1 / 8100%
The Concept of Employee Turnover
According to Argyle, (1989) states that employee turnover is the movement of people into and out of
an organization. He found out that turnover is correlated to human resource management, (Zlotnic et
al., 2005) sees employee turnover as those who leave an organization for reasons that include
retirement, death, marriage, parenting, spousal job moves, simple job exit as well as intent to leave,
(Wermelin, 2009) conceptualized turnover as the voluntary leaving of a job, to (Muntaner et al.,
2006) the rate of employee turnover is a measure of the level of commitment of employees to
organizational goals, as cited by Nwagbara, (2011). He further stated that the level of turnover in an
organization is a gauge of the leadership structure.
Armstrong, (2009) posited that employee turnover can be defined as the ratio of the number of
employees that leave a company through attrition, dismissal, or resignation during a period to the
number of employees on payroll during the same period. Employee turnover is considered to be one
of the persisting problems in organizations where employees are dissatisfied with its working
environment. In particular if it involves quality employees who have worked for the organization for
many years, high performers and experienced and loyal individuals (Somaya, Williamson, 2008).
Turnover means that another organization may gain the new knowledge employee which could
become its competitive advantage. The loss of knowledge thus is a threat for the former organization,
which increases the significance of knowledge continuity.
When an organisation’s managerial structure is not inclusive and distributed, it creates a work
environment that makes it extremely difficult for employees to remain in such organisations since
their welfare, interests, and opinions are not taken into account in the leadership process. This is
crucially important in gauging the level of employee turnover in organisations (Argyle, 1989; Purcell
et al., 2003). Research has empirically demonstrated that there is a strong correlation amongst
leadership, Rewards, work life balance, health and safety and employee turnover. Without properly
harnessed and cultivated human resource, organisations could barely grow or raise their heads above
water in the competitive business environment of today. It is to this end that Storey (2001) has a urged
that human resource practices generates the ability to attract and hold on to talented employees, which
is the single most reliable forecaster of overall organisational excellence and increased Productivity.
Assessment of employee turnover is therefore necessary for organizational employee retention and
good return on capital employed (Delerey & Doty, 1996; Pfiffer & Viega, 1999).
Link between Human Resource Practices and Employees Turnover
Managing human resource is one of the main functions that organisations undertake. HRP is a series
of integrated decisions that form employment relationship; it involves developing employees to
maximise their potential in a manner that furthers the objectives of both the individual and the
organisation. Bratton and Gold (2009), HRP is an approach to managing employment relations which
emphasises that leveraging people’s capabilities is critical to achieving competitive advantage, this
being achieved through a distinctive set of integrated employment policies, programmes and
practices. Thus, HRP aims at carrying out sets of programmes, functions and activities designed to
maximize employee wellbeing and organisational objectives.
Much of the emphasis of good employment practices has however been placed on strategies to retain
staff (Hutchings, De Cieri & Shea, 2011). Also, satisfaction and commitment has been linked to
retention. The emphasis here has been on flexible employment, communication, family-friendly work
policies, telecommuting, well-being programmes, employment conditions, and social and community
practice (Beauregard & Henry, 200). All these efforts are aimed at improving HR practices and
workplace relations and, consequently, organisational performance through the shaping of employees'
attitudes and behaviours (Whitener, 2001).
In spite of the various HR functions that can be initiated as practices, this study would concentrate on
four practices namely, rewards, leadership style, workplace health and work-life balance. These
practices are among the common ones which cut across the three major viewpoint or theories of HR
practices. Also it is believed that these practices have the potential of motivating employees as well as
offering them some level of security, autonomy, recognition and improved self-worth leading to
affective commitment. The situation of the floriculture industry in East Africa is not different from the
rest of the world. The Kenyan floriculture industry is the oldest and most successful flower industry in
Africa. The industry has expanded from small scale to one of the key off-season suppliers of cut
flowers in the world. There are over 500 producers and exporters growing flowers in Kenya (Dolan et
al. 2002). According to the study made by Dolan et al. (2002), there are a number of problems
affecting Kenyan flower farm workers. These include: employment insecurity, lack of overtime
payment, non-representation, absence of complaint procedure, low wages, lack of promotion, poor
health and safety issues, inadequate transportation, lack of support for pregnancy and maternity leave,
and lack of awareness of rights and codes. Especially, for women lack of adequate maternity leave
creates anxiety about securing women flower farm workers’ income. As a result, pregnant workers
may hide their pregnancies or be forced to abort, thus need for this study to establish how employees
health and safety influences on employee turnover in flower farms.
