Research Questionnaire
Section I: Demographic Questions
(Please tick appropriately)
1. Gender
a. Male [ ]
b. Female [ ]
2. Age
a. 20-25 [ ]
b. 26-30 [ ]
c. 31-35 [ ]
d. 36-40 [ ]
3. State the level of your education
a. Diploma [ ]
b. Bachelor’s degree [ ]
c. Master’s degree [ ]
d. PhD [ ]
Any other, specify……………………………………………………
4. What is your level of experience in the banking sector?
a. Less than 1 year [ ]
b. 1-5 years [ ]
c. 6-10 years [ ]
d. 11-15 years [ ]
e. 16-20 years [ ]
5. What is your marital status?
a. Married [ ]
b. Single [ ]
c. Divorced [ ]
d. Separated [ ]
e. Widowed [ ]
6. What is your position in the bank?
a. Entry level [ ]
b. Mid-level [ ]
c. Senior level [ ]
The Millennial generation is the demographic group that was born between the
period of 1980 and 2000 and reached their adulthood during the beginning of the
21st Century.
7. Is this your first job as a millennial worker?
a. Yes [ ]
b. No [ ]
If no, why did you quit your first job to join CBKL?
……………………………………
Part II: Human Resource Management Practices
(Tick appropriately)
Human Resource Management practices is a system that attracts, develops, motivates,
and retains employees to ensure the effective implementation and the survival of the
organization and its employees. The Human Resource Management practices can also be
defined as a set of internally consistent policies and practices designed and implemented
to ensure that a firm’s employees contribute to the achievement of its business
objectives.
8. Are you aware of any Human Resource Management practices that are used by the
bank?
a. Yes [ ]
b. No [ ]
9. Please indicate the level of which you agree or disagree with the Human Resource
Management Practices employed at Consolidated Bank of Kenya Limited.
Ratings on the level of Agreement or Disagreement
12345
Strongly
Disagree
Disagree Neutral/Neither
Agree nor
Disagree
Agree Strongly Agree
STATEMENTS RATINGS
Recruitment and Selection 1 2 3 4 5
I am content with the way interviews were conducted
I am confident that the recruitment and selection process
was free and fair for all participants
The job description for the position applied for
highlighted all the requirements of the job responsibilities
The induction process at Consolidated Bank was
satisfactory
The bank recruits from within before getting candidates
externally
Learning and Development
I am satisfied with the number of trainings conducted in
a year
The trainings are conducted in line with the position
being
held by an employee
It is through learning that the bank is able to develop the
employees
Learning and development at CBKL has helped build the
value based culture in the organization
As an employee, I am responsible for my personal and
professional growth
Reward and Motivation
I understand the tools and methods used to reward
employees at CBKL
The positive rewards inspire me to meet my goals at work
I am satisfied with the method and tools used to reward
employees
Positive rewards help me to be more productive and work
harder
I am always excited about going to work
Job Design
I am aware of the tasks, duties and responsibilities which
entail my current job
I am confident that I have the skills required in order to
meet the requirements of my job
I am aware of the job specifications that are needed to
perform certain tasks
I am always completely focused with my duties at work
The bank is focused on job rotation, job enlargement and
job enrichment so as to enhance productivity
Succession Planning
I do understand what succession planning is
I am aware of the strategies put in place by the bank in
order to identify and develop future leaders
I am aware of the organization’s plans for my next
potential career opportunity
I am aware of the skills, experience and development
opportunities that I need in order to progress to the next
job opportunity when the time comes.
I am always motivated and engaged when am aware
about
a career path for my continued growth and development
Work-life Balance
I am aware of what work-life balance entails
Work-life balance is an important aspect of a healthy
work environment
The Consolidated Bank has created a work environment
that prioritizes work-life balance
Consolidated Bank does not encourage working after
hours
I understand that attitudes on work-life balance will
continue to evolve with cultural, generational and
economic changes
Performance Management
This is communication between a supervisor and an
employee regarding individual expectations in line with
strategic objectives of the organization done throughout
the year. Are you aware about performance
management
at CBKL?
The performance expectations are clearly outlined at the
beginning of the year.
I am involved when the goals are being set
I get constant feedback about my performance and I am
encouraged on my progress.
We have regular meetings held to discuss outcome and
results
Section III: Retention of Millennial Employees
10. Indicate the level in which you agree or disagree with the statements below
concerning the reason why millennial employees are able to be retained in
Consolidated Bank of Kenya Limited.
Rating: 1- Never, 2 – Rarely, 3 – Often, 4 – Very Often, 5 – Always
Practice/Rating 1 2 3 4 5
CBKL offers excellent compensation and benefits to all
employees
I experience Job Satisfaction at CBKL
I am appreciated and recognized in my place of work
My line manager is easy to relate with and is very
understanding
CBKL offers excellent working conditions
