Stakeholders are described all of the above
stakeholders are those whose concerns the organization must address in order to ensure its
own survival. P
The stakeholders of the organization include all but government
Which of the following statements describing how owners and shareholders relate to the organization
is true? A of the statements how owners and shareholders to organization true.
What are the primary concerns of customers in their roles as stakeholders? Q service and
, innovation, and low cost.
In the eyes of average Americans, the best employers to a positive impact on s
How does an organization interact with its society stakeholders? B doing all of the above.
Which of the following statements describing the stakeholder relationship between employees and their
employers is true? M employers a good quality work life while on the job.
Organizations offer their employees training and development programs to improve their skills, safe and
healthy work environments, fair and equitable selection and promotion systems, and jobs designed to
increase employee self-esteem in order to all of the above.
A competitive advantage derived from human resources is sustainable for a company when
have some rare and specialized skill easily copied
The most difficult company culture to copy would be one that evolved over and actually suits
needs of the company
All of the people who currently contribute to doing the work of the organization, those who could
potentially contribute in the future, and those who have contributed in the recent past are referred to as
resources
The Human Resources Triad contains managers, human professionals, and
Improving on-time delivery of results to satisfy customers and reinforce or expand informal networks to
satisfy employees are common reasons for the expanding use of
Complexity is created by of above statements
Questions to be addressed during strategic HR recruitment planning might include all of the
following EXCEPT, blank ? W is our plan for downsizing ?
Which of the following is not a cost of high turnover? litigation
Which of the following statements about recruitment activities is true? E recruitment attracts
to the organization.
In designing recruitment activities, the two central issues addressed are to find applicants
sources to target
Job postings accurately described all of the above
A(n) blank is a database that contains information about the pool of current employees.
inventory
Compared to external recruitment, internal recruiting costly
Which of the following statements about employee referrals as a job recruitment method is true? T
employee referral approach a very low-cost recruitment .
Which of the following statements about employment agencies is true? T S S A
order to be eligible for benefits.
Which of the following organizations would be most likely to use contingent workers? C tree
Which of the following statements about how job applicants view recruiting practices is true? E
show interest in job applicants, in return, applicants more interest in the job.
Jessica had applied for a job and now you have to tell her that she will not be hired. As a competent HR
professional, you are sending her a letter. In the letter, you have a statement about the and
of the applicant pool
Affirmative action programs (AAPs) underutilization qualified members protected groups
an organization's relevant labor market
Federal contractors are required to file affirmative action plans with the Office of Federal Compliance
Program (OFCCP). These written plans must contain utilization analysis
Causes of voluntary employee turnover include pay
Which of the following is not among the current recruitment and retention challenges the U.S. firms
must address today and in the future? oversupply high-skilled labor
Which of the following statements about fairness is true? M of the labor force initiate
create federal and laws.
Line managers, HR professionals, and employees all have roles and responsibilities for ensuring fair
treatment in the workplace. Which of the following do all three groups have in common? B informed
laws and regulations protecting employees'
In a recent downsizing, Maureen, an average performer, was informed via email not to report to work
the following Monday as her job had been terminated. Maureen was aware that the downsizing was to
occur and was informed of the process by which layoffs would occur, which she thought was fair. All
other performers in her work group who were let go had also been rated "average." Maureen
she has been denied justice.
You perceive that you are being treated unfairly in the workplace. Which of the following actions will
help you to resolve the issue in a manner best for you and your organization? T to your supervisor
other appropriate person in the about the issue .
Which of the following statements about the relationship between federal and state laws is true? S
often anticipate (precede) federal laws.
Executive orders are by president of the U.S..
The blank rule states that because employers are the managers, they have the right to
terminate their employees whenever they choose. - -will
Which of the following is NOT an acceptable reason to terminate an employee? C or
about violations of equal or wage and hour
Grievance procedures accurately described all of the above.
is the most popular form of alternative dispute resolution (ADR). M
If a legal right has been violated and has resulted in injury, the defendant may be required
to pay blank monetary damages to the plaintiff. and punitive
Respect for all employees is when employment decisions are made on the basis of blank rather
than . , demographic attributes
Which of the following statements about the prevention of harassment is true? B should
a zero tolerance for harassment.
In order to make sure its sexual harassment policy provides effective guidelines for its managers, the
company should write a policy that includes requirement that those who been harassed must
it to management.
The Privacy Act of 1974 the first major to address the of privacy directly.
Many organizations help their customers train their workforces because A of the above are reasons.
has the major objective of teaching employees about the organization’s history, culture,
and management practices. S
What is the difference between training and development? T us addresses current needs
development addresses needs
Employment commitment be created by socialization and
What role do an organization's employees play in training and development? T effectiveness
and development requires the and cooperation all employees in the .
Research shows that a supportive training climate at an organization enhances transfer of training.
Which of the following is an indicator of a supportive climate? E encourage each
practice newly learned
A properly executed organizational needs analysis accurately described by all the above.
A person needs analysis gaps between person's current capabilities those identified as
for a particular job.
Five components are necessary to ensure that you are setting up the proper conditions for effective
training. Which of the following is NOT one of the five? P need to become engaged learning for
's own sake
During the recent workshop Martin attended, he practiced learning how to talk to his co-workers, how to
listen to what they are saying, and how to read their nonverbal communication. This workshop was
designed to produce skills
During a recent day-long training session, Ashley and a group of co-workers were asked to solve several
puzzles that required the group to work closely together. As they finished each puzzle, the group's
sense of camaraderie increased. The members started the session as acquaintances and ended as
friends.
From this information, you would know this training session was designed to produce affective
Which of the following is a type of on-the-job training? I
Even though the instructions for mixing paint colors were quite clear, the supervisor who was
training the new hardware store clerk had her watch an actual demonstration of the mixing of a can
of Desert Rose and a can of Newport Blue paint. The trainer used blank to set the stage for learning.
modeling
Possible recipients of global leadership training and development include of the
Which of the following statements about why unionization and collective bargaining are important is
true? U obtain rights their members that employees unions do not legally have.
What are the responsibilities of line managers in unionization and collective bargaining? All of the above
National unions the general policies procedures by which local operate
Local unions elect a(n) blank , an employee elected by his or her work unit to act as the union
representative at the workplace and to respond to company actions against employees that may
violate the labor agreement. steward
One major function of the National Labor Relations Board is to the process in a union is
to represent employees
What is the first step in the union certification process? -employee contact
Which of the following statements during the election campaign would probably be viewed negatively by
the NLRB? M says that layoffs occur if a is elected.
Decertification elections remove a from representation.
Which of the following is an example of a condition that strongly influences an employee's decision to
join a union? ins
Collective bargaining is a complex process in which union members and management negotiators
maneuver to win the most advantageous contract. How the issues are settled depends on of
union-management relationship
Which of the following types of bargaining used in contract negotiation results in a win-lose situation?
D
Which of the following statements about the composition of negotiating committees is true? T union
not have to have management of its representative the negotiating committee.
Before negotiations with the union, management needs to statistical displays supportive
that the company will need negotiations
Which of the following is an example of a mandatory issue to be discussed during a collective bargaining
session? rates
The most direct and dramatic response to a union-management negotiation deadlock that the union can
make is a .
A mediator accurately described by all the above.
The most common type of grievance filed by unions is blank . and
Which of the following is a good measure of how well the union-management negotiation process
works? of the above
