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Score for this attempt: 73 out of 75
Submitted Mar 23 at 8:02pm
This attempt took 29 minutes.
Question 1
1 / 1 pts
The number one essential characteristic of a leader is dedication.
True
False
That is right. Integrity is what we are looking for.
Question 2
1 / 1 pts
No community can control a police agency as well as the agency itself.
True
False
You got that right!
Question 3
1 / 1 pts
Our nonverbal communication accounts for less than 25 percent of the total message.
True
False
Oh yeah. You got this! Our nonverbal communication accounts for
more than 50 percent of the total message. Tone of voice—the way we say things—makes up 35
percent of the message. The actual words we say account for less than 10 percent of the total
message.
Question 4
1 / 1 pts
Metamessages are what we respond to most strongly in communication.
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True
False
Good call.
Question 5
1 / 1 pts
What gets measured gets done.
True
False
That's a fact!
Question 6
1 / 1 pts
A great vision can overcome its limitation of having a poor strategy.
True
False
Question 7
1 / 1 pts
Of our five intelligences, our "intellect" is the most important for career success.
True
False
That's right. According to Chapter 1 it accounts for only 4-10%.
Question 8
1 / 1 pts
The first period in our value programming is socialization.
True
False
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That's right! Imprinting/Parents occurs between birth and age 6 or
7. In addition to physical behavior development, a tremendous amount of mental
development takes place during the imprinting period. The early years of our childhood may be
compared to the foundation and frame of a building.
Question 9
1 / 1 pts
One rule of decision making is, "Never make a decision today that can be reasonably delayed."
True
False
That is right!
Question 10
1 / 1 pts
Goal setting and change have little in common.
True
False
Your right! By definition, a goal requires two efforts: seeing the change you want
and then making it happen. Dreaming alone is just that—dreaming—no change.
Question 11
1 / 1 pts
The term vision encompasses both values and mission.
True
False
Right on!
Question 12
1 / 1 pts
Competing rights are issues that must be thought out, talked out, and worked out.
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True
False
Yes!
Question 13
1 / 1 pts
A value serves to guide our attitudes.
True
False
That's right.
Question 14
1 / 1 pts
Organizations face their most difficult problems in procedures with horizontal communication.
True
False
Another good call.
Question 15
1 / 1 pts
Frequent e-mails and teleconferencing can substitute for face-to-face communications.
True
False
You are absolutely right here!
Question 16
1 / 1 pts
A major tool for overcoming an organization's resistance to change is empowerment.
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True
False
For sure!
Question 17
1 / 1 pts
Intending to act morally and thus subscribing to ethical principles is known as integrity.
True
False
That is right. Integrity = Behaving in a moral way and thus manifesting ethical principles.
Question 18
1 / 1 pts
Leaders convey their values to their staff by what they say and do.
True
False
To easy!
Question 19
1 / 1 pts
High message volumes will not result in harmful overloading.
True
False
You are correct.
Question 20
1 / 1 pts
A shared vision statement shifts the responsibility for the ultimate vision from the manager to the
staff.
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True
False
Correct! You can delegate authority but not responsibility
Question 21
1 / 1 pts
Communication and trust are causally linked.
True
False
Yes. That is right!
Question 22
1 / 1 pts
The success of a leader's vision is more empirical than intuitive.
True
False
Correct answer again.
Question 23
1 / 1 pts
"Win-win" is a victory for you over others.
True
False
Okay, good call.
Question 24
1 / 1 pts
Seeking first to understand leads people to close off options.
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True
False
That is the correct response. Nice work.
Question 25
1 / 1 pts
Stated goals are official statements of what an organization says, whereas real objectives are
what the members of the organization actually do.
True
False
Your right!
Question 26
2 / 2 pts
Between a stimulus and a response to a needed decision, there is a .
metric
transmission
strategy
reward
space
Great call.
Question 27
2 / 2 pts
Which, according to Marcus Buckingham, is the greatest critical need of humankind?
security
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community
clarity
authority
respect
Yes. After your integrity, if you do nothing else as a leader, be clear. Clarity reduces our anxiety
about our incoming future. An effective leader doesn’t have to be passionate, charming, brilliant,
or highly verbal, but you must be clear.
Question 28
2 / 2 pts
The "-pathy" in empathy means .
feeling what another person feels
sympathy
hope
agreement
pleasure
Nice call.
Question 29
2 / 2 pts
One step in changing a value is .
losing physical strength
becoming deeply dissatisfied
attempting to empathize
using contemplative thinking
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recognizing the benefits of the status quo
That's right!
