LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Style Matters: Inventory Assignment
Submitted to Dr. Homer Anthony
In partial fulfillment of the requirements for the completion of
LEAD 610 (D03)
Team Leadership and Conflict Resolution
By
July 27, 2024
CONTENTS
ABSTRACT 2
CONCRETE RESPONSE 3
REFLECTION 5
ACTION 6
BIBLIOGRAPHY 10
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ABSTRACT
Mr. Patrick M. Lencioni’s book, Ideal TeamPlayer:How to Recognize and Cultivate The
Three Essential Virtues, is the subject for this 4MAT model assignment. Lencioni provides
guidance to leaders on how to build effective teams. The author defines an ideal team player by
specific traits essential for developing productive teams. He states the three (03) qualities as
Humility, Hunger, and Smart (Lencioni, 2016), and explains each characteristic clearly with
examples. Additionally, Lencioni provides reasoning behind the teams that are cohesive and why
their collaboration and results are vital to organizations.
Lencioni uses a Chief Executive Officer (CEO) named Jeff Shanley, as the subject model
throughout the book. Shanley’s challenges as the CEO coupled with his personal life and
professional aspirations, provide the reader with lessons learned and genuine insight as a leader
searching for an ideal team player and suggestions for developing an ideal team. The selected
examples utilized to emphasis Lencioni’s points are modern and relevant for today’s leaders,
which fosters relational application. For example: many of the local, regional, and global
companies of today, throughout a multitude of industries, continue to struggle at meeting their
vision and accomplishing their goals. Some of the current reasoning can be tied to the 2019
Coronavirus disease (COVID) administrative protocols, the economy, and the supply & demand
of resources. Many businesses, to include churches, have not been able to fully recover from nor
return to the pre-COVID conditions, though, several are starting to rebound now. Shanley’s
company is struggling, and the ideal team player model is being applied to assist this CEO
increase employee relationships and competencies, which generates productivity and profit.
Lencioni identifies humility as the top of the three traits that Shanley is focused on as the
CEO. He must foster an environment and lead with such modesty that unites his employees
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(placing others before self) in the task to accomplish the company’s mission. The second ideal
team player trait for Shanley to encourage within his team is hunger. This characteristic is also
essential for building an effective team because the ideal team player (employee) must be an
initiative-taker and determined to complete a task. Ambition can become a force multiplier as a
contagious trait to other team members. Hunger offers ownership and satisfaction; a drive for the
ideal team player to see a task completed from beginning to end. An employee that hungers will
seek to absorb additional tasks and/or assist other team members complete a task. The third
essential characteristic for an ideal team player is to be Smart. For clarity, Lencioni defines
Smart as one that possesses more than intellect; the addition of empathy and collaboration with
other team members is necessary for efficiency and effectiveness (Lencioni, 2016).
In addition to these ideal team player characteristics, Lencioni also provides guidance to
leadership for the hiring and retaining of effective team players. Lencioni notes organizations can
overlook (and fail) to be intentional at recruiting and hiring quality team players. Neglecting this
significance has the potential to dull the organization’s competitive edge. The author’s guidance
for an ideal team player’s characteristics is indispensable for organizational leadership and team
builders to develop effective employees, and to get those employees focused at being part of the
team and accountable to one another for a common purpose.
CONCRETE RESPONSE
The primary subject and the examples provided throughout Lencioni’s book proved to be
a relational experience for me while reading this book. I retired from the United States Army
with 27 years of service. Being a member of a team is a core component commonly shared by
each branch of the United States military. Individuals are part of a team. Team leaders and team
followers are equally important for mission success. Team members (players) rotate in and rotate
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out for a variety of reasons and during different seasons. Team cohesion (Esprit de corps) must
exist throughout the year as team members transition into and out from the team. Having an ideal
team player remains the same across the board and Lencioni’s use of Humility, Hunger, and
Smart are relatable and transferable to the values and principles taught within each branch of our
United Staes military. The significance of the team concept is regarded highly, so much so, that
many business organizations actively recruit Servicemen and women for the civilian workforce.