Conceptual Framework
Oso and Onen (2009) noted that a conceptual framework is a diagrammatic presentation of a theory
and that it’s presented as a model where research variables and the relationship between them are
translated into a visual picture to illustrate the interconnections between the independent, intervening
and dependent variables. Miles and Huberman (1994), also defined a conceptual framework as a
visual or written product, one that explains, either graphically or in narrative form; the main things to
be studied are variables and the presumed relationships among them. For this reason, the conceptual
framework of the study, the system of concepts, assumptions, expectations, beliefs, and theories
supports and informs the research is a key part of the design (Miles & Huberman, 1994; Robson,
2011). The most important thing to understand about a conceptual framework is that it is primarily a
conception or model of what is out there that you plan to study. The function of conceptual
framework is to inform the rest of your design, to help you to assess and refine objectives, develop
realistic and relevant research hypothesis, select appropriate methods, and identify potential validity
threats to conclusions. It also helps researcher to justify the research.
Independent Variable
Human Resource Practices
Variables identified from literature and theoretical framework was used to construct the conceptual
framework depicted in Figure 2.1. It shows the relationship between human resource practices and
employee turnover. From conceptual framework the independent variable, is human resource practice
defined as: Management styles, Intrinsic and Extrinsic Rewards, Work Life Balance and Health and
Safety while the dependent variable was defined as attrition dismissal and resignation. It is premised
that the independent variable act to affect the dependent variable which is employee turnover. The
conceptual framework is based on Herzberg theory as well as the literature review. It not only
explains the relationship between the independent and dependent variables but also the
interrelationship between the variable themselves.Chapter Summary and Research Gap
This chapter is assessing existing scholarly work on the subject human resource practices Specifically
it has taken a review of different perspectives which is put and aligned together to provide a basis
that will make it possible to lay certain claims. The works on the topic reviewed include books and
journals by eminent authorities on human resource practice. In discussing the rationale for employee
Managemen
t
Styles
Employee Turnover
Dismissal
Intrinsic and
Extrinsic Attrition
Resignation
Work Life
Balance
Health and Safety
Practices
Dependent
Variable
retention, the literature pointed to the fact that, retaining employee is an important issue for
organisations because turnover is very costly in terms of the economic impact, time, money and other
resources especially when critical and knowledgeable employees leave the organisation.
To minimise these potential problems forward-thinking organisations must strive to create a positive
organisational climate through various HR practices initiatives to retain valuable employees. Also
from literature several studies have been conducted to establish the relationship between human
resource practices and employee turnover which the researcher finds in critical in terms of
determining whether employers in flower farms have actually put in place effective human resource
practices systems to insure the welfare of their employees’ hence managing employee turnover. The
theoretical and empirical examination revealed that human resource practices factors that could affect
employee retention are numerous and include rewards, management styles, work-life balance and
health and safety. The effect of job satisfaction on turnover and retention has also been reviewed.
However previous studies on best practices in HR have been fragmented and researchers have not
arrived at an effective blend of practices that could improve organisational commitment and retention
(Chew & Chan, 2008). Also most of the studies on retention were conducted mainly in Western
World (Samuel &
Chipunza, 2009). Hence there is a limited empirical study on employee retention in Africa and
particularly in Kenya; this suggests that, there is limited empirical evidence on HR Practices and
employee turnover in the developing world like Kenya hence there is a research gap. Accordingly,
this study sought to fill this research gap by investigating the influence of human resource practices
on turnover of employees in flower farms in Kenya.
