Which of the following is the least public form of communication?
a. intrapersonal
Which of the following is NOT a context of communication?
a. feedback
James is at home watching a politically oriented discussion show on cable TV. One of
the commentators is making arguments that are faulty, which makes James very angry.
But James cannot express that to the commentator on TV. James is feeling the
frustrations of which context of communication?
d. mass context
Which of the following does NOT relate to the term public communication?
d. spontaneity
Saying "uh huh" to indicate you understand is using what is classified as a
b. nonverbal code
Which term refers to communication between two people?
a. dyadic communication
Communication begins with the
a. self
If Anu was unable to control his communication in a way that presented an "idealized"
version of himself, he would be lacking in
b. impression management
Which of the following is the best example of how role affects perception?
b. I am an honor student and president of the student body
Which of the following activities does NOT occur in perception?
a. exploration
According to the textbook, first impressions
a. are based on comparisons to ourselves
If I notice that Heng and Yolanda are often together and I "fill in" my inference that they
are now lovers, then I am illustrating the concept of perception called
a. closure
Erving Goffman's theory of self-presentation is based on what type of perspective?
b. dramaturgy
Which of the following does NOT mean that "words are arbitrary"?
a. Words have inherent meaning
Which of the following examples best depicts the denotative meaning of a word?
b. Abortion is the termination of a pregnancy in the first trimester
Technical language that has been developed by a professional group is known as
d. jargon
Which of these statements is an example of euphemism?
d. rest room
Which of the following statements is descriptive as opposed to evaluative?
c. I counted twenty questions of which I was uncertain
Which of the following best typifies the meaning of the Sapir-Whorf hypothesis?
c. Your language shapes your perception
At what age do people, on average, begin receiving specialized attention based on
physical attractiveness?
b. 4 years old
Which type of facial expression will likely receive the most attention?
c. angry
Which of the following are NOT paralinguistic features?
d. sounds with meaning and words without meaning
Which of the following findings is true of the relationship between dress and
personality?
d. People who conform to current styles seek to be accepted and liked
Which statement about clothing and the perceptions of others is NOT verified by
research?
b. Clothing and artifacts are unrelated to how acceptable we find other people to be
When you analyze the speaker and the situation to make judgments about the message
presented, you are engaging in
b. critical thinking
Which of the following is NOT an effective means of using verbal communication when
listening?
a. Use evaluative, nondescriptive comments
Children with higher levels of language development are more likely to
a. have more efficient working memory
Which two concepts seem most closely related?
a. egocentrism and personal bias
Which of the following is a limitation of short-term memory?
d. can only hold five to nine "bits" of information on average
Tinnitus is something that would be most likely to affect your
c. hearing
Which of the following statements about active listening is FALSE?
b. Active listening and empathic listening are exactly the same thing
College students spend approximately what proportion of their time listening to others
and the mass media?
a. 50 percent
Which of the following is not necessarily part of the process of listening?
d. The receiver responds with a return message
A person who gets so involved in the particulars that she misses the main point is
demonstrating an example of a
b. factual distraction
Empathic listening differs from active listening in that
c. empathic listening adds the goal of understanding
"You need to remember this because it will be on the quiz." What type of lecture cue is
this statement?
b. importance
Which of the following is an example of a physical distraction to listening?
c. "The two people talking in the row ahead of me kept me from catching very much of
his lecture."
One of the suggestions for being a better listener in the workplace is to "plan for
nuggets." The strategy recommended for doing this involves
d. using a separate column in your notes
A relationship in which the two people are very similar is called
b. a symmetrical relationship
Which association is NOT part of the textbook definition of interpersonal relationships?
d. one between two or more people who exhibit affection toward each other
According to William Schultz, three interpersonal needs that are satisfied through
interaction with others are
a. inclusion, affection, and control
The opposite of defensive communication is
b. supportive communication
The concept that suggests that your roommate is more likely to become your friend than
a person ten blocks away is known as
a. proximity
What is one strategy for appropriate self-disclosure in interpersonal relationships?
c. Reveal information to others as they reveal information to you
Grayson doesn't talk about his parents' divorce with his girlfriend because it is still a
painful subject to discuss. What factor affecting self-disclosure can be identified here?
a. Disclosure might be avoided for a variety of reasons
Relationships in which the two people are not romantically involved but have a sexual
relationship are called
c. friends with benefits
Rashi and Anita marry because they are of the same cultural background. This is most
likely what type of relationship?
b. symmetrical
The word communication comes from the Latin communicare, which means
b. "to make common."
