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BUSI 646
Managing human capital in healthcare
School of Business, Liberty University
Deysi Menjivar
June 4, 2025
Author Note
Deysi Menjivar. I have no known conflict of interest. Correspondence concerning this article
should be addressed to Deysi Menjivar. Email: demenjivar@liberty.edu
A correct and detailed job description that is used to choose, train, evaluate and
compensate the employees is possible due to a job analysis. “Comprehensive and accurate job
descriptions, developed as a result of job analysis, are used when selecting, training, evaluating,
and compensating employees” (McConnell ,2021, p.100). The biblical principle that comes to
mind is wisdom that he can provide to help people be able to create an effective job analysis for
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a healthcare management position. God’s children believe that his wisdom is infinite in a way
that he can help his children in anything they need help with. They know that there is nothing in
the world that God does not have wisdom for and that his wisdom is the best because God is
knowledgeable. To conduct a good analysis for a management position, gathering information
about the responsibility and competencies needed is a good start.
Competency has been shown to influence an individual's job performance. “Previous
studies have shown that individuals work competencies significantly influence their job
performance” (Sumantri et al., 2017; Nasie et al., 2017; Kiatsuranon & Suwunnamek, 2018;
Amelia & Saraswati, 2018 as cited in Cao et al., 2024). Looking at existing positions could
provide details on the qualifications that a management position could require for the individual
to be competent. An organization wants to make sure that the position includes all the
qualifications that can help their employee to be successful. In some qualifications, they are
taught knowledge and skills will help them in their job for things that can occur like problems
and what approaches to use to fix those issues. Problems in any job will come up which is why
organizations will choose candidates that will be ready for problems to arise. Some who do not
have the qualifications needed for the job could be underprepared and can lead to mistakes
happening. For example, nurses will go through a program so they can be qualified either as a
license nurse or a registered nurse. In this program, they learn the knowledge and skills that are
needed from them when treating patients. With proper qualification, a nurse is able to problem
solve how much medication to provide to their patients. Giving too little or too much
medication can cause complications.
To gather information about the responsibilities of a management position, it could be
good to see or interview employees that are already in a managerial role. Collecting data either
through interviews or seeing can be vital to find the correct responsibilities. “Data quality is
crucial since it is prerequisite for accurate analytical outcomes” (e.g., Erevelles et al., 2016; Hair
& Sarstedt, 2021; Kamakura & Wendel, 2000; MacKenzie & Podsakoff, 2012 as cited in Moore et
al., 2021, p.694). Interviewing employees in management roles can provide information on
responsibilities that are needed to include for management positions. It would be a promising
idea to interview or see multiple people because there could be responsibilities that some
mention that are different to others. In organizations, there will be similar responsibilities but
also different ones so choosing the ones that will be needed to be included in the management
position is crucial. Someone who is looking for a management position will have specific
responsibilities that differ from other roles in healthcare. Each responsibility can be seen as
essential for the healthcare system to function properly. For example, effective communication
is vital for a manager when they are performing their responsibilities. “The conceptual
framework of effective communication can be defined as ego-enhancing language, active-
participatory listening, the self-knowledge/self disclosure, empathy and I-language skills”
(Invention et al., 2017 as cited in Can et al., 2022). A manager handles overseeing operations in
the department they work for which requires constant communication with their staff and
others.
Getting information about responsibilities and competencies will allow for a good and
effective analysis to be conducted for the manager position. Wisdom is thought to aid
individuals to be able to make an effective job analysis for healthcare management positions.
“With the ancient is wisdom; and in length of days understanding” (King James Bible,
1769/2017, Job 12:12). The children of God are that his wisdom can help his children since
God’s knowledge is infinite which means he has multiple solutions. In their mind, there is not
something that God does not have knowledge and the best wisdom that can be provided is by
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God. Even with a good and effective analysis being done there could be things that could be
missing for the health management position that might need to be completed.
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References
Can, Ş., Durgun, H., & Dalcalı, B. K. (2022). Effect of online communication skills training on
effective communication and self-efficacy and self-regulated learning skills of nursing
students: A randomized controlled study. Nurse Education in Practice, 63, 103371-
103371. https://doi.org/10.1016/j.nepr.2022.103371
Cao, J., Abu Mansor, N. N., & Li, J. (2024). Impact of work competencies on job performance
among university counsellors. PloS One, 19(12), e0315494.
https://doi.org/10.1371/journal.pone.0315494
McConnell, C.R. (2021). Human resources management in Healthcare Management: Jones &
Bartlett
Moore, Z., Harrison, D. E., & Hair, J. (2021). Data quality assurance begins before data collection
and never ends: What marketing researchers absolutely need to remember.
International Journal of Market Research, 63(6), 693-714.
https://doi.org/10.1177/14707853211052183
King James Bible. (2017). King James Bible Online. (Original work published 1769)
