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Concepts and Terms [ BUSI 240 - Document Four]
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Concepts and Terms
BUSI 240
Document Four
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Concepts and Terms [ BUSI 240 - Document Four]
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Corporate Social Responsibility (CSR)
organizational activities intended to benefit society and the environment beyond the firm's
immediate financial interests or legal obligations
Deep-Level Diversity
differences in the psychological characteristics of employees, including personalities, beliefs,
values, and attitudes
Ethics
the study of moral principle or values that determine whether actions are right or wrong and
outcomes are good or bad
Evidence-Based Management
the practice of making decisions and taking actions based on research evidence
Globalization
economic, social, and cultural connectivity with people in other parts of the world
High-Performance Work Practices (HPWP)
a perspective that holds that effective organizations incorporate several workplace practices that
leverage the potential of human capital
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Concepts and Terms [ BUSI 240 - Document Four]
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Human Capital
the stock of knowledge, skills, and abilities among employees that provide economic value to the
organization
Intellectual Capital
a company's stock of knowledge, including human capital, structural capital, and relationship
capital
Learning Orientation
beliefs and norms that support the acquisition, sharing, and use of knowledge as well as work
conditions that nurture these learning processes
Open Systems
a perspective that holds that organizations depend on the external environment for resources,
affect the environment through their output and consist of internal subsystems that transform
inputs to outputs
Organizational Behavior
a perspective that holds that organizational effectiveness depends on the organizations capacity
to acquire, share, use, and store valued knowledge
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Concepts and Terms [ BUSI 240 - Document Four]
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Organizations
groups of people who work interdependently toward some purpose
Relationship Capital
the value derived from an organization's relationship with customers, suppliers, and others
Stakeholders
individuals, groups, and other entities that affect, or are affected by the organization's objectives
and actions
Structural Capital
knowledge embedded in an organization's systems and structures
Surface-Level Diversity
the observable demographic or physiological differences in people, such as their race, ethnicity,
gender, age, and physical disabilities
Telecommunting
an arrangement whereby, supported by information technology, employees work from home one
or more workdays per month rather than commute to the office
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Values
relatively stable, evaluative beliefs that guide a person's preferences for the outcomes or courses
of action in a variety of situations
Work-Life Balance
the degree to which a person minimizes conflict between work and nonwork demands
Ability
the natural aptitudes and learned capabilities required to successfully complete a task
Achievement-Nurturing Orientation
cross cultural value describing the degree to which people in a culture emphasize competitive vs.
cooperative relations with others
Agreeableness
a personality dimension describing people who are trusting, helpful, good-natured, considerate,
tolerant, selfless, generous, and flexible
Collectivism
a cross-cultural value describing the degree to which people in a culture emphasize duty to
groups to which they belong and to group harmony
