6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
BMAL 590 Managing Human Resources
Terms in this set (78)
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Stakeholders are
Accurately described
by all of the
above
________
stakeholders are those whose concerns the
organization must address in order to ensure its
own survival
Primary
The stakeholders of the organization include all but
Local government
Which of the following statements describing how
owners and shareholders relate to the organization
is true?
All of the statements about how owners and shareholders relate to organization
are true
What are the primary concerns of customers in their
roles as stakeholders?
Quality service and products, innovation, and low cost
In the eyes of average Americans, the best
employers
Seek to have a positive impact on society
How does an organization interact with its society
stakeholders?
By doing the all of the above
Which of the following statements describing the
stakeholder relationship between employees and
their employers is true?
Many employers value a good quality of work life while on the job
BMAL 590 Managing Human Resources
6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
Organizations offer their employees training and
development programs to improve their skills, safe
and healthy work environments, fair and equitable
selection and promotion systems, and jobs
designed to increase employee self-esteem in
order to
Do all of the above
A competitive advantage derived from human
resources is sustainable for a company when
Its employees have some rare and specialized skill not easily copied
The most difficult company culture to copy would
be one that
Has evolved over time and actually suits the needs of the company
All of the people who currently contribute to doing
the work of the organization, those who could
potentially contribute in the future, and those who
have contributed in the recent past are referred to
as
Human resources
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The Human Resources Triad contains
Line managers, human resources professionals, and employees
Improving on-time delivery of results to satisfy
customers and reinforce or expand informal
networks to satisfy employees are common reasons
for the expanding use of
Teams
Complexity is created by
All of the above statements
Questions to be addressed during strategic HR
recruitment planning might include all of the
following EXCEPT, blank
____
?
What is our plan for downsizing employees?
Which of the following is not a cost of high
turnover?
Increased litigation
Which of the following statements about
recruitment activities is true?
Effective recruitment attracts individuals to the organization
In designing recruitment activities, the two central
issues addressed are
Methods used to find applicants and sources to target
Job postings
Are accurately described by all of the above
BMAL 590 Managing Human Resources
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6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
A(n) blank_________ is a database that contains
Talent inventory
information about the pool of current employees
Compared to external recruitment, internal Is less costly
recruiting
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Which of the following statements about employee
referrals as a job recruitment method is true?
The informal employee referral approach is a very low-cost recruitment method
Which of the following statements about
employment agencies is true?
The Social Security Act provides that most workers who have been laid off must
register with the state employment agency in order to be eligible for
unemployment benefits
Which of the following organizations would be
most likely to use contingent workers?
A Christmas tree farm
Which of the following statements about how job
applicants view recruiting practices is true?
Effective recruiters show interest in job applicants, and in return, applicants show
more interest in the job
Jessica had applied for a job and now you have to
tell her that she will not be hired. As a competent
HR professional, you are sending her a letter. In the
letter, you have
Included a statement about the size and quality of the applicant pool
Affirmative action programs (AAPs)
Correct underutilization of qualified members of protected groups in an
organization's relevant labor market
Federal contractors are required to file affirmative
action plans with the Office of Federal Compliance
Program (OFCCP). These written plans must contain
A utilization analysis
Causes of voluntary employee turnover include
Low pay
Which of the following is not among the current
recruitment and retention challenges the U.S. firms
must address today and in the future?
An oversupply of high-skilled labor
Which of the following statements about fairness is
true?
Members of the labor force initiate and ultimately create federal and state laws
BMAL 590 Managing Human Resources
6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
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Line managers, HR professionals, and employees all
have roles and responsibilities for ensuring fair
treatment in the workplace. Which of the following
do all three groups have in common?
Be informed about laws and regulations protecting employees' rights
In a recent downsizing, Maureen, an average
performer, was informed via email not to report to
work the following Monday as her job had been
terminated. Maureen was aware that the downsizing
was to occur and was informed of the process by
which layoffs would occur, which she thought was
fair. All other performers in her work group who
were let go had also been rated "average."
Maureen
Probably believes she has been denied interactional justice
You perceive that you are being treated unfairly in
the workplace. Which of the following actions will
help you to resolve the issue in a manner best for
you and your organization?
Talk to your supervisor or other appropriate person in the organization about the
issue first
Which of the following statements about the
relationship between federal and state laws is true?
State laws often anticipate (precede) federal laws
Executive orders are
Issued by the president of the U.S.