The integration of e-mail, calendars, Internet, and voice communication into devices like
smartphones is called
a. technological convergence
Dialogic communication is best described as
b. discussion
Li, Sarena, and Elini are having an in-depth conversation about a previous relationship
that was abusive. Each of the women is participating equally. What type of descriptor
most accurately describes this conversation?
b. dialogic
Carmella and Jésus are sitting in a coffee shop having a friendly conversation. What
descriptor of their communication interaction is most accurate?
c. dyadic communication
When you do not listen well because you are daydreaming, it is because of
c. noise
A person groups stimuli into meaningful units during which part of perception?
c. organization
Which of the following is NOT cited in the book as one of the three reasons differences
in perception occur?
d. present eating habits
Which statement about stereotyping is true?
b. Some stereotypes are positive
The idea that our past experiences lead us to see the world in a particular way that is
difficult to change is called
a. perceptual constancy
Which of the following would NOT be an example of an identity factor that affects
perception?
a. mental distractions such as daydreaming
Perception checking is a skill that helps us
a. understand another person and his or her message more accurately
Semantics can be defined as the
a. science of meaning in language
Which of the following statements about language is FALSE?
d. The meaning of a word does not change once it is included in the dictionary
Juan, who is majoring in political science, is giving a speech in class about the Electoral
College. During his speech, he often talks very intimately about the legal functions and
rules of the Electoral College. Justin ultimately bores his audience and does not get a
very strong grade. What error might Justin have committed with his language usage?
d. jargon
Which of the following is the best example of concreteness?
b. My hometown is Isle, Minnesota, population 409
Paraphrasing is the act of
b. repeating what you think you heard in your own words
Kelly is listening intently to her friend, Sheri, talk about her boyfriend who is leaving for a
year to serve in the Army. Kelly says "mmm-hmm" during the conversation to show
Sheri that she is listening. She is communicating using
b. paralinguistic features
A distance of 10 feet between two people talking is what Edward T. Hall referred to as
c. social distance
Which of the following is NOT included in the study of proxemics?
c. sound
Paralinguistic cues can indicate all of the following EXCEPT
c. intelligence
As the woman shaded her eyes with her open hand on her brow, she said, "Wow, is it
ever bright out here." The nonverbal cue here is
a. an illustrator
When you paraphrase the speaker's message and intent, ask questions, or invite
corrections, you are
b. checking your understanding or perception of the speaker
In which stage of how friends develop do people determine that they have mutual
interests or other common ground?
b. friendly relations
Raymond and Terry have a strong relationship and share many things with each other.
At times, however, Raymond feels that Terry wants to know what he is doing at all
times. Which dialectical tension is Raymond most likely experiencing?
b. expression and privacy
Rosa and Mike are out on a date. During the course of conversation, Mike tells Rosa
that his parents recently got divorced. After hearing this, Rosa feels compelled to tell
Mike that her parents were divorced when she was very young. What factor affecting
self-disclosure can be identified here?
b. Disclosure tends to be reciprocal
Which of the following is a reason people terminate relationships?
a. aggressiveness
Which of the following is a good example of a complementary relationship?
b. She is shy, and he likes to speak for both of them
What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity?
a. uncertainty-accepting
Kevin and Paul are having a conversation in which Kevin says, "All gay men are very
effeminate." What type of intercultural communication problem might Kevin be engaging
in?
b. stereotyping
Which culture fears silence rather than embracing it?
b. European American
Which of the following is NOT a strategy for improving intercultural communication?
c. Adopt an ethnocentric perspective
If someone in a marginalized group tries to fit in with the dominant group, he or she is
striving for what goal of intercultural communication?
