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Project Management
Name
Institutional Affiliations
Date
Introduction
As a project manager, the main task is to ensure that a project runs smoothly and that all
the objectives are achieved within the stipulated budget and time. This paper focuses on a major
hotel management mobile and website application project. It defines the project scope, goals and
objectives, project timeline, resources, overall cost, and the expected challenges and provides
recommendations for curbing the same.
Project summary
Oceanic Hotel was started in 2008, and it has managed to find its way into a five-star
restaurant. Its reputation goes beyond the US borders, and it’s always a big tourist and traveler’s
choice. The hotel has for a long time used a restaurant management system (Website and Mobile
application) which has not been efficient in making reservations, order management, corporate
management, and labor scheduling. With this, Oceanic Hotel management wants to mend these
loopholes as it has seen a significant negative effect on customers’ attitude towards the services
they offer. Further, the hotel wants to offer a new experience to their customers and to boost their
customer base.
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Project goals
1. The ultimate goal is to build an efficient mobile and website application that performs
hotel reservation management, corporate management, and labor scheduling.
2. To mend the negative reputation built by use of an obsolete mobile and website
application on their customers.
3. Expand the loyal customer base who would love to come again and again
Project Objectives
1. To simplify the efficacy of the mobile and website application
2. To deliver different modules each with its unique functionalities that will foster better
hotel management services
3. To minimize the time a customer uses to check or reserve a table, space, or room and to
improve overall customer experience.
Key Customers and Stakeholders
According to Kerzner and Kerzner (2017), every project has its targeted customers and
stakeholders. Similarly, this project targets specific customers to Oceanic Hotel:
•Tourists
•Local customers
•Any individual with a taste for quality and outstanding hotel services.
Oceanic Hotel will be the main financier and stakeholder to the project since the project is
channeled towards achieving a specific hotel management application solely designed to achieve
a high competitive advantage in the market.
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Project deliverables
The project is expected to deliver four modules each with specific functionalities. The modules
will include the Organization and Management module, Reservation Service & Management
module, Time-Crunched Solutions, and Back-Office Management.
Schedule
Phase One- Concept Development - August 15, 2018
A signed agreement that kick-starts the whole project
Phase Two-Planning: August 16 – August 25, 2018
Detailed information inclusive of appropriate background information and relevant research.
Approval of Project specification
Phase Three - Implementation: August 26 – September 10, 2018
Resources required for the completion of the project acquired
First design delivered to the Oceanic Hotel for approval
A complete running mobile and website application requiring to enter the testing phase.
Phase 4 – Testing: September 11 – September 20, 2018
Testing the running application for consistency, functionality, quality assurance, technical
specifications.
Phase 5- Launch and Phase-out: September 21- September 22, 2018
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Integration of the application into the Oceanic Hotel website and system and posted live.
Conducting the final testing.
Oceanic Hotel will sign of the project on September 22, 2018.
Overall Cost
The project is estimated to use an overall cost of $12,500 which covers the design, development,
testing of the mobile and website applications. The payments are expected to be made in three
phases:
i. A 30 percent advance payment ii. A 40 percent payment to be made
before prior to testing. iii. The remaining 30 percent to be made after the
completion of the project.
Resources
The Project will need both human and material resources. It will comprise a team of five with a
project manager, three developers, and one tester. Non-human resources will include laptops and
power supply.
Challenges and Recommendations
According to Turner (2014), a project manager is synonymous with being a professional problem
solver. Every project has its own strengths and challenges. The problems that might be
experienced in this project is the changing consumer needs, and poor communication. However,
to overcome the challenges, an intensive analysis of the past, current, and future customer needs
will be analyzed to make sure that all are addressed. Further, the communication problem will be
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handled through regular communication within the project team, and regular updates to the
stakeholders.
References
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons Publishers.
Turner, J. R. (2014). Handbook of project-based management. New York: McGraw Hill.
