthur's
request to Andie an abuse of power?
Yes, because Andie regretted it later.
No. Although his request was unethical, it was not abusive.
No, because he couldn't have predicted that Andie would regret it later.
No, because he asked politely.
Question 24
2/ 2pts
Evaluate the following statement: It is possible for a manager's actions to be
ethical yet to go against generally accepted social norms.
The statement is accurate, but it is not possible for an unethical action to
conform to generally accepted social norms.
The statement is inaccurate because social norms define what is and is not
ethical.
The statement is accurate.
The statement is inaccurate because social norms are derived from objective
ethics.
Question 25
2/ 2pts
In organizations, most situations and outcomes are contingent; that is, the
precise relationship between any two variables is likely to be situational. In
this context,situationalmeans that the relationship:
is dependent on other variables.
cannot be understood without employing prohibitively complex
mathematical models.
is subjective and different managers will interpret it differently.
fluctuates randomly over time.
Question 26
2/ 2pts
Evaluate the following statement: According to Graen and Dansereau, the in-
group of a leader is a small group of trusted subordinates who are given
more autonomy and responsibility than others.
The statement is inaccurate because what it describes is an out-group, not
an in-group.
The statement is inaccurate because what it describes is an out-group, not
an in-group, and because the concept was proposed by Hersey and
Blanchard, not by Graen and Dansereau.
The statement is inaccurate because the concept of an in-group was
proposed by Hersey and Blanchard, not by Graen and Dansereau.
The statement is accurate.
Question 27
2/ 2pts
The collaboratingstyle of conflict management reflects a _____ concern for
your own interests and a _____ concern for the interests of the other party.
high, high
low, low
high, low
low, high
Question 28
2/ 2pts
Esteban runs a gas station. He knows that when he's put candy and ramen
noodles on sale in the past, profits have gone up. Following a quarter of poor
profits, Esteban decides to put candy and ramen noodles on sale. Esteban's
decision is most precisely an example of:
suboptimizing.
satisficing.
rules of thumb.
bounded rationality.
Question 29
2/ 2pts
_____ universal emotions are expressed in the face in exactly the same way
regardless of race, culture, ethnicity, age, gender, or religion.
Five
Seven
Nine
Three
Question 30
2/ 2pts
The marketing department of a video game company is in constant conflict
with the programming department. The marketers want every game to have
a lot of bells and whistles that can be promoted in the press, while the
programmers want the games to be as streamlined as possible so that there
are fewer bugs and the games can launch on time. This is an example of
_____ conflict.
horizontal structural
vertical structural
information
resource
Question 31
2/ 2pts
According to Towler and Dipboye, which learning style would be most
receptive to an explanatory PowerPoint presentation?
Experiential
Observational
Structure
Discovery
Question 32
2/ 2pts
According to Hackman and Oldham, the degree to which the job gives the
worker freedom, discretion, and independence in scheduling the work and
determining how to do the work is called _____
task feedback
task identity
task significance
autonomy
Question 33
2/ 2pts
For multinational organizations, the _____ structure is most appropriate when
the benefits of global integration are large and local differences are small.
global area division
global product division
regional headquarters
global transnational division
Question 34
2/ 2pts
Moira, the hated manager of a fast food restaurant, resolves to turn things
around. She calls a meeting of her staff, consults with them on how they'd
like things to be different, and crafts new policies and procedures to improve
her employees' happiness and performance. Subsequently, she observes
that her employees continue to fall into old patterns of behavior, such as
cowering whenever Moira walks by. As Moira continually communicates with
her employees about the changes, assuring them that things really are
different now, she enters which stage of Lewin's process model?
Change
Freezing
Unfreezing
Refreezing
Question 35
2/ 2pts
While Alderfer proposed that _____ need may motivate a person at one time,
Maslow argued that _____ need may motivate a person at one time.
more than one, only one
only one, more than one
more than one, more than one
only one, only one
Question 36
2/ 2pts
Scott and Katie are both teachers at an elementary school. When disciplining
students, Scott focuses on making sure that his decisions are consistent over
time and based on principles such as fairness. Katie, by contrast, bases her
decisions on the people involved and the unique circumstances of each
situation. According to the Myers-Briggs framework, how would Scott and
Katie be classified?
Scott is Perceiving (P) while Katie is Judging (J).