Humility is instilled at the beginning for every Service member. Each basic training or
officer candidate school environment breaks the individual Service member down and removes
the “self” image from every action beginning with how one speaks. There is no “I.” Everything
becomes “team” focused and the welfare of the team takes precedence over self. Humility is part
of my past that is incorporated into my church ministry leadership style. Ministry is for Him and
for the welfare of others. I am second.
Hunger. The military thrives on motivational visions and sounds to influence cohesive
teams. Hunger is part of my past profession that is incorporated into my church ministry
leadership style today. I possess ambition in my duties and responsibilities, and I enjoy
motivating and being motivated by the team players. I am an advocate for promoting the vision
and explaining the message to generate buy-in from the team. I am a champion for the cause and
for the success of the team to inspire (attract) others towards a common goal.
Each branch of our Armed Forces receives Service members from all social classes. A
fair and balanced intellectual foundation is established for each Service member regardless of
one’s aptitude. The military molds one through training evolutions, to become a critical and
logical thinker at the tactical, operational, and strategic level over time and through experience.
The ideal team player is a Smart leader because he/she is a seasoned “follower” well before they
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begin leading a team. They are Smart because they have been part of a dynamic team or a
dysfunctional team, a time or two. The ideal team player has experienced first-hand the essential
qualities for an effective team. I must be smart with my ministry profession as I recognize that I
am now in a different serving environment. Smart relates to Humility for me in that, I accept that
I do not know every aspect of my ministry profession. I must receive (hear and listen) pastoral
counseling. I must become proficient at crawling before I can start walking which is well-before
I can start running (providing ministry oversight). That is the Smart (intelligence) that I must
acquire to compliment the characteristics of an ideal team player for church ministry.
Our military provides an effective model for an ideal team player. Unfortunately, the high
majority of corporations to include churches, cannot afford to adopt the military model. The
expectations are simply not practical. The military model uniquely serves a distinct purpose.
Lencioni’s ideal team player guidance is very appropriate for corporate America and churches to
develop and build teams. To that point, team players that possess characteristics developed by the
military or through civil service, are a hidden jewel for corporations and churches. Lencioni’s
book has reminded me to consider new adoption methods at meeting ideal team player potential
within my church.
REFLECTION
Lencioni’s utilizes the characteristics of Humble, Hunger, and Smart throughout the CEO
example yet, he illustrates an everyday application in a contemporary setting for the reader’s
application. Example: one can incorporate these characteristics within a job description, the
duties, and responsibilities and during the employee recruitment campaign. These three
characteristics can attract the ideal candidate (player) as a new addition for the creation of an
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ideal team. Employers can structure their employee interview questions around Lencioni’s three
characteristics as a technique to select the best player and build an ideal team.
As for existing teams: Lencioni’s book would be a terrific addition to a monthly Lunch &
Learn Series at work with co-workers. Each employee has blind spots and gets rusty in-time.
Complacency can tarnish quality and detract from productivity. The daily and seasonal grind of a
chosen profession can dull one’s edge over time. Lencioni’s examples would serve as a great
read to generate church staff discussions and used informally as an individual or team
assessment.
Two areas that I would like to see additional emphasis placed upon in a future revision of
Lencioni’s book are: Resolving conflict and managing Hungry employees. I appreciate learning
ways of de-escalating tensions within a team. Lencioni provides the key characteristics for hiring
and developing an ideal team player. That much is clear. How does one sustain the cohesiveness
of the team? What are the characteristics or patterns/behaviors that require a leader’s attention
before an ideal team player falls? Does Lencioni have any preventative measures or triage
formulas to nurse an ideal team player back to health? Lencioni should offer and discuss
solutions for the difficult (red flag) team players.
Hungry employees. I have personal experience with excessively ambitions employees
(myself included as one who fits the over ambitious name). The hunger to excel in every aspect
of one’s performance can often drive animosity within the team and creates a silo working
environment. The heart of an ambitious leader often overextends him/herself and willingly
absorbs complete ownership of the task at-hand, which can lead to tension within the team and
employee burn-out. Lencioni should apply a bit more caution to the team leader concerning the
hunger characteristic. Hunger with self-control.
