Questionnaire
Kindly fill the questionnaire provided. Tick appropriately
Part One: Background Information
Age 15 – 17 18 – 35 36 – 47 48 – 64 65 and above
i.
ii. Gender……………… Male Female
iii. Level of Educational..............................................Tick appropriately (√)
Primary Sec. Cert. Diploma Degree Masters Any other training
iv. Marital status……Single Married Widowed Divorced
v. Name of the Company No. of years of Service
vi. Designation Work Station
vii. Salary /Wages per day
viii. Contributions to Statutory Benefits: NHIF NSSF
ix. Employment status…Permanent Contract Temporary Casual
x. Working hours ; (tick appropriately)
1. 6am – 6pm
2. 6am - 5pm
3. 8am – 5pm
4. 6pm – 6am
xi. Shifts: Day shift ----------------------; Night shift -----------------
xii. Rest days ;
xiii. Leave: Annual leave Paternity Leave Maternity Leave
Part Two of the Questionnaire: Research Objectives
Given below are statements on employee engagement, training, talent acquisition, knowledge
management and employee performance, based on a Likert Scale ranging from 1-5, where 1.
Strongly Agree, 2. Agree, 3. Never,4. Disagree and 5. Strongly Disagree. The questionnaires
also provide open ended questions. Kindly give your honest opinion by ticking in the relevant
box and giving your views on open ended questions provided.
(a) To assess the influence of Employee Engagement on Employee Performance in the
PSI in Kenya.
Employee Engagement SA
A N D
SD
5 4 3 2 1
1. Job Design: Work is effectively organized, since I feel I in my work
there is skill variety, task identity, task significance autonomy, and I
get feedback
2. Work Life Balance: There is flexible working hours, and flexible
work arrangements in our organization/clients organization where I
work
3. Communication: There are clear channels of communication and
respect in the organization and my work station. Feedback is also
provided
4. Total reward: A part from our salary, the organization provides us
with bonuses, promotion, recognition, house allowance, and transport
allowance opportunity for career development, and learning exist.
5. IT Systems: In your view, do you think acquiring IT systems will enhance employee
engagement and your performance? {Yes}; {No.} If YES, indicate how IT System will benefit
you in line of work?
6. In your view, how can employee engagement improve employee performance?
(b) To determine the influence of Training on Employee Performance in the Private
Security Industry in Kenya.
Training SA
A N D
SD
5 4 3 2 1
1. Needs Analysis: Given the kind of work you, the training you get
at the organization identifies the gaps and meets your expectations
as Security Guard
2. Programme: the training programme available are robust and
relevant
3. Implementation techniques: both classroom lectures and
fieldwork/demonstrations are conducted efficiently
4. Evaluation: the organization conducts training evaluation, hence
identify areas to be reviewed
5. IT Systems: workers are trained on ICT, and conversant with IT
related services in this sector
6. Programme: state the training programme available in your organization
7. Implementation techniques: Which of the following methods of training are available in
your organisation?
i. Field exercises/physical fitness/demonstrations
ii. Class room lectures; ;
iii. Online learning;
8. In your view, how can training improve employee performance?
(c) To establish the effect of Talent Acquisition on Employee Performance in the Private
Security Industry in Kenya.
Talent Acquisition SA
A N D
SD
5 4 3 2 1
i. Hiring Techniques: Our company conducts personality traits
interview and does background checks
ii. Talent development employees are paid well, trusted and given
opportunity for development
iii. Job placement: I am assigned jobs based on my talent
iv. IT Systems: Our Company uses IT systems to attract candidates
(v) Source of Hiring: How did you get your job?
1 Social professional networks,
2 Internet job boards
3 Employee referral programs;
4 Walk-ins
5 Friends and relatives
(v) In your own view how can Talent Acquisition improve employee performance?
(d) To establish the influence of Knowledge Management on Employee Performance in
the Private Security Industry in Kenya.
Knowledge Management SA
A N D
SD
5 4 3 2 1
1. Knowledge Acquisition: Employees have the necessary manuals and
procedures, tools and information they need to do their jobs.
2. Collaboration and team work: Teamwork is encouraged and
facilitated in PSI together with other public law reinforcement officers
3. Dissemination: the firm promotes both tacit and explicit knowledge
4. Information sharing: Best practices and tips are shared,
5. IT Systems: Effective knowledge management systems that are in
place to collect information and make it available to all employees.
