Question 1
1 / 1 pts
Questions that make the client feel uncomfortable include:
I-messages
Open questions
Why questions
Questions in which the client is asked about his feelings
Question 2
1 / 1 pts
“You probably have some ideas too” is an example of:
An appropriate response when you cannot change the situation where the client has a problem
A way to agree when disarming anger
Positive feedback
A question that invites collaboration
Question 3
1 / 1 pts
In order to make your clients feel comfortable and safe enough to be open, you should:
Console them and support them in a sympathetic manner
Make critical life decisions for them
Let them know that you are in charge and everything is under control
Identify their feelings and reflect them back
Question 4
1 / 1 pts
Open-ended questions are:
Never formulaic
Constructed in a way to encourage the client to provide identifying information
Constructed in a way to encourage the client to express feelings and opinions
Enhanced by using the words “how,” “why,” “what,” “when” and “where”
Question 5
1 / 1 pts
“Sounds like you really feel . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
Question 6
1 / 1 pts
Good responses in a therapeutic setting tend to:
Require practice to make them automatic
Promote withdrawal and defensiveness
Promote withdrawal and defensiveness
Make clear the superiority of the worker
Question 7
1 / 1 pts
“Can you tell me about the night your father left?” is an example of:
A question that directs the clinician toward a solution
A closed question
A prying question
An open question
Question 8
1 / 1 pts
Appropriate questions to ask during the interview include:
Those that explore tangential topics in order to satisfy your curiosity
Those that are value neutral
Those to which there is clearly one correct answer
Those to which the client is aware that you already know the answer
Question 9
1 / 1 pts
Reflective listening gives clients the feeling that:
They are indeed in a crisis situation
They are truly being heard and understood
The worker is avoiding arriving at a solution to their problem
The clinician is being repetitive
Question 10
1 / 1 pts
In order to respond adequately to the client’s underlying emotions, skilled listeners should:
Stay with clients until their emotions are drained off
Stay with their clients until the client cries
Offer suggestions from their own similar experiences
Receive more information by saying more
Question 11
1 / 1 pts
“Did Dr. Langley prescribe any medication when you saw her in the past?” is an example of:
A question that directs the clinician toward a solution
A closed question
A prying question
An open question
Question 12
1 / 1 pts
Rephrasing the facts that the client gives so that the client hears them again can:
Allow unpleasant memories that the client may have blocked to surface
Reveal whether or not the client is lying
Be a way of responding to the client’s feelings
Create an atmosphere of distrust between the worker and the client
Question 13
1 / 1 pts
Open questions can serve to:
Clarify certain aspects of the other person’s story
Make clients tense and defensive
Provide needed identifying information about the client
Put the clinician ill at ease
Question 14
1 / 1 pts
Good responses in a therapeutic setting are:
Praising or agreeing
Reassuring, sympathizing, consoling or supporting
Probing, questioning, interrogating
Identifying and confirming
Question 15
1 / 1 pts
“Can you describe . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
Question 16
1 / 1 pts
Good responses in a therapeutic setting tend to:
Demonstrate that the worker has the correct answers and solutions
Enhance dialogue and collaboration
Cause the client to speak in pleasantries
Make clear the superiority of the worker
Question 17
1 / 1 pts
It is important for the clinician to avoid the following mistake during the interview with the client:
Staying too long on the reflective listening phase of the interview
Rushing to the solution phase of the interview
Asking open-ended questions
Giving too many I-messages
Question 18
1 / 1 pts
Listening to another person in a way that indicates concern is:
Not the role of the case worker
Distracting to the client
An important part of the healing process
A roadblock to communication
Question 19
1 / 1 pts
“I’m not clear about . . .?” is an example of a(n):
Response to feelings
I-message
Open question
Closed question
Question 20
0 / 1 pts
In formulating an open-ended question, it helps to:
Include an expression such as “…a little bit more about…” or “…the larger picture…” to soften the
question