Question 30
2 / 2 pts
When a police agency is operating under the pressure of time, it will use channels.
subformal
feedback
personal task-directed
personal non-task-directed
formal
Yes, that is right.
Question 31
2 / 2 pts
Which is a compelling reason to delegate a decision?
revenge
fear
empowerment
low salary
lack of expertise
Great!
Question 32
2 / 2 pts
is communication from superior to subordinate officers about their performance.
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Job instruction
Job rationale
Practice
Feedback
Goal indoctrination
Feedback for sure!
Question 33
2 / 2 pts
When is high, communication is easy, effortless, and accurate.
pressure
distance
formality
trust
compliance
You got it!
Question 34
2 / 2 pts
Which of the following is the value learning, or programming, period that occurs in early
childhood?
socialization
insight
imprinting
modeling
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influencing
Nice.
Question 35
2 / 2 pts
What are the two methods of building a vision statement?
organizational-based and community-based
problem oriented and community oriented
participative and inclusive
top down and bottom up
goal-focused and tactic-focused
You got it!
Question 36
2 / 2 pts
Creating a vision statement without is fruitless.
compelled ownership
shared ownership
private ownership
composite ownership
sponsored ownership
You got it!
Question 37
2 / 2 pts
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Which of the following is one of the common reasons that police managers often have trouble
involving vision?
The general low integrity of police managers makes success difficult.
Their vision is shared by others.
The strategy police managers put in place has built-in accountability.
Police managers recognize and deal with the existing culture.
Their vision lacks clarity.
Good call.
Question 38
2 / 2 pts
Which of the following is NOT a key metric applied while constructing or evaluating an existing
shared vision?
future
values
purpose
principled decision making
operational plans
Correct!
Question 39
2 / 2 pts
"SEE" stands for .
significant emotional event
significant environmental event
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significant economical event
significant econometric evocation
significant econometric efficiency
Nice work.
Question 40
2 / 2 pts
Which of the following is a fundamental characteristic police leaders must consider when setting
goals?
All police organizations should have only one stated goal.
A stated goal may or may not be identical to a real goal.
It is more important that a goal be flexible than precise.
Highly verbal leaders tend to set the best goals.
Organizations benefit by not pursuing all their real goals.
You got it. A stated goal and a real goal may or may not be identical. For example, a police
agency proclaims a goal of “Equal police service for all our community.” But in reality the
deployment of resources is based in favor of the business community.
Question 41
2 / 2 pts
Which of the following is NOT a step associated with sharpening your strategic thinking
abilities?
focusing on hard data
embracing good strategy over bad strategy
tuning in
setting goals
recognizing creative constraints
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You got it.
Question 42
2 / 2 pts
Which is a component of a trustworthy competency?
teamwork
seniority
intelligence
commitment
obedience
That is right. Good job.
Question 43
2 / 2 pts
formal communications can and sometimes do create morale problems.
Clearly written
Unusual and brief
Unnecessary and excessive
Almost all
Open and decisive
Right on!
Question 44
2 / 2 pts
Which of the following is recommended by the National Institute of Justice in its study on
strategic cutback management?
Just cut costs, don't look for revenue opportunities.
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Cut costs across-the-board and look for revenue opportunities.
Eliminate union jobs before nonunion jobs.
Targeted layoffs are more effective than hiring freezes.
Ensure across-the-board cuts.
That's right. Trim the fat before choking off fresh new talent.
Question 45
2 / 2 pts
The truly tough choices are about .
policies
budgets
technologies
strategies
people
Very good.
Question 46
2 / 2 pts
require the capacity to evaluate incomplete or confusing facts and anticipate likely
consequences under all kinds of pressure.
Easy choices
Competing rights
Civic virtues
Ethical decisions
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Citizenship actions
Good call.
Question 47
2 / 2 pts
Which of the following is NOT one of the four main reasons for communications in a police
agency?
meaning
trust
decisions
feedback
discomfort
Good work.
IncorrectQuestion 48
0 / 2 pts
The quality of which of the following is linked?
communication and trust
decisions and politics
community and organization
interference and acceptability
structure and policies
See the Trust section of Chapter 4 Four Main Reasons to Communicate.
Question 49
2 / 2 pts
Which is NOT one of our five intelligences?
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intellectual
physical
spiritual
emotional
rational
Very nice work.
Question 50
2 / 2 pts
A value is a(n) belief that we have in a goal and the action we must take to attain it.
casual
temporary
enduring
unconscious
intuitive
Great call!
Quiz Score: 73 out of 75