7. Which tool/protective gears do you need to carry out your duties effectively as a security
guard?
6. In your view, how does knowledge management in your organization influence your
performance?
(e) To determine the influence of Skills Development on Employee Performance in the
Private Security Industry in Kenya.
(e)Skills Development SA
A N D
SD
5 4 3 2 1
(i) Employability skills: I need soft skills to do my job than technical
Skills
(ii) Skills matching: The work I am doing is in line with your training at
the time of engagement
(iii) On-boarding: is done and opportunity for simulation available in
your organisation
(iv) Skills anticipation: our firm has a clear plan for the skills you need
in future
(v) IT Systems: I am given opportunity to learn in class room or training
through online, gamifications, and webinars to gain skills
(vi) Indicate ANY OTHER skills development programme you may require
(vii) In your view, how does skills development influence your performance?
f) To measure Employee performance in the Private Security Industry
Employee Performance SA
A N D
SD
5 4 3 2 1
1. Employee Value Proposition: Satisfied that this is a good
company
2. Service delivery: existing clients are retained and new clients
are attracted through better and efficient services
3. Workplace Ergonomics: the work environment is good and
safe
4. Customer complaints: The number of customer complaints has
reduced since 2015
5. Product Innovation: employees are given opportunity to come
up with ideas to create new products and services
6. What in your view can be done to improve to improve performance of the Private
Security Guards and Private Security Industry in Kenya
Key Informant Interview Guide
What in your opinion can be done to improve performance of the Private Security Guards and
Private Security Industry in Kenya?
Organisation Main role Respondent
1. KNPSWU Trade Union representing PSGs in
the
Private Security Industry in Kenya
General Secretary of KNPSWU
2. COTU-K A national Trade Union Centre in
Kenya representing workers
Economist at COTU (K)
3. Ministry of
Labour &
Social
Protection
Ministry in charge of Labour and
Employment issues, & Social
Protection/services
Deputy Labour Commissioner,
4. Kenya
Prisons Service
Department within the Ministry of
Interior and Coordination of
National Government.
Deputy Commissioner, Kenya
Prisons Service
Sampling Frame
Name of the Company Sample Size
(security
guards
interviewed)
1. AKKAD Systems
3
2. Anchor Security Services Ltd
3
3. Armoured Guarding Systems Ltd
3
4. Basein Security Services Ltd
3
5. Bedrock Holdings Ltd
3
6. Boeramain Security Ltd
3
7. Brinks Security Services
3
8. Cavalier Security Ltd
3
9. Cobra Security
3
10. Cornerstone Security Ltd
3
11. Cossymobile Security Ltd
3
12. Cybertrace
3
13. Desert Security Services Ltd
3
14. Double Impact Security
3
15. Eagle Watch Company Ltd
3
16. Edly Security Guards
3
17. Envag Associates
3
18. Fredrick Boniface Security
3
19. Gallant Start Security Services Ltd
3
20. Gillys Security Ltd
3
21. Graton Babz Services Ltd
3
22. Guardforce Group Ltd
3
23. Hatari Security Services Ltd
3
24. Ideal Security Services Ltd
3
25. Infama Ltd
3
26. Instarect
3
27. Institute of Proff. Security Studies
3
28. Intercity Security Services (K) Ltd
3
29. Intersecurity Company Ltd
3
30. Jeff Hamilton Services
3
31. Kenya Shield Serices Ltd
3
32. KK Security
3
33. Kleen Homes Security Ltd
3
34. Kong Security Ltd
3
35. Lavington Security Guards Ltd
3
36. Listo Security Ltd
3
37. Macom Security Ltd
3
38. Magic Group of Companies
3
39. Magnum Allied Systems Ltd 3
40. Marco Security Ltd 3
41. Masterpiece Security Services 3
42. Microsa Security Ltd 3
43. Mulikawote Security Ltd 3