REFERENCES
Abbas, A. (2010). Islamic challenges to HR in modern organizations. Personnel Review,
39(6), 692-711.
Abbasi, S., & Hollman, K. (2000). Turnover: The real bottom line. Public Personnel
Management, 29(3), 333.
Abdalla, I., & Al-Homoud, M. (1995). A survey of management training and development
practices in the State of Kuwait. The Journal of Management Development, 14(3), 14-25.
Abdullah, A& Ramay, M.I. (2012). Antecedents of organizational commitment of Banking
sector employees in Pakistan. Serbain Journal of Management. 7(1), 89-102.
Abdullah, M.M.B., Uli, J. & Tari, J. J. (2008). The Influence of Soft Factors on Quality
Improvement and Performance, The TQM Journal, 20 (5), 436-452.
Abdullah, R., Zain, R., Mushaireen M., Khalid. K & Mohd T.H. (2012). The Effects of
Teamwork towards Jobs satisfaction in Hotel Industry in Klang Valley, Malaysia.
International Journal of Business and Behavioral Sciences, 2, (3) 8-19.
Abeysekera, R. (2007). The Impact of Human Resource Management Practices on Marketing
Executive Turnover of Leasing Companies in Sri Lanka. Contemporary Management
Research. (3) 3. 233-252.
Achoui, M., & Mansour, M. (2007). Employee turnover and retention strategies: Evidence
from Saudi companies. International Review of Business Research Papers, 3(3), 1- 16.
Adams, S. J. (1965. Inequity in social exchange. In: Derkowitz, L. (Ed.). Advances in
Experimental Social Psychology, 2, 267-299. Academic Press: New York.
Agwu, M.O. & Olele, H.E. (2014). Perception Survey of Employees Participation in
Decision Making and Organizational Productivity in Julius Berger Nigeria PLC Bonny
Island. British Journal of Economics, Management & Trade, 4, 620-637.
Agwu, M.O. (2013). Impact of Fair Reward System on Employees Job Performance in
Nigerian Agip Oil Company Limited Port-Harcourt, British Journal of Education, Society &
Behavioral Science.
Akintoye IR (2000). The place of financial management in personnel psychology: a Paper
Presented as Part of Personnel Psychology Guest Lecture Series, Department of Guidance
and Counselling. University of Ibadan, Nigeria.
Akroyd, D., Jackowski, M.B., & Legg, J. (2007). Factors Affecting Radiographers’
Organisational Commitment Radiologic Technology, 78, 467-475.
Alfes, K., Shantz, A.D., Truss, C., and Soane, E.C. (2013). The link between perceived
human resource management practices, engagement and employee behaviour: a moderated
mediation model. The International Journal of Human Resource Management, 24, 330-351.
Alimario, A. (2011). 80% of professionals unhappy with jobs: study. Business Mirror.
Retrieved from cbnnews.com/business/04/28/11/80- professionals-unhappy-jobs- study.
Allan, C., Loudoun, R. & Peetz, D. (2007). Influences on work/non-work conflict’.
Journal of Sociology, 43 (3): 219-239.
Allen R.S., & Helms M.M., (2001). Reward Practices and Organizational Performance”
Compensation &Benefits Review.
Anderson, D. & Kelliher, C. (2009). Flexible Working and Engagement: The Importance of
Choice. Strategic HR Review, 8, (No. 2), 13-18.
Anderson, T.W.(2003). .An Introduction to Multivariate statistical analysis.3rd ed. New
Jersey: John Willey Sons.
Argyle, M (1989) The Social Psychology of Work, Penguin, Harmondsworth
Armstrong, M. (2010). A handbook of Human Resource Management practice, (11th ed.).
London: Kogan page.
Armstrong, M., (2006). Human Resource Management Practice. 10th Edition ed. London:
British Library.
Armstrong, M., (2010). Armstrong's Essential Human
Students also viewed