Functional Staff Turnover and Employee Performance
Thuita (2018) studied the effects of turnover on performance of Nyeri county government in Kenya. The
findings revealed that unfavorable working condition may exhaust employees hence resorting to other
employers with better working conditions. The study revealed that the lesser the duration the employees
have stayed in the county the more likely are they to leave the county due to little lose in terms of
accrued benefits. Farid and Sawalhy (2018) did a researched on relationship between positive turnover
and retention of employees in in Egyptian hotels. The research revealed that dismissal as a result of bad
performance and violation of work ethics was the main cause of involuntary turnover at the Egyptian
hotels. Such turnover turns out to have some positive outcome for the hotel performance. However such
exhibits a functional turnover outcome whereby the remaining member of staff have to fill the gap by
performing extra workload hence affecting efficiency, effectiveness and quality of services offered. The
remaining employees have to extend their working hours to compensate for those who have exited.
In addition while thinking of replacement a lot is invested by the organization in developing employees
(Hameed & Waheeed 2011).
There exist conceptual issues in the literature review, what has been reviewed in this study is not
limited to what was reviewed in the existing literature. A good number of reviewed literature focuses on
organization performance while the current study mainly target performance of employees. Literature
reveals most of the studies have been carried in business organization where products are the main
subject. This study focuses on knowledge workers where tacit knowledge if vital in performance
measurements.
Dysfunctional Staff Turnover and Employee Performance
Thuita (2018) on the study effects of turnover on performance of Nyeri county government in Kenya.
Findings revealed unwelcoming problem with the attitudes of both the workers and managers. The study
findings reveal that stressed workers due to workload as a result of turnover have negatively impacted
human resource manager. Melaku (2014) in Ethiopia conducted a study to establish influencing factors
on employee turnover and existing effects on the Ethiopian Evangelical Church Makane Yesus.
Qualitative and quantitative designs were used in the study. Findings showed presence of important
relationships between turnover and performance as it depicted lowered morale and stress at work,
derailed team works, dissatisfaction job, compromised delivery of services and partially meeting
organizational aims. The finding also depicted that departure of experienced and skilled employees,
built higher workload as the leavers negatively influenced performance.
Anantha (2013) conducted a study in Malaysia private sector causes and effects of turnover. The
research aimed at finding out reasons surrounding staff turnover and detrimental consequences
industrial outputs with manufacturing units. First finding was
on the dissatisfaction in job that had pulled down performance due to turnover. Researcher argues that
employees forms the integral part any organization; they need to be satisfied at work and be motivated
to help the organization to gain worldwide competence in provision of products and services of good
quality for their clients.
Githinji (2015) did a study on employee’s turnover on financial performance. In his study he highlighted
there is always a replacement of a staff with a new member after resignation. Departure of an old
employee results into loss of expertise with a bad experience amongst the remaining employees. Such
departing employees have technical expertise i.e. tacit knowledge or the amount they know and how to
perform using it is explicitly predominant in their heads. According to Bates (2011) organization cost
becomes paramount due to losing tacit knowledge that exists in the individuals leaving the
organization.
Aftab and Javeed (2012) did a study that sought to find out the consequences encountered due to
employee turnover. Findings revealed strong link that labor turnover causes an increased job stress due
to workload and working conditions. Study established that job stress is currently most costly and
common problem at work places. The study revealed that job was number one life stressor among 25%
of employees in different organizations. While 75% of workers from different organizations believed to
experience stress at work place than previous years. An outcome that automatically reduced
productivity in terms of efficiency, effectiveness and timely quality of services.
Reviewed Literature reveals most of the studies have been carried in business organization where
products are the main subject. Such organization mainly has service employees while the current study
mainly target knowledge workers. In the above researches their exist gaps in literature that this study
sought to fill. Previous studies have
majored on commercial institution with very limited study on nonprofit health care organization that the
study sought to find how staff turnover affected employees in this set ups. Some studies used
correlational methodology while this study employed descriptive study. This study focuses on
knowledge workers where tacit knowledge if vital in performance measurements. The conceptual issues
addressed in this study are not limited to what was reviewed in the existing literature.
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