44. Newham Security Ltd 3
45. Nine One One Group Ltd 3
46. Northwood Services 3
47. Olosho Security Services 3
48. Patriotic Group Ltd 3
49. Perimeter Protection Ltd 3
50. Pinkerton’s 3
51. Pluto Security Ltd 3
52. Protective Custody Ltd 3
53. Queensway Security Ltd 3
54. Race Guards Security Ltd 3
55. Radar Security Limited 3
56. Riley Services Ltd 3
57. Rovio Security Services Ltd 3
58. Samo Security Services 3
59. Searite Security Services 3
60. Securex Agencies Kenya Ltd 3
61. Security Group Of Companies Ltd 3
62. Shearforce Security Ltd 3
63. Skypack Security Services 3
64. Solvit Security Solutions 3
65. Spur Security Services 3
66. Sunrise Security Services Ltd 3
67. Tandu Alarms Systems 3
68. Tick Security Services Ltd 3
69. Two Four Seven Guards Ltd 3
70. Watchdog Alert 3
71. Winstar Security Ltd 3
Total 213
List of PSIA and KSIA Companies
PSIA MEMBERS
Aluta Security Guards Ltd
Anchor Security Services Ltd
Apex Security Services Ltd
Armoured Guarding Systems
Ltd Babs Security Services Ltd
Basein Security Services Ltd
Bedrock Holdings Ltd
Boeramain Security Ltd
Bonarys Security Services
Casa Security Ltd
Cavalier Security Ltd
Citadelle Security Ltd
Cornerstone Security Ltd
Cossymobile Security Ltd
Delta Guards Ltd
Desert Security Services Ltd
Dimospa Security Services Ltd
Double Impact Security
Dynamic Josari General Services Ltd
Eagle Watch Company Ltd
Kleen Homes Security Ltd
Kong Security Ltd
Lavington Security Guards Ltd
Listo Security Ltd
Macom Security Ltd
Magic Group of Companies
Marco Security Ltd
Masterpiece Security Services
Microsa Security Ltd
Mulikawote Security Ltd
Newham Security Ltd
Olosho Security Services
Patriotic Group Ltd
Perimeter Protection Ltd
Pluto Security Ltd
Protective Custody Ltd
Queensway Security Ltd
Race Guards Security Ltd
Robinson Security Guards Ltd
Rovio Security Services Ltd
Samo Security Services
Eccel Services International Ltd
Edly Security Guards
Efex Security Guards
Fredrick Boniface Security
Gallant Star Security Services Ltd
Gatearmour Security Ltd
Gillys Security Ltd
Glosec Services Ltd
Graton Babz Services Ltd
Groundforce Security Ltd
Guard Force Group Ltd
Gyto Security Ltd
Hatari Security Services
Ltd Homested Security Ltd
Ideal Security Services Ltd
Institute of Proff. Security Studies
Intersecurity Company Ltd
Intercity Security Services (K) Ltd
Jeff Hamilton Services
Kenya Shield Services Ltd
Saos Security Ltd
Searite Security Services
Secure Homes Security Ltd
Securitas (K) Ltd
Senaca E. A. Security Ltd
Shearforce Security Ltd
Shield Kenya Services Ltd
Skypack Security Services
Snipper Security Ltd
Solvit Security Solutions
Soter Security Services
Spur Security Services
Ltd Straight Security Ltd
Sunrise Security Services Ltd
Super Security Services
Tandu Alarms Systems
Tick Security Services Ltd
Two Four Seven Guards Ltd
Vickers Security Services Ltd
Wape Security Services Ltd
Winstar Security Ltd
Source: www.psia.com
List of KSIA Members
1. Absolute Security Services
2. AKKAD Systems
3. Bed Rock Security Services Ltd
4. Bob Morgan Services Limited
5. Brinks Security Services
6. Cobra Security
7. Collindale Security
8. Corporate Security Services
9. Crest Security Services
10. Cybertrace
11. Envag Associates
12. Fidelity Security Services
13. G4s Security Services Kenya Ltd
14. Infama Ltd
15. Instarect
16. KK Security
17. Magnum Allied Systems Ltd
18. Nine One One Group Ltd
19. Northwood Services
20. Pinkerton’s
21. Radar Security Limited
22. Riley Services Limited
23. Saladin Kenya Ltd
24. Securex Agencies Kenya Ltd
25. Security Group Of Companies Ltd
26. Texas Alarms
27. Total Security Surveillance Ltd
28. Ultimate Security Ltd
29. Watchdog Alert
30. Wells Fargo Limited
Source: www.ksia.co.ke