The blank
____
rule states that because employers
are the managers, they have the right to terminate
their employees whenever they choose
Employment-at-will
Which of the following is NOT an acceptable
reason to terminate an employee?
Complaining or testifying about violations of equal pay or wage and hour laws
Grievance procedures
Are accurately described by all of the above
_____ is the most popular form of alternative dispute
resolution (ADR)
Mediation
If a legal right has been violated and has resulted in
injury, the defendant may be required to pay
blank __
monetary damages to the plaintiff
Compensatory and punitive
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6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
Respect for all employees is when employment
decisions are made on the basis of blank________
rather than _________
Merit, demographic attributes
Which of the following statements about the
prevention of harassment is true?
Businesses should enforce a zero tolerance for harassment
In order to make sure its sexual harassment policy
provides effective guidelines for its managers, the
company should write a policy that includes
A requirement that those who have been harassed must report it to management
The Privacy Act of 1974
Was the first major statute to address the issue of privacy directly
Many organizations help their customers train their
workforces because
All of the above are reasons
_____ has the major objective of teaching employees
about the organization's history, culture, and
management practices
Socialization
What is the difference between training and
development?
Training usually addresses current needs while development addresses future
needs
Employment commitment
Can be created by intensive socialization and training
What role do an organization's employees play in
training and development?
The effectiveness of training and development requires the support and
cooperation of all employees in the system
Research shows that a supportive training climate at
an organization enhances transfer of training. Which
of the following is an indicator of a supportive
climate?
Employees encourage each other to practice newly learned skills
A properly executed organizational needs analysis
Is accurately described by all of the above
A person needs analysis
Identifies gaps between a person's current capabilities and those identified as
necessary for a particular job
Five components are necessary to ensure that you
are setting up the proper conditions for effective
training. Which of the following is NOT one of the
five?
People need to become engaged in learning for learning's own sake
During the recent workshop Martin attended, he
practiced learning how to talk to his co-workers,
how to listen to what they are saying, and how to
read their nonverbal communication. This workshop
was designed to produce
Improved skills
6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
During a recent day-long training session, Ashley
and a group of co-workers were asked to solve
several puzzles that required the group to work
closely together. As they finished each puzzle, the
group's sense of camaraderie increased. The
members started the session as acquaintances and
ended as friends. From this information, you would
know this training session was designed to produce
An affective outcome
Which of the following is a type of on-the-job
training?
Internships
Even though the instructions for mixing paint colors
were quite clear, the supervisor who was training
the new hardware store clerk had her watch an
actual demonstration of the mixing of a can of
Desert Rose and a can of Newport Blue paint. The
trainer used blank
___
to set the stage for learning
Behavior modeling
Possible recipients of global leadership training and
development include
All of the above
Which of the following statements about why
unionization and collective bargaining are
important is true?
Unions obtain rights for their members that employees without unions do not
legally have
What are the responsibilities of line managers in
unionization and collective bargaining?
To do all of the above
National unions
Develop the general policies and procedures by which local unions operate
Local unions elect a(n) blank
___
, an employee
elected by his or her work unit to act as the union
representative at the workplace and to respond to
company actions against employees that may
violate the labor agreement
Union steward
One major function of the National Labor Relations
Board is to
Conduct the process in which a union is chosen to represent employees
What is the first step in the union certification
process?
Union-employee contact
Which of the following statements during the
election campaign would probably be viewed
negatively by the NLRB?
Management says that layoffs will occur if a union is elected
Decertification elections
Can remove a union from representation
6/20/2021
BMAL 590 Managing Human Resources Flashcards | Quizlet
Which of the following is an example of a condition
that strongly influences an employee's decision to
join a union?
Union instrumentality
Collective bargaining is a complex process in which
union members and management negotiators
maneuver to win the most advantageous contract.
How the issues are settled depends on
The quality of the union-management relationship
Which of the following types of bargaining used in
contract negotiation results in a win-lose situation?
Distributive
Which of the following statements about the
composition of negotiating committees is true?
The union does not have to have management approval of its representative on
the negotiating committee
Before negotiations with the union, management
needs to
Prepare statistical displays and supportive data that the company will need during
negotiations
Which of the following is an example of a
mandatory issue to be discussed during a collective
bargaining session?
Wage rates
The most direct and dramatic response to a union-
management negotiation deadlock that the union
can make is a
Strike
A mediator
Is accurately described by all of the above
The most common type of grievance filed by
unions is blank____________
Discipline and discharge
Which of the following is a good measure of how
well the union-management negotiation process
works?
All of the above