d. assimilation
The preferred way to avoid an ethnocentric perspective is to
a. be cautious about assuming similarity and recognize differences among people
What is code sensitivity?
c. using words and nonverbal communication that are easy for the interpreter to
understand
Which of the following is the best example of an uncertainty-rejecting culture?
b. Japan
________ is where you assume that all members of a group are alike
c. Stereotyping
Which of the following is NOT characteristic of a collectivist culture?
d. high levels of divorce
Which type of culture tolerates ambiguity and uncertainty?
b. uncertainty-accepting
Which of the following countries would most likely be an On-time culture?
d. Germany
When you organize your experiences by type, which type of résumé are you using?
a. functional
Acme company has a mission statement that is open to interpretation. Many
stakeholders identify with it. Their mission statement is
b. ambiguous
Engaging in small talk is a representative behavior illustrating which type of workplace
communication competence?
d. relationship maintenance
The ways in which groups of people both maintain structure and order through their
symbolic interactions refers to
c. organizational communication
Messages between organizational members of the same power level are best described
as
d. horizontal
EEO legislation states that interview questions must be related to
c. bona fide occupational qualifications
During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the
interviewee) if she is married or has any children. This is a violation of the requirement
to limit questions to those regarding
c. bona fide occupational qualifications
Which of the following statements about résumé writing style is NOT accurate?
b. You should use the pronoun "I."
Angela tells Richard that he will not receive a raise unless he agrees to give her a
massage. This is what type of sexual harassment?
b. quid pro quo
Conditions in the workplace that are sexually offensive or intimidating are known as
b. hostile
Which of the following statements about emotional labor is NOT true?
c. Emotional labor can decrease turnover
Which of the following is NOT a general interviewing strategy?
c. Be prepared to discuss salary at your interview
A conflict management style that involves negotiation is also known as
c. compromise
When other members value the knowledge or expertise of a person, that person has
d. expert power
Which situation invites an emergent leader?
a. The company has just announced impending personnel reductions, and a small
group of recently hired employees have gathered to discuss strategy
The statement "I don't care; whatever you want to do is fine with me" is most likely to be
uttered by a
a. laissez-faire leade
All of the following are needs fulfilled by primary groups EXCEPT
a. achievement
The key characteristics of a group decision support system are efficiency and
c. anonymity
Which of the following is NOT a type of interpersonal influence of power?
d. pride
Within-group diversity is influenced by observable characteristics and
d. implicit characteristics
Which of the following is NOT required for individual brainstorming?
b. Critically evaluate every choice before listing them
If you ask people to rank their favorite pastimes, you are asking for
b. attitudinal information
Cora gave his informative speech on "the environment." What is a valid critique of this
speech?
a. The topic is too broad
Which testimonial evidence best meets the criteria for evaluating such evidence?
c. A cafeteria worker, a student, testifies about conditions in the cafeteria kitchen
Information that summarizes numerical information or compares quantities is known as
b. statistics
Which of the following types of evidence is most credible?
b. expert testimony
Which of the following is an example of a purpose/thesis for an informative speech?
b. Today I will ask you to remember three steps you can take to avoid identity theft
The list of sources used in your presentation is called
b. a reference list
A speech on the qualities that make a fine athlete in the sport of soccer is likely to be
using which pattern of organization?
a. topical-sequence pattern
When using gestures in a presentation, you should
b. make your gestures big and broad
A vocalized pause is
a. always seen as a negative characteristic of delivery
Vocal aspects of delivery include all of the following EXCEPT
b. gestures
Which of the following topics suggests an operational definition?
a. the construction of a bird cage
An important aspect of informative speaking is making your subject ________ the
audience
b. relevant to
Audiences tend to remember and comprehend ________ better than ________
b. generalizations and main points; details and specific facts
In the Monroe Motivated sequence, the step in which you attempt to get the audience to
see how they will benefit from your ideas is called the ________ step
c. visualization
Which of the following is NOT a means of resisting persuasion?
d. acceptance
Which of the following statements about deductive arguments is FALSE?
d. Deductive arguments require an inference