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ACTION
Reaching the top position in any profession is not an easy achievement for the majority of
people nor can the end result be accomplished alone. While one is resting at the top of the
competitive ladder of progression, he/she should be aware that they did not arrive at that
destination all by themselves. Individuals can certainly achieve desired results through
disciplined practices, motivation, and hard work while being alone. However, the level of
support that those leaders received is truly the influential factor contributing to their success.
Even the one who sits on a palace throne does so because of the support, the authority, and
through the accomplishments of the generation before him/her. Throughout history, each
accomplished leader can review their past and see the unwavering support they received that
helped each one arrive at the top of their peak. It was and remains a team event.
Accountability and ownership. The ideal team player encourages and walks along side of
others throughout the process. The ideal team player protects the team from harm; picks up the
team members whenever a member falls. These qualities are part of the idea behind unity of
effort (teamwork) to accomplish a common objective. The following verse provides a reminder
of this truth about teamwork, “Two are better than one, because they have a good return for their
labor. If either of them falls down, one can help the other up. But pity anyone who falls and has
no one to help them up.” (Ecclesiastes 4:9-10). Each team member is accountable to one another
for the ownership of the team, which is set to accomplish the same goal. The loss or failure to act
by one team member becomes a shortcoming that applies to the entire team and likewise, one
team member’s accomplishment is a success shared by the entire team. The result is a
manifestation of the team.
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Proposed Plan of Action A), Team Building activities: The weekly staff meeting agenda
at my church needs to be adjusted to include team building activities. Implementing this proposal
draws out hidden talents (gifts) that each church staff member possesses; gifts that often remain
unseen because they are not known or frequently underutilized. Many of the church staff
members cannot escape the daily and weekly grind of their duties and responsibilities. Most of
them work within their own “silos” regularly. Each church staff member acknowledges they do
not truly know one another even after having been on staff and serving with one another for
multiple years. Weekly team building activities for the entire staff will foster a more cohesive
working environment: individual perspectives are invited, and bilateral feedback can be shared
freely as a means to promote relational growth amongst one another and to increase collaboration
and productivity.
Proposed Plan of Action B), Peer Assessments: Each member of the church staff already
participates in at least one discipleship growing community, so feedback should not be a difficult
proposal to adopt at the church staff level. The Ideal Team Member Assessment can be the peer
assessment survey resource utilized to highlight one’s Humble, Hunger, and Smart attributes as
members of the church staff. I believe this can assist each member of the team to answer the
following questions: Are we leading one another correctly? Are we shepherding the flock
biblically? Are we supporting one another’s ministry sufficiently? Are we viewed more
frequently by one another as team members or individuals? Informal peer assessment forms can
be utilized throughout the year for feedback and to mark one’s growth and the cohesion of the
team, as directed by the pastoral leadership.
Working on myself: Humility. The individual accolades that one receives either from
within or external from a team can easily manipulate one’s perspective, turning praise and value
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into arrogance (pride). I am no different as my attitude must be in-check at all times to prevent a
self-affirming and inflated opinion of myself. Humility is a key aspect of godliness and Christian
living. As one who leads and is also a team player, I should see myself as a sinner and helpless
without God. I must live a life that reflects the teachings of Jesus Christ and honors God. The
Bible is full of wisdom in regard to pride. Proverbs 11:2 is one example, “When pride comes,
then comes disgrace, but with humility comes wisdom.” Lencioni utilizes a fable relating to Jeff
Shanley as a backdrop, to illustrate how humility over hunger and people smarts, shapes teams
the most. It can frequently become the most enduring impression as one remembers another.
Humility is about viewing myself at just the correct size: not too big and not too small.
Humility for me involves being intentional with awareness, openness, and empathy. As noted
earlier with the church staff assessments, I must seek feedback from those around, above, and
below me. I must set aside defensiveness to build relationships and accept feedback (openness). I
must focus on empathy too, as a means to cultivate humility. Improvement in these areas will at
developing the ideal team player within me and potentially replicate the ideal team player in
others.
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BIBLIOGRAPHY
Lencioni, Patrick M.IIdeal TeamPlayer:How to Recognize and Cultivate The Three Essential
Virtues.Hoboken: Jossey-Bass, 2016.
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