Case Study

1-2 Pages and Answer all bulleted questions:

Evelyn Marrot works in the HR department for Maxim Service Industries, a company that specializes in collections and customer service for credit card companies. She has been assigned to a project focused on making improvements to the culture and the work environment of the organization.

The CEO is concerned that employees are not happy and as a result, they are not performing to the best of their abilities.

Evelyn wants to implement a high-performance work system at Maxim Service Industries, but she does not know where to begin. Include the following information in your case study summary:

• An overview of Evelyn's case.

• Key Issues or Problems.
• Alternatives that Evelyn can consider.
• A potential solution to Evelyn's dilemma.
• Your conclusion on the case study.
• Relevant additional supporting research.
• Be sure to cite any outside research sources.