Scott is Feeling (F) while Katie is Thinking (T).
Scott is Thinking (T) while Katie is Feeling (F).
Scott is Judging (J) while Katie is Perceiving (P).
Question 37
2/ 2pts
Effective project teams tend to have _____ levels of relationship conflict that
_____ toward the end of the project.
high, decrease
high, increase
low, increase
low, decrease
Question 38
2/ 2pts
Which of the following is a true statement regarding suboptimizing and
satisficing?
The best outcome is possible with both satisficing and suboptimizing.
Satisficing guarantees a less than best outcome whereas suboptimizing does
not.
Suboptimizing guarantees a less than best outcome whereas satisficing does
not.
Satisficing and suboptimizing both guarantee a less than best outcome.
Question 39
2/ 2pts
In characterizing managerial work, most educators and other experts find it
useful to conceptualize the activities performed by managers as reflecting
one or more of _____ basic functions.
One
Two
Three
Four
Question 40
2/ 2pts
How many sources of organizational resistance have been identified by
Daniel Katz and Robert Kahn?
3
5
6
4
Question 41
2/ 2pts
Accurate planning, financing, budgeting, and staffing all depend on a
reasonably predictable future. The subunits most capable of coping with
_____ tend to have greater power.
substitutability
resource scarcity
uncertainty
centrality
Question 42
2/ 2pts
When first founding Billy's Sub Shop, Billy analyzed the repair market in her
area, determined what his company's overarching goals should be, and
outlined tactics and strategies for achieving those goals. While performing
these activities, Billy was engaged in which core managerial function?
Planning
Organizing
Leading
Controlling
Question 43
2/ 2pts
Evaluate the following exchange between Karen and Mahmoud:
Karen: "Why do you have an organizational behavior flashcard for 'self-
efficacy' and another for 'self-esteem'? Aren't they the same?"
Mahmoud: "No, those are distinct terms."
Karen: "But don't they both essentially boil down to believing in yourself?"
Mahmoud is right that the terms are distinct in the study of organizational
behavior, but Karen is right that they are interchangeable.
Karen is right because self-efficacy is necessary for self-esteem and vice
versa.
Karen and Mahmoud are both wrong because the words are interchangeable
but do not mean what Karen thinks they mean.
Mahmoud is right because it's possible to generally like oneself without
necessarily believing oneself to be capable of a given task.
Question 44
2/ 2pts
Evaluate this statement: A manager who wants to increase efficiency might
implement job rotation, a proven method of improving worker specialization.
The statement is accurate because job rotation improves worker
specialization in one task.
The statement is inaccurate because job rotation decreases job
specialization.
The statement is accurate because job rotation improves worker
specialization in multiple tasks.
The statement is inaccurate because job rotation has no effect on job
specialization.
Question 45
2/ 2pts
What term refers to the degree to which a job entails the creation of a
tangible, identifiable piece of work?
What term refers to the degree to which a job entails the creation of a
tangible, identifiable piece of work?
Task identity
Task significance
Autonomy
Question 46
2/ 2pts
According to researchers, which is the least common sensory modality
among American students?
Auditory
Tactile
Kinesthetic
Visual
Question 47
2/ 2pts
According to the Ohio State studies, a leader who clearly defines the leader-
subordinate roles so that subordinates know what is expected of them
exhibits _____ leader behavior.
initiating-structure
consideration
employee-centered
job-centered
Question 48
2/ 2pts
Communication in _____ cultures is typically indirect, and a listener _____.
non-Western; does not need to know much about the context or the speaker
to interpret it
non-Western; has to infer preferences and priorities from changes, or the
lack of them, in the other person's counterproposal.
Western; does not need to know much about the context or the speaker to
interpret it
Western; has to infer preferences and priorities from changes, or the lack of
them, in the other person's counterproposal.
Question 49
2/ 2pts
An ___________ locus of control is related to passivity and learned
helplessness, while an __________ locus of control has been positively related
to confidence in one's ability to successfully perform tasks.
out-group, in-group
external, internal
internal, external
in-group, out-group
Question 50
2/ 2pts
Demographically diverse groups tend to have _____ cohesiveness and _____
conflict than homogenous ones.
less, less
more, more
less, more
more, less
Quiz Score:100out of 